My apple ID is an email I no longer use and can't access.

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Level 1

16 points

My apple ID is an email I no longer use and can't access.

I just bought an ipod touch (used to have nano) and transferred everything to it. My apple ID is an old email address from many years ago that I can't access anymore. I have updated my email for when I buy things etc, but I can't access/back up to icloud as it sends the verification to my old email address (the apple ID) frustrating!

Can anyone help me change my apple ID so that I can back up to icloud?

I tried creating a new ID with my new email address, but it says that the new email address is already linked to an existing account so won't let me do it.

Any tips appreciated.

Thanks,

Jo

iPod touch

Posted on Oct 21, 2013 4:29 PM

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Answer 1

Kneil31

Level 3

631 points

Oct 21, 2013 4:37 PM in response to Jo from nzl

You must either email or call Apple to change your email for security purposes.

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Answer 2

lllaass

Level 10

210,513 points

Oct 21, 2013 5:57 PM in response to Jo from nzl

Use the secret question methof of

How do I change or recover a forgotten Apple ID Password?

If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

Or contact iTunes:

2. Call Apple Support in your country: Customer Service: Contact Apple support.

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