The exception Privileged instruction. (0xc0000096)
Hey All,
I don't normally post but this problem frustrated me. I'm running Windows 2003 Server (SP1 with most recent patches). Everything was running fine until I installed the newest Itunes version (6.0.5). Got an error message when Quicktime finished it's installation. When I tried to open Itunes, I received this message:
The exception Privileged instruction. (0xc0000096) occurred in the application at location 0x7ca2af84.
The problem lies in the new version of Quicktime. Apple support wouldn't help me because win 2k3 server is not a supported OS. So, after reading some posts and playing around with some things, I came across the simple solution. Itunes 6.0.5 requires the same version (or greater) of Quick time as did 6.0.4. So...rollback to the previous version of Quicktime and your problems should be solved. Here are the quick and easy steps:
1- Install new version of Itunes and Quicktime
2- Uninstall Quicktime. If the usual Uninstall methods don't work, use the following method (DO NOT UNISTALL ITUNES OR ANY IPOD RELATED FILES) (thanks to b noir in a previous post).
a- download and install the MS Windows Installer Cleanup util ( http://support.microsoft.com/kb/290301/). Remove Quicktime Component.
b- follow steps in this article to remove the remaining files ( http://docs.info.apple.com/article.html?artnum=93976)
3- download and install Quicktime 7.0.3 ( http://appldnld.m7z.net/qtinstall.info.apple.com/tramper/us/win/QuickTimeInstall er.exe)
Everything should be working from this point forward.
PC Other OS Win 2k3 Server (SP1)
I don't normally post but this problem frustrated me. I'm running Windows 2003 Server (SP1 with most recent patches). Everything was running fine until I installed the newest Itunes version (6.0.5). Got an error message when Quicktime finished it's installation. When I tried to open Itunes, I received this message:
The exception Privileged instruction. (0xc0000096) occurred in the application at location 0x7ca2af84.
The problem lies in the new version of Quicktime. Apple support wouldn't help me because win 2k3 server is not a supported OS. So, after reading some posts and playing around with some things, I came across the simple solution. Itunes 6.0.5 requires the same version (or greater) of Quick time as did 6.0.4. So...rollback to the previous version of Quicktime and your problems should be solved. Here are the quick and easy steps:
1- Install new version of Itunes and Quicktime
2- Uninstall Quicktime. If the usual Uninstall methods don't work, use the following method (DO NOT UNISTALL ITUNES OR ANY IPOD RELATED FILES) (thanks to b noir in a previous post).
a- download and install the MS Windows Installer Cleanup util ( http://support.microsoft.com/kb/290301/). Remove Quicktime Component.
b- follow steps in this article to remove the remaining files ( http://docs.info.apple.com/article.html?artnum=93976)
3- download and install Quicktime 7.0.3 ( http://appldnld.m7z.net/qtinstall.info.apple.com/tramper/us/win/QuickTimeInstall er.exe)
Everything should be working from this point forward.
PC Other OS Win 2k3 Server (SP1)
