iPhone 5S audio not working with 2014 Buick Intellilink

Hello kmh1022,

Congratulations on your new iPhone 5s and your new Buick!

In my experience, when updates are released for iOS devices, compatible devices release an update to maintain compatibility. Step 2 from the article below recommends checking with the manufacturer of your car stereo to see if there is a firmware update available for your car stereo:

2. Update software and firmware if necessary

Verify that both your car stereo and your device have the latest software versions. Contact the manufacturer to see if any updates are available. If your device does not have the latest version of the iOS, update to the latest software version.

If the software of your car stereo is up to date, I recommend reviewing the remainder of the article here:

iOS: Troubleshooting car stereo connections

http://support.apple.com/kb/TS3581

Thank you for using Apple Support Communities.

Best,

Sheila M.

Hi kmh1022,

I'm glad it's working now!

All the best,

Sheila M.

Sheila,

I'm having a similar problem with my 2014 Buick Enclave. My iPhone 5s connects, I hear music and phone calls, but when I set up turn by turn navigation on my iPhone I can't hear it. No sound comes from the phone or through the Intelilink system. Any suggetions?

Hello All,

I have a new 2014 Buick Eclave with and iphone 5, about a year old. Did all updates on phone. Been in constant contact with Intellink support. They have now opened a technical case re; this. It pairs but not all contacts. Text worked to play texts for 1-2 days now not on. Unpairs often. Does not understand voice commands and answers me in numbers.. Stupid! They tell me they are working on it. Help! I paid for all this tech. I can't use!

Hi Sheila,

So Im also having an issue with my iPhone 5S. Not just with audio in my car (music works fine by the way with my bluetooth in my car) but also with my bluetooth head set (LG Tone). I can listed to music with both, but am unable to hear when calls are either being sent or received. Is it a phone issue then? I have tried to reset the device, and still not working. Any assistance would be helpful seeing as how my state is completely 'hands-free' now. Thanks

I'm sorry but I don't have a solution but I have a question for you. I am curious what you meant by "Text worked play texts for 1-2 days now not on." were you able to get iphone texts through your intellilink? I recently purchased a 2014 BUick and am sorry that the intellilink system isn't more Apple friendly/more advanced...would love to get texts.. My iPHone is a 5. Thanks!

Ok all, I have a solution! It took Keith from Buick HQ in Detroit to get it working!

1. Go through ALL of your contacts. There can be no special characters or emojis. None! No hyphens, etc.

2. Unpair phone and delete phone from car.

3. Repair phone. Turn on " show all notifications" in your settings on the iphone.

4. Turn off car.

5. Exit car. Wait a beat...

6. Turn car back on and it should work.

I was amazed! Now I get texts read to me and she understands my voice commands to call contacts.

Good Luck...Lemme know

I agree the Intellilink isn't very iPhone friendly. My problem was that when the phone is paired and I'm using it for navigation the voice directions aren't audible. I was told at the dealership that it only is audible when you are on the phone or listening to content from the phone. That means if you're using the phone for navigation and the radio or CD player are on it won't work. Siri works, Reading Texts work, but not navigation.... So odd. My wife's Ford flex manages it fine. But not the Buick.

gabmax -

You are brilliant! (and amazingly patient and have incredible perseverance-all things I'm not)

I'm all hoooked up but I am still too stupid to get the texts read to me and/or don't know how.

Please advise IF you have a chance. I'm using an iPhone 5/Verizon.

THANKS so much!

Stacey

GABMAX - my Buick 2014 LaCrosse isn't able to do the text thing...only Verano, Enclave and Envue or something. Thanks anyway though.

When you hit show all notification and do the turn off car get out thing texts should work. I have AT andT but don't think that should matter. I also can't get voice from my google maps nav through phone. The car nav will only take you to a numbered address or a saved address in your contacts. Incapable of " find nearest gas" etc. so bummed because Ford and Dodge do all that. Guess we have to use Siri more..

Gabmax did what you said it works perfect now thanks

This is the exact problem I have with my new purchase iphone 5s, contrary to this my husbands new iphone 5 pairs, connects rings and recieves calls. However my phone loads all contacts, informs me that its connected but silence. Both phones are on 8.02. I have had no support since buying this phone four days ago as I bought it from carphone warehouse, the Apple store have said that I need to go to them. The Carephone warehouse store say its and Apple update issue. I phoned my Apple store local and spoke to an advisor from Tennesse lovely though she was I live in South West England. To conclude I have a phone less than one week old, that will not call.To add insult to injury I have a two year contract.

My iphone 4s was running on the update and worked.