Hi,
I have Mac OSX 10.7.5 and Apple Mail 5.3 with Office 365 Exchange email account.
Occasionally, Apple Mail stops downloading emails for the Exchange email account and the only way to pick up new emails is to take all email accounts offline and then bring them online again and the new emails come in.
How do I fix this? Is there a bug in Apple Mail with Exchange?
Thanks
I have the same issue and our exchange is not a 365 version. We do use the webmail server address. I didn't understand why all my email wasn't coming in. At least you gave me a way with taking the account offline and back on again.... Thanks.
Is this a Mail issue or an Exchange problem?
There were no updates to Microsoft Exchange on Office 365. It works fine on previous Mac OS, but broke with Maverick. I believe it is linked to Spotlight. Everytime I re-index my mail in Spotlight, a different number of mail count in my inbox is being produced. I have 20k emails in my inbox on Office 365, but only about 1,100 make it inot my Mac Mail inbox.
Using Wireshark, I verified that all mail is being downloaded, but is not displayed in Inbox. That's as far as I have gotten with this issue. In my view: Apple problem.
Mail/Provide Mail Feedback.
I did some more trouble shooting: I installed a second copy of Mavericks OS in Parallels, connected to Office 365 with Mac Mail, and everything worked fine. It did not work previously by just creating a new profile.
I am leaning towards an upgrade issue from previous Mac OS to Mavericks. Just a gues though.
Same problem here.
I found a workaround that seemed to work for me:
- Delete Office 365 Exchange Account
- Go into ~/Library/Mail and delete the folders associated with your Exchange account, empty trash.
- Follow these directions to force re-index mail for your other accounts:
http://support.apple.com/kb/PH14876
- Quit, restart
- Add account again
- Give it enough time to download all emails/attachments
YMMV, good luck!
Office 365 Exchange - Apple Mail not downloading emails automatically
