Randy Rannals

Q: iPhone 5S restarting itself

Anyone else having their 5S sporatically restarting itself?  So far, there seems to be no pattern, other that I'm usually playing a word game on it when it happens.

Posted on Oct 20, 2013 2:10 PM

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Q: iPhone 5S restarting itself

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  • by bilbo_baggins,

    bilbo_baggins bilbo_baggins Dec 14, 2013 4:12 PM in response to Randy Rannals
    Level 4 (2,230 points)
    Dec 14, 2013 4:12 PM in response to Randy Rannals

    My iPhone 5s does this approximately once per week.  I use touch ID, and have an 8 digit passcode, but it only happens when I'm using apps not when I'm unlocking my phone.

     

    I have been considering whether to do a restore, or whether to try to get the phone swapped. Wondering if it's a hardware issue or just software.

  • by Josh Smiley1,

    Josh Smiley1 Josh Smiley1 Dec 15, 2013 4:08 PM in response to bilbo_baggins
    Level 1 (5 points)
    Dec 15, 2013 4:08 PM in response to bilbo_baggins

    Same issue with me.  It only happens when I am swapping between apps. 

  • by haipower,

    haipower haipower Dec 15, 2013 10:42 PM in response to Josh Smiley1
    Level 1 (0 points)
    Dec 15, 2013 10:42 PM in response to Josh Smiley1

    I have the same random restarts issue as you guys, massively annoying.  What a $900 piece of junk.

  • by dannyparker,

    dannyparker dannyparker Dec 16, 2013 2:33 AM in response to Randy Rannals
    Level 1 (0 points)
    Dec 16, 2013 2:33 AM in response to Randy Rannals

    My 5S is working fine now, no restarts over the past few days. Seems mine was tied to a broken app install. I was able to get the device stable enough to do a backup, and then restored that same backup onto the phone and everything has been fine.

     

    I suspect it was due to an in-development app that had got into a broken state. I couldn't delete it through xcode (just got an error), and the icon wasn't showing on the actual device so no way to delete the app there. The restore doesn't restore development apps so it cleared the broken app and now all is well. Curious how an app can get into a state that would take the whole OS down though.

     

    I seems my base issue was different to others here however.

  • by Tomfoolery20,

    Tomfoolery20 Tomfoolery20 Dec 16, 2013 7:33 AM in response to Randy Rannals
    Level 1 (0 points)
    Dec 16, 2013 7:33 AM in response to Randy Rannals

    Same thing here with my iPhone 5s. Looking for help. Had random reboots (black screen immediately going to apple logo) about 2-3 times per week. Happened while using the phone but not with specific apps. Went to the apple store. Told to restore the phone. Did this, but from the backup on iTunes. Problem persisted and was told that I had to restore the phone as new. Went home, did this but the problem persisted. Went back to the Apple store and was told that they needed to do a hard reset ("bricking" the phone) in the store. Did this and then again set up the phone as new. Problem persisted. Went back to the Apple store and was told that after all the resets, this was most definitely a hardware problem, so a new iPhone 5s was issued to me in store. I asked if I had to set up as new or could restore from the backup on iTunes (which at this time was a brand new backup from when the phone had a hard reset in the Apple store). Was told it was fine to backup from iTunes since the problem was hardware and not software.

    Sure enough, after a week with the new phone, it continues to randomly reboot. Went back to the Apple store today and told that I needed to restore as new from home, and if this didn't work, I'd be issued a new phone.

     

    First of all, it's downright annoying and frustrating to have to keep restoring my phone from new.

    Second, if it wasn't a software problem, how will restoring (again) really do anything? The backup I have on iTunes is from a completely restored, fresh version of iOS that had nothing else associated with it. I just don't see how doing this again is bringing anything new to the table.

    As best I can tell, I've been told that this is neither a hardware or software problem. Unfortunately maybe time to switch product lines. I don't want to jump ship as I've been a solid Apple user for 10+ years, but I don't have time to spend on products that don't perform as expected.

     

    Thanks.

  • by haipower,

    haipower haipower Dec 16, 2013 7:38 AM in response to Tomfoolery20
    Level 1 (0 points)
    Dec 16, 2013 7:38 AM in response to Tomfoolery20

    It's an iOS 7 problem, my iPad mini retina also restarts randomly about once or twice a day just like the iPhone 5s, so it's not limited to just the iPhone, and iPads does not have touch id. 

  • by haipower,

    haipower haipower Dec 16, 2013 7:43 AM in response to haipower
    Level 1 (0 points)
    Dec 16, 2013 7:43 AM in response to haipower

    And my iPad 4 (not air), was fine when running iOS 6 and then I upgraded it to 7 and the restarts started happening daily.  This was before I bought the iPad mini retina.

  • by meatyard1970,

    meatyard1970 meatyard1970 Dec 16, 2013 8:11 AM in response to haipower
    Level 1 (0 points)
    Dec 16, 2013 8:11 AM in response to haipower

    Exactly. My iPad 3 also. And my iPhone 5S, daily. And randomly, though mostly in the springboard. Never happens to my iPhone 4s (I know, so many devices. The 4S is a work phone).

  • by wendy_is,

    wendy_is wendy_is Dec 16, 2013 8:20 AM in response to haipower
    Level 1 (24 points)
    iTunes
    Dec 16, 2013 8:20 AM in response to haipower

    I have iOS 7 on an iPad 2. This has not had the restart problem at all. I also have an iPhone. iPhone 4 worked perfectly with iOS7. No restarts, no problems. Bought an iPhone 5s which was restored as New in the original set-up and this has had re-starts .... going to the black screen with the Apple logo, every so often, but only when using Fingerprint ID.

     

    With the number of people having this problem I can only think it is an issue with iOS7, which in my case at least, has only affected iPhone 5s

     

    Surely Apple must be aware of this problem and I sincerely hope that they issue a fix as is reflects badly on their company reputation for reliability!

  • by Dan Med,

    Dan Med Dan Med Dec 16, 2013 3:02 PM in response to Randy Rannals
    Level 1 (0 points)
    Dec 16, 2013 3:02 PM in response to Randy Rannals

    I'm still having random restart issues.  I received a new iPhone 5s and started it as new device (not a restore from iTunes backup), it worked for awhile, but the random restart began again.  It slowly gets worse and happens more frequently.  I tried switching to simple/non-complex passcode and that seemed to fix it for awhile, but then restarts began again, slowly at first (like once a day or so), and then restarts started happening more frequently (several times a day).  This is getting very frustrating.

     

    I have now deleted the fingerprints and turned off passcode, and then reset the passcode and re-configured fingerprints, and it has worked for 8 hours without a restart.... but I fear it is only a matter of time before the restarts begin again.

     

    Please fix this Apple.... we want to enjoy and promote your product.... but it gets harder after each random restart.

  • by Raj Venkat,

    Raj Venkat Raj Venkat Dec 16, 2013 5:06 PM in response to Dan Med
    Level 1 (0 points)
    Dec 16, 2013 5:06 PM in response to Dan Med

    Hi,

    I had similar issues.

    Did you try disabling touch ID and using the phone?

    Try it and see if it restarts.

    I have disabled touch ID and the phone seem to be fine without restarts the last 5 days.

    Give it a try.

    I think Apple will soon release 7.1 update with a fix for the restarts.

    Raj

  • by haipower,

    haipower haipower Dec 16, 2013 6:32 PM in response to Raj Venkat
    Level 1 (0 points)
    Dec 16, 2013 6:32 PM in response to Raj Venkat

    but... i upgraded to a 5s from a 5 solely for the touch id...

  • by Raj Venkat,

    Raj Venkat Raj Venkat Dec 16, 2013 7:09 PM in response to haipower
    Level 1 (0 points)
    Dec 16, 2013 7:09 PM in response to haipower

    Me too.

    I have informed Apple about it as well and testing the phone with touch id off. So far no restarts.

    I disabled touch id after trying all other possible options (clean iOS install, recovery, setting up as a new phone and etc) that did not solve the restart issue.

    I guess there could be a bug or a broken software/hardware programming error in some of the units.

    Keeping Touch ID off seem to be working for me the last few days. Give it a try and see how the phone responds.

    Hope Apple is looking into the issue.

  • by jon33414,

    jon33414 jon33414 Dec 16, 2013 7:13 PM in response to jon33414
    Level 1 (0 points)
    Dec 16, 2013 7:13 PM in response to jon33414

    11 days since restoring as new and creating a new backup seems to have done the trick.  No more random reboots and the whole system seems to be running a bit quicker than it was using a backup that started back with my 3gs.  It was annoying to manually download my apps again, lose some old text history, and have to reconfig everything but it was maybe an hour or so of time and is working great now. 

  • by haipower,

    haipower haipower Dec 16, 2013 7:14 PM in response to jon33414
    Level 1 (0 points)
    Dec 16, 2013 7:14 PM in response to jon33414

    and you have touch id turned on, using fingerprint to unlock always?

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