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Mail app will not open

484 Views 7 Replies Latest reply: Jul 4, 2006 1:47 PM by mackerr RSS
mackerr Calculating status...
Currently Being Moderated
Jul 3, 2006 5:37 PM
I have just tried to change over to the Mail app instead of AOL mail, and I can't get Mail to open. I have installed the 10.4.7 update after repairing permissions, with no apps open. There appears to be no crash log, although I do get the following in the console log with repeated attempts to open Mail:

2006-07-03 19:59:50.368 Mail[299] Unable to load nib file: MailViewer, exiting
2006-07-03 20:05:43.750 Mail[306] Unable to load nib file: MailViewer, exiting
2006-07-03 20:05:46.674 Mail[307] Unable to load nib file: MailViewer, exiting
2006-07-03 20:15:58.163 Mail[316] Unable to load nib file: MailViewer, exiting
2006-07-03 20:16:06.074 Mail[317] Unable to load nib file: MailViewer, exiting


As I have not been using Mail before, I don't know when this problem may have started.

Mac Kerr


MacBook Pro   Mac OS X (10.4.7)  
  • David Gimeno Gost Level 7 Level 7 (20,770 points)
    Currently Being Moderated
    Jul 3, 2006 6:54 PM (in response to mackerr)
    There seems to be something wrong with the Mail application itself.

    Verify/repair your disk first (not just permissions), as described here:

    The Repair functions of Disk Utility: what's it all about?

    After having fixed all filesystem issues, if any, reinstall the Mail application as described here:

    Custom installs in Mac OS X 10.4

    Reinstall the latest system update afterwards, using the Combo installer, to bring the Mail application back in sync with the rest of the system:

    Mac OS X 10.4.7 Combo Update for Intel
    iMac G5 17" (iSight), Mac OS X (10.4.7)
  • David Gimeno Gost Level 7 Level 7 (20,770 points)
    Currently Being Moderated
    Jul 4, 2006 1:31 AM (in response to mackerr)
    Nib files are resources, usually stored within the application package, that the application uses to create user interface elements, such as menus and windows. If this is neither a permissions, nor a file corruption issue, the only thing I can think of is a fonts issue.

    Open /Applications/Font Book and, from the Help menu, open Font Book Help. Read the articles about validating fonts and resolving duplicates.

    Take a look at the following article as well:

    Font Management in Mac OS X Tiger and Panther

    Go to Apple Menu > System Preferences > Accounts, and create a new user account for testing purposes. Log in as the newly created user and try to set up Mail anew there. Does the problem happen there as well?
    iMac G5 17" (iSight), Mac OS X (10.4.7)
  • David Gimeno Gost Level 7 Level 7 (20,770 points)
    Currently Being Moderated
    Jul 4, 2006 8:19 AM (in response to mackerr)
    I'm at a loss. It just doesn't make sense that neither properly reinstalling Mail nor repairing permissions can fix this. Not sure how to proceed about the duplicate fonts, as I don't know that much about font management. Is Mail the only application that's giving you problems?

    There is no need to move the preferences file to the Desktop if you want to reinstall Mac OS X using the Archive and Install option -- it would be a good idea to make a backup of the entire home folder first, though.

    Reinstalling Mac OS X shouldn't have to be necessary. There has to be a reason why this is happening...

    Could it be that you have more than one copy of the Mail application and are trying to open the bad one? Is Mail in the /Applications folder and only there? Have you tried opening Mail by double-clicking on it or just by clicking the icon in the Dock?

    In the Finder, go to /Library/Mail/ (i.e. the Mail folder within the Library folder at the root of the boot volume, not the one within your home folder). There should only be an AccountTypes folder there. Do you see something else? Do you see a Bundles folder, in particular?

    Try this:

    1. Go to /Applications/, locate Mail and move it to the Desktop.

    2. Go to /Library/Receipts/, locate Mail.pkg and move it to the Desktop.

    3. Reinstall Mail as described in Custom installs in Mac OS X 10.4.

    4. Check that a new copy of Mail has been installed in /Applications/ and that a new copy of Mail.pkg has been written to /Library/Receipts/.

    5. Repair permissions.

    6. Reinstall the Mac OS X 10.4.7 Combo Update.

    7. Repair permissions.
    iMac G5 17" (iSight), Mac OS X (10.4.7)
  • David Gimeno Gost Level 7 Level 7 (20,770 points)
    Currently Being Moderated
    Jul 4, 2006 11:22 AM (in response to mackerr)
    Forgot to say that, after verifying in step 4 that Mail has been properly installed, the Mail application and Mail.pkg receipt package on the Desktop should be deleted. Not a big deal, but not doing so might cause the wrong copy of Mail to be launched after following all the steps.
    iMac G5 17" (iSight), Mac OS X (10.4.7)

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