Q: How to locally sync an iPhone with OS X Mavericks? iCloud is NOT an option.

applejpmc wrote:

 

peter_watt

The two solutions offered are both helpful, one immensly complicated, the other less so (OSX Server) - I don't hve the knowledge or wish to get into techy stuff so I went for the OSX Server option. And yes I have had problems, I'm not a techy, so some of the things in it are not simple. And that's actually the point of why I chose Mac back in 1991 - it was simple, unlike MS-Dos.

 

I do not want to use iCloud - and by the nature of my business cannot break confidentiality agreements by using it.

 

Perhaps it would be a lot simpler if those who want to ram iCloud down other people's throats could keep off this discussion after all the title is"

"How to locally sync an iPhone with OS X Mavericks? iCloud is NOT an option"

I like the way you put that.

Unfortunately it's going to fall on deaf, (and rude), ears - I don't mean Peter. The two solutions do offer that but I can read between the lines.

I'm finding a few people I know, by no means all of them that are frustrated with this. We need to keep leaving solid and polite feedback.

Hi Gumsie

That's exactly the point - this is for help not posturing about who is right or wrong - most mac users use for simplicity over pcs and this sync issue is a big negative.

So for me and I'm sure many non techno-savvy people who have to keep private info private (or lose our jobs) anything that makes a form od local sync return in a way that is easy to understand and implement will be welcome.

I keep trying to sort out OSX Server to get it working better but I simply do not have enless hours to use on this.

Hope the thread can be kept helpful.

1SunnyNP wrote:

 

As a Nurse Practitioner who must comply with HIPPA laws, I can't sync my iPad with patient data (appts, contact info, notes, etc) over the cloud,

So use a Hipaa compliant service to sync your things.

Here's one: Microsoft for Medical Industry.

Don't know much about the health system over there but I do know In most countries that allowing a nursing staff to place patients confidential data on their own private devices is a bigger breech of security than they claim iCloud to be.

Sadly there are a few posts here using this same privacy breech as their defense. Very odd indeed.

Cheers

Pete

It is a breach of security in the USA and in Europe.

There are Hipaa compliant systems, but they come with one disadvantage, you have to pay for them, that (I assume) is why people prefer to use other methods.

Icloud is still an option if the only reason you don't use it is through personal choice. The other workaround options are outside your skill, and the option of USB sync will never come back.  So basically if you choose not to use icloud you are f****ked. Sorry.

It's a free world. Some people don't want to use iCloud, regardless of the reason.

And you are entirely free to not use iCloud, it is your decision.

I leave my device in the clinical setting- it's not my private device.  I used to be able to sync over USB on my office computer via iTunes.

Spoke to apple support this morning since everyone here has been sooo helpful, and they acknowledged there IS a problem and walked me through how to reinstall OSX10.8.5 to fix it.

So many snippy people here on the "support" community on this and other threads about this problem....I, for one, won't be coming back.

Use a Hipaa compliant service then, why do you choose not too.

Yes, I totally believe you. (Add wink emoticon here)

Cheers

Pete

applejpmc:

Chances are you missed my previous posts.  Apple Executive Customer Service does NOT recommend using the OSX server as a solution and Apple will NOT support it when used outside of a business environment.  Apple Executive Service said that home connection is not fast enough and that the server requires maintenance that most home-users are not equipped to perform.

So says you.

I disagree.

Pete

Yes I did see your post and I have talked to the exec people here in Ireland and they have been helpful - yes it is not totally simple but far easier to understand than the Baikal thing (which I'm sure is great if you understand that complicated stuff and have the time also).

At least I had some success as an interim solution.

Interesting to note no-one in the Ireland itunes app shop, mac app shop, exec services or genius bars in the shops in central London had a clue the change had even happened till I asked them how to solve this problem. And the surprise on the phone that each person went through seemed genuine to the extent that I wonder if Apple even told its own telephone answering people what they had done.......

I'm not really into conspiracy stuff but that is strange that their own people seem to have been dumped in it as well as the customers.

Couple that with the amount of people who come on this thread trying to tell everyone who comes here for a solution, how we HAVE to use iCloud or we are done for. Strange things being said on a thread setting to actually help.

15SunnyNP

Please stay, it is a pleasure to add you to the ranks of the polite, intelligent, and considerate posters to this thread.  Ignore the snarky comments from diehard iCloud fans who, you are correct, are adding nothing to the conversation beyond the appearance of getting  off on their grandstanding (pity the poor souls).

As an FYI, these very same folks like to report some of us to the moderator of this thread when THEY believe we have broken the rules. As a result, some of us are thrown off the site for a period of time and perhaps permanently. Better they should flex their muscles at the gym.

applejpmc's comments were spot on with regards to the purpose of this thread -- SERIOUSLY Folks! (you KNOW who you are) stop telling us to get used to iCloud just cuz it works for you AND stop telling us to use a server because Apple Care / Apple Service will not support it for consumer use (that means you can't call Apple for assistance) AND it isn't convenient enough for manhy of us. Different strokes for different folks -- deal with it.

At the end of the day, unless there is publicity and complaints where Apple wants to receive the complaint, there is no incentive for Apple to reinstate the manual sync option. Apple does not monitor this site in any meaningful way. If you are business user, complain to your sales rep, service provider, and  try to be heard by management and owners.  Give Apple the feedback that they want where they want to receive it using language that they understand = communications 101 / basics. The following is repeated for those you who don't want to go backwards in this thread:

With certainty, Apple does get feedback from their website and they do act upon it when they see issue volume. However, the CSRs / customer service reps who speak with you at the various regional toll-free numbers affiliated with their call centers, have been known to be lax with submitting feedback to technical engineers.

When calling Apple's toll-free customer service number (regional phone numbers available on their website), they will create a case number and submit a complaint on "manual sync with Mavericks" (they must see consistent language, it's a database thing). You can followup using your case number and ask for a supervisor until you reach Executive Customer Service. The service team will make phone appointments with you to give you status updates.  I've been told that there is nothing more the service team can do UNTIL Apple sees volume of complaints on this issue and that the engineers are not working to reinstate the manual sync option at this time.

Apple stated that they are moving away from what they call Sync Services / our option to manually sync Contacts OR to use iCloud for storage as we see fit.  UNTIL Apple understands that their users are concerned about privacy and want control over the management of Contacts, nothing will change.  IF you want a Mavericks update that reinstates the choice to manuallyy sync Contacts, etc. then please pump up the volume and share the info that I'm going to repeat again.

INSTRUCTIONS for Effort to Reinstate Manual Sync Option in Mavericks

1.  Go to apple.com/feedback > Select iPhone and Mavericks (that would be feedback twice) > Select the subject Design and Ease of Use > express your desire to manually sync using Mavericks / reinstate the option.  Customer Service ops need feedback in one area so that it is easy for them to see issue volume and trends. I've run service ops and I can tell you that nothing gets done unless an issue is loud and clear.

2.  IF you want a fix, MAKE PEOPLE AWARE that there is a problem and there can be a resolution -- please pump up the volume, get other dissatisfied folks to submit feedback-- Apple will listen, they care about their brand image.

The removal of the CHOICE to manually sync and forcing iCloud syncing goes against what Apple stands for, they will listen IF you talk where they listen.

Yes, dear diehard nitpickers who like to parse my words, the removal of choice is a type of force when we don't want to give up our iPhone or Mac. No doubt you will revert to your broken record mode and repeat ad nauseum that nobody is forcing us to use the tools we've selected--regrettably this thread is replete with such wasted language.

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