Issues with signal and 3G

Question

Level 1

0 points

Issues with signal and 3G

Both my wife and I have an iphone 5. I am having an issue with my mobile signal and 3G. When ever I have 1 bar of signal she always has a lot better and same goes for 3G. I mostly only get GPRS while she always gets 3G. Is there something different within the settings of the phones.

It is very rare that I have full signal or 3g

Posted on Oct 20, 2013 8:06 AM

Reply

Answer 1

mario49

Community Specialist

Oct 23, 2013 12:24 PM in response to Smudg3

Hello Smudge3,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

iPhone: Troubleshooting a cellular data connection

http://support.apple.com/kb/TS3780

Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
Restart your iPhone.
Ensure that your software is up to date:
- Check for a Carrier Settings Update. Tap Settings > General > About.
- Check for an iOS Software Update. Tap Settings > General > Software Update.
  Note: Some updates may require a Wi-Fi connection.
Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPhone as new.

Best of luck,

Mario

Reply