hello, I installed iwork09 1 month to expiriencia free in the end decided to buy in the app store. so that now I can not open because it asks for the serial number. but do not have the serial number when I bought not sent me the number.

Getting the request for a serial number means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easiest way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. Yvan's box.com account often is out of bandwith. I have put a copy on my Box.com account in the iWork folder. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button.

Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should.