Randy Rannals

Q: iPhone 5S restarting itself

Anyone else having their 5S sporatically restarting itself?  So far, there seems to be no pattern, other that I'm usually playing a word game on it when it happens.

Posted on Oct 20, 2013 2:10 PM

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Q: iPhone 5S restarting itself

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  • by Musaad Aljuaid,

    Musaad Aljuaid Musaad Aljuaid Nov 15, 2013 11:38 PM in response to Randy Rannals
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    Nov 15, 2013 11:38 PM in response to Randy Rannals

    The same problem restarting itself iphone 5s Gold 64GB iOS 7.0.4 and does not work, but after four or five hours .

     

    The other problem blue screen crash, fix sign out iCloud and dont restorat my numbers and my APP

  • by theterrier,

    theterrier theterrier Nov 16, 2013 10:49 AM in response to Simon-KL
    Level 1 (0 points)
    Nov 16, 2013 10:49 AM in response to Simon-KL

    I have updated mine as well to 7.0.4 but mine still does it, I have emailed Apple with the results over the past two days it has randomly reset using both my finger and thumb prints. Most occasions there were no apps running but on 3 occasions the phone app was. I wait and see what Apple suggest next.

  • by ThiloDA,

    ThiloDA ThiloDA Nov 17, 2013 6:49 AM in response to theterrier
    Level 1 (0 points)
    Nov 17, 2013 6:49 AM in response to theterrier

    Hi,

     

    same here yesterday evening (German West European Time). After fingerprint once time seen the "white screen" for few seconds, then the lock-screen appears. After that, one more fingerprint and had access to the homescreen. Very strange also with 7.0.4. The bug still exists. Now i disabled "reduce Animation" and i will see what happens. The phenomen is very rarely (perhaps 1 to 40) but it appears time to time.

  • by theterrier,

    theterrier theterrier Nov 18, 2013 4:45 AM in response to ThiloDA
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    Nov 18, 2013 4:45 AM in response to ThiloDA

    Apple are going to phone me tomorrow so I'll keep you all updated. I've had reduce animation disabled ever since I had the phone so I don't think that will make any difference.

  • by Quarkomatic,

    Quarkomatic Quarkomatic Nov 22, 2013 1:21 PM in response to Randy Rannals
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    Nov 22, 2013 1:21 PM in response to Randy Rannals

    I have a white iPhone 4s 64 GB. I have been experiencing the reboot less often lately, but it just happened today on 7.0.4

     

    It often happens for me when I've just brought up the multitasking app switcher, so if it is related to Touch ID, that makes sense since my finger is on the button. I'm not sure if it has ever happened before when I was not touching the button. Before reading this thread, I'd just assumed it happened during more graphics-intense things.

     

    I used to use app switching much more often than I do lately, so that might explain why I experience the reboot less often now. Has anyone else found it happens mostly on app switching?

  • by 06ajtayl,

    06ajtayl 06ajtayl Nov 22, 2013 7:58 PM in response to Simon-KL
    Level 1 (0 points)
    Nov 22, 2013 7:58 PM in response to Simon-KL

    Me too.

  • by steve_598,

    steve_598 steve_598 Nov 22, 2013 8:00 PM in response to Randy Rannals
    Level 1 (4 points)
    Nov 22, 2013 8:00 PM in response to Randy Rannals

    I had been getting several restarts per day. Tried restore but it did not help. I read that turning reduce motion to off would fix it. I tried and it worked. Turned it on and got restarts. Turned it on and got restarts again. It makes no sense but it worked.

  • by 06ajtayl,

    06ajtayl 06ajtayl Nov 22, 2013 8:38 PM in response to steve_598
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    Nov 22, 2013 8:38 PM in response to steve_598

    Glad u found a fix. But my motion is already off. My phone only resets when using finger print reader to unlock phone. Happened after ios7. Which ever.  Fixed the part where people were able to bypass lock screen.

  • by steve_598,

    steve_598 steve_598 Nov 22, 2013 8:44 PM in response to 06ajtayl
    Level 1 (4 points)
    Nov 22, 2013 8:44 PM in response to 06ajtayl

    Mine crashed in fingerprint as well. The other thing I did was reduce the number of apps that background updated.

  • by 06ajtayl,

    06ajtayl 06ajtayl Nov 22, 2013 9:04 PM in response to steve_598
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    Nov 22, 2013 9:04 PM in response to steve_598

    App background refresh kept to 3 apps. And always keep number of running apps very low. Hoping new update tonight. Ios7.4 I think. May help. May not.

  • by theterrier,

    theterrier theterrier Nov 23, 2013 1:41 AM in response to 06ajtayl
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    Nov 23, 2013 1:41 AM in response to 06ajtayl

    I have tried all these things, when mine restarts there are no apps running. Apple got back to me and the person i spoke to informed me that it is definitely a software issue and replacing the phone wouldn't help. He has now referred my issues (diagnostics ) to the engineers and will keep me updated.

  • by sabaatworld,

    sabaatworld sabaatworld Nov 24, 2013 3:46 AM in response to Randy Rannals
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    Nov 24, 2013 3:46 AM in response to Randy Rannals

    My 5s also restarts randomly. I have noticed that this happens specially when I am playing heavy games like Infinity Blade II. I am seeing this problem since 7.0.3. I have updated to 7.0.4 and still the problem is there.

  • by Almahdi,

    Almahdi Almahdi Nov 24, 2013 5:52 PM in response to sabaatworld
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    Nov 24, 2013 5:52 PM in response to sabaatworld

    I am having the issue as well in my iPhone 5S on Version 7.0.4. I don't know why it's just restart alone while I am using it.!! and I haven't even had one month since I bought it !!

  • by common folk,

    common folk common folk Nov 24, 2013 10:50 PM in response to Almahdi
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    Nov 24, 2013 10:50 PM in response to Almahdi

    same here new iphone 5s la little more than a week and it already has the reboot issue.  even it is only a few seconds but it still disappointed.

  • by Ben in Africa,

    Ben in Africa Ben in Africa Nov 25, 2013 2:56 AM in response to Randy Rannals
    Level 1 (0 points)
    Nov 25, 2013 2:56 AM in response to Randy Rannals

    I am also having a problem with the phone dropping and looking as though it is rebooting - blank screen and Apple logo - though I don't think it is actually performing a full reboot as the "reboot" screen is only on for a second and it doesn't require me to physically input my PIN and refuse fingerprint ID as a full reboot normally does. I find that it usually happens when I am messaging.

    Hopefully this is a software problem and Apple will provide a fix quickly.

     

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