584 Views 7 Replies Latest reply: Jul 4, 2006 1:47 PM by mackerr
There seems to be something wrong with the Mail application itself.
Verify/repair your disk first (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, reinstall the Mail application as described here:
Custom installs in Mac OS X 10.4
Reinstall the latest system update afterwards, using the Combo installer, to bring the Mail application back in sync with the rest of the system:
Mac OS X 10.4.7 Combo Update for Intel
I have verified the disk, reinstalled the applications from my original disk, and run the combo updater, and I continue to have the same problem. The Mail icon will bounce once in the dock, and not open. The console log shows the same thing:
2006-07-03 22:36:41.649 Mail Unable to load nib file: MailViewer, exiting
What is a nib file? Do I need to do a complete install of 10.4.5 from my disk, and update from there? Everything but Mail seems to be fine.
Nib files are resources, usually stored within the application package, that the application uses to create user interface elements, such as menus and windows. If this is neither a permissions, nor a file corruption issue, the only thing I can think of is a fonts issue.
Open /Applications/Font Book and, from the Help menu, open Font Book Help. Read the articles about validating fonts and resolving duplicates.
Take a look at the following article as well:
Font Management in Mac OS X Tiger and Panther
Go to Apple Menu > System Preferences > Accounts, and create a new user account for testing purposes. Log in as the newly created user and try to set up Mail anew there. Does the problem happen there as well?
The problem still happens in the new account. It also still happens after resetting all preferences by removing them to a folder on the desktop. I have validated all fonts, and resolved duplicates. There were a few fonts that showed as duplicates, but did not turn off when I tried to resolve them. They are different version numbers. Should I delete the older version? Since my preferences seem to have reloaded fine from the desktop folder, is it OK to move them there again and do a full install of 10.4.5 from my original disk, reset prefs by moving them back, and update to 10.4.7 via the combo updater?
MacBook Pro Mac OS X (10.4.7)
I'm at a loss. It just doesn't make sense that neither properly reinstalling Mail nor repairing permissions can fix this. Not sure how to proceed about the duplicate fonts, as I don't know that much about font management. Is Mail the only application that's giving you problems?
There is no need to move the preferences file to the Desktop if you want to reinstall Mac OS X using the Archive and Install option -- it would be a good idea to make a backup of the entire home folder first, though.
Reinstalling Mac OS X shouldn't have to be necessary. There has to be a reason why this is happening...
Could it be that you have more than one copy of the Mail application and are trying to open the bad one? Is Mail in the /Applications folder and only there? Have you tried opening Mail by double-clicking on it or just by clicking the icon in the Dock?
In the Finder, go to /Library/Mail/ (i.e. the Mail folder within the Library folder at the root of the boot volume, not the one within your home folder). There should only be an AccountTypes folder there. Do you see something else? Do you see a Bundles folder, in particular?
1. Go to /Applications/, locate Mail and move it to the Desktop.
2. Go to /Library/Receipts/, locate Mail.pkg and move it to the Desktop.
3. Reinstall Mail as described in Custom installs in Mac OS X 10.4.
4. Check that a new copy of Mail has been installed in /Applications/ and that a new copy of Mail.pkg has been written to /Library/Receipts/.
5. Repair permissions.
6. Reinstall the Mac OS X 10.4.7 Combo Update.
7. Repair permissions.