1 Reply Latest reply: Oct 23, 2013 8:24 AM by mario49
Robs iPhone Level 1 Level 1 (0 points)

Ever since I upgaded tp iOS 7, the App "Find my iPhone" has stopped working.

This appears to be a bug (apologies if not) because it was working perfectly and nothing changed!

I have tried everything anyone suggested with limited luck. It seems to work for a short while and then comes up with Phone Offline!

Please let me know how I fix this permanently as I don't appear to be the only one experiencing this problem.

I thank you in advance. Regards. Rob


iPad (3rd gen) Wi-Fi + Cellular, iOS 7.0.2, It worked perfectly under iOS 6
  • mario49 Community Specialists Community Specialists (3,580 points)

    Hello Robs iPhone,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

    http://support.apple.com/kb/TS4006?viewlocale=en_US

     

    "No location available," "Offline," or "Location Services Off" alerts

    This can occur if:

    • The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
    • Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
    • Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
    • Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac with OS X Mountain Lion or OS X Lion.
    • You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.

     

     

    Best of luck,

    Mario