Purchased book won't load.

Question

Purchased book won't load.

Bought a book two weeks ago and when I finally decided to read it, it did not open. A download started as if I had restored my books. I have tried restarting the app and my device and still had the same trouble - the book was not loading and yet it cannot be deleted. I have removed and reinstalled iBooks and tried syncing my purchases but the book just does not load.

I do not know what else to do and I would appreciate help from someone. It is rather frustrating not being able to enjoy something you spent money on.

Thank you in advance.

iPhone 5, iOS 7.0.2

Posted on Oct 20, 2013 1:09 PM

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Answer 1

sheila_m.

Community Specialist

Oct 23, 2013 9:47 AM in response to TatiannyaMartins

Hello Tatiannya,

I would be eager to download a book I purchased as well. I found a couple of resources that might help with downloading this purchase.

First, I recommend checking to see if the download was interrupted. You can use the steps in this article:

iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725

If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again. You can find the steps to do this in the following article:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519

If you are still not able to download the book, I recommend reporting this issue to the iTunes Store:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933

Thank you for using Apple Support Communities.

Best,

Sheila M.

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