3 Replies Latest reply: Oct 21, 2013 1:24 AM by Diavonex
tarafulton Level 1 Level 1 (0 points)

I borrowed an old iPad mini for my trip to Europe.  I loaded Smart Office to keep a journal.  Now the main control bar is frozen, so I cannot save.  I am willing to lose the document if necessary, but I cannot even figure out how to force quit the app.  I fear if I reinstall the app I will lose my other documents.  Any ideas on how to unfreeze the control bar?  Thanks.

  • Diavonex Level 9 Level 9 (66,450 points)

    Force close apps



    1. Double tap the home button to bring up the multi-tasking view



    2. Swipe the app's windows upwards to close



    3. The app will fly off the screen




  • Diavonex Level 9 Level 9 (66,450 points)

    If it is still using IOS 6:


    1. Double-click the Home button to reveal the Task Bar


    2. Hold the app down for a second or two until you see the minus sign


    3. Tap the minus sign to close app

  • Diavonex Level 9 Level 9 (66,450 points)

    If the above doesn't work, try reset iPad



    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears



    Note: Data will not be affected.