3 Replies Latest reply: Oct 21, 2013 1:43 AM by clintonfrombirmingham
jamo2565 Level 1 Level 1 (0 points)

hi guys, recently my macbook pro has been running slow and i ve look at other discussions and tried them but not working ive run the diagnositics test.

any help will be much appreciated.


Hardware Information:

          MacBook Pro (13-inch, Mid 2012)

          MacBook Pro - model: MacBookPro9,2

          1 2.9 GHz Intel Core i7 CPU: 2 cores

          8 GB RAM


Video Information:

          Intel HD Graphics 4000 - VRAM: 512 MB


System Software:

          OS X 10.8.5 (12F45) - Uptime: 0 days 0:47:10


Disk Information:

          TOSHIBA MK7559GSXF disk0 : (750.16 GB)

                    disk0s1 (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) /: 749.3 GB (686.02 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB


          MATSHITADVD-R   UJ-8A8 


USB Information:



          Apple Inc. Apple Internal Keyboard / Trackpad


          Apple Computer, Inc. IR Receiver


          Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller


          Apple Inc. FaceTime HD Camera (Built-in)


FireWire Information:


Thunderbolt Information:

          Apple Inc. thunderbolt_bus


Kernel Extensions:

          com.symantec.kext.internetSecurity          (5.3f6)

          com.symantec.kext.pf          (5.6f22)

          com.symantec.kext.ips          (3.9f13)

          com.symantec.kext.filesecurity          (2.6f32)

          com.symantec.kext.fw          (5.3f12)

          com.symantec.kext.SymAPComm          (12.6f28)


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:

          [loaded] com.adobe.fpsaud.plist

          [loaded] com.microsoft.office.licensing.helper.plist

          [loaded] com.symantec.deepsight-extractor.plist

          [loaded] com.symantec.errorreporter-periodic.plist

          [loaded] com.symantec.liveupdate.daemon.ondemand.plist

          [loaded] com.symantec.liveupdate.daemon.plist

          [not loaded] com.symantec.nav.migrateqtf.plist

          [loaded] com.symantec.sharedsettings.plist

          [loaded] com.symantec.symdaemon.plist

          [loaded] com.wdc.WDDMservice.plist

          [loaded] com.wdc.WDSmartWareServer.plist


Launch Agents:

          [failed] com.symantec.errorreporter-periodicagent.plist

          [loaded] com.symantec.nis.application.plist

          [loaded] com.symantec.uiagent.application.plist


User Launch Agents:

          [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist

          [loaded] com.google.keystone.agent.plist


User Login Items:



3rd Party Preference Panes:

          Flash Player


Internet Plug-ins:

          Flash Player.plugin



          QuickTime Plugin.plugin




User Internet Plug-ins:

          Google Earth Web Plug-in.plugin


Bad Fonts:



Top Processes by CPU:

               2%          WindowServer

               2%          EtreCheck

               1%          WebProcess

               1%          App for Facebook

               0%          mds

               0%          fontd

               0%          fseventsd

               0%          mDNSResponder

               0%          imagent


Top Processes by Memory:

          215 MB             WebProcess

          172 MB             SymDaemon

          98 MB              mds

          98 MB              Safari

          74 MB              coresymbolicationd

          57 MB              App for Facebook

          49 MB              Finder

          41 MB              WindowServer

          33 MB              Dock

          25 MB              PluginProcess


Virtual Memory Statistics

          4.78 GB            Free RAM

          1.31 GB            Active RAM

          554 MB             Inactive RAM

          1.37 GB            Wired RAM

          1.36 GB            Page-ins

          0 B                Page-outs



thanks very much.

MacBook Pro (13-inch Mid 2012), OS X Mountain Lion (10.8.5)