kban495
Level 1 (4 points)

Q: Has anyone had trouble with iPhone cloud backup

Hi,

 

Ever since I updated my 2 iPhone 4's and 2 iPhone 5s, none have had a successful cloud back up.

 

I lock the phones after requesting a manual "Back Up Now" and nothing....

 

On all four phones.

 

Anyone have a solution? Thanks.

Posted on Oct 20, 2013 10:19 AM

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kban495

Q: Has anyone had trouble with iPhone cloud backup

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 23, 2013 8:39 AM in response to kban495
    Community Specialists
    Oct 23, 2013 8:39 AM in response to kban495

    Hi kban495,

     

    Thanks for visiting Apple Support Communities.

     

    If your phones are not backing up to iCloud, make sure all the following conditions from our troubleshooting article apply:

     

    iCloud: Troubleshooting creating an iCloud backup

    http://support.apple.com/kb/TS3992

    How do I make sure that my iOS device is backed up regularly?

    To set your iOS device to back up automatically, go to Settings > iCloud > Storage & Backup and turn on iCloud Backup. When iCloud Backup is turned on, iCloud automatically backs up your iOS device daily. This daily backup can occur only when the device meets all of these conditions:

    • The device is connected to a power source.
    • The device is connected to the Internet via Wi-Fi.
    • The device's screen is locked.

     

    To back up your device manually:


    1. Connect the device to a power source and make sure that you are also connected to the Internet via Wi-Fi.
    2. Go to Settings > iCloud > Storage & Backup and tap Back Up Now.

    Regards,

     

    Jeremy

  • by kban495,

    kban495 kban495 Oct 23, 2013 5:14 PM in response to kban495
    Level 1 (4 points)
    Oct 23, 2013 5:14 PM in response to kban495

    Hi Jeremy,

     

    I've tried all that. Nothing worked.

     

    Does anyone know what this could be. All four of my iPhones haven't been able to iCloud back up since I upgraded to iOS7.

     

    Right now, I'm backing up over my PC. But that won't last long. A little tired of the M company. And very much spoiled by Apple support.