Previous 1 2 3 4 Next 45 Replies Latest reply: Jun 11, 2014 7:28 AM by sbarsuhn Go to original post
  • sbarsuhn Level 1 Level 1

    This fixed my problem.  Thanks!

  • Dallaslady Level 1 Level 1

    Here is the fix for this problem. I have Windows 8.1 as well, and it worked.  You're just copying a Quicktime dynamic link library file from the Apple folder listed below, and pasting it into your iTunes file.


    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    to: C:\Program Files (x86)\iTunes


    Just be sure to reboot your computer after you do it.  It works!

  • abucs Level 1 Level 1

    iTunes is required to be installed on your C: drive alone - that means that the install location of (x86) will not work. 

    Just go to browse and click on C: all by itself and it will install beautifully. 

  • helobuff Level 1 Level 1

    I have the same problem, sony vaio and 8.1. iTunes downloaded but it won't even load, says it is incompable with 8.1. I tried repairing, uninstalling and redownloading, still nothing, not working at all. Anyone have a solution yet?

  • Ramjet7 Level 1 Level 1

    I had all sorts of issues with iTunes & Windows 8.1 and eventually fixed everything by following the following this from advice from Apple: It's important that you uninstall everything in the exact order which Apple recommends.

    Once uninstalled download iTunes from Apple as a new download.

    I found it a breeze to do all this and when I installed iTunes as a new download from Apple and opened iTunes my library and everything was there.


    Hope it works for you.

  • helobuff Level 1 Level 1

    I got the email you posted this, tried the whole thing, in the exact steps and it didn't resolve the problem.

    I uninstalled everything in the order listed, I verified everything was removed, I removed the things in the C files - EXCEPT the one that said C program files common files APPLE INTERNET - it would not remove, said I didn't have permission to remove it...

    emptied my recycle bin

    restarted my computer

    reinstalled Itunes and components

    tried to open itunes

    doesn't work

    as soon as I open it it says it's not working and windows will shut it down and let me know when they can resolve the problem, not likely.

    Thanks for trying.

  • helobuff Level 1 Level 1

    This is what you need to do..

    Log in as administrator to do this

    Open C:\Program Files (x86)\Common Files\Apple\Apple Application Support. - find QTMovieWin.dll in the folder Right click the folder and copy the folder then go to C:\Program Files (x86)\iTunes. and paste the program in there.. reboot - it will be resolved for you. Worked for me


    I too have a sony vaio duo flip pc - was driving me nuts not having itunes working. Hope it works for you. It should.

  • JDuraiswamy Level 1 Level 1

    install Itunes via

    when installation begins stop the process and go to tools and click download only.

    this worked fine for me.


    once you are in Itunes you may be prompted to update to a 64 bit version. just ignore.

    caveat.  you may not be able to configure your iphone.

  • friskett Level 1 Level 1

    This solved it for me! THANK YOU!!

  • Kakito Ramires Level 1 Level 1

    Hi everyone.....i have Windows 8.1 and to solve this problem i just delete the file Qtmoviewin.dll at c:>programfiles>Itunes.......after this, i try again and iTunes wor normally...

  • CYenKe Level 1 Level 1

    Thanks, abu.. this worked fine for me.

  • janiehank Level 1 Level 1

    Thank you thank you thank you! It boggles the mind that every time I update my itunes it locks it up, and I find myself googling the problem to fix it. In this instance removing the QTmoviewin.dll file did the trick. I have a relatively new HP should be this difficult! 

  • Brendie1977 Level 1 Level 1

    I just bought a 7th generation Nano and iTunes will not recognize it. I've spent hours reading various posts and forums and have tried reinstalling iTunes (several times) as well as numerous other recommended fixes. I have an HP laptop with Windows 8.1. Everything I've been reading says the latest version of iTunes is compatible. Any suggestions?

  • janiehank Level 1 Level 1

    I understand your frustration! The last couple of times I have installed the new update of iTunes I received error messages. Deleting and reinstalling iTunes didn't work for me either. Look at kakito's post above (from 3/6) and that worked for me...but my issue was that I couldn't access the iTunes store; I could access my iTunes library just fine. Your problem might be unrelated. Not sure if it's an option but maybe check with where you bought the iPod or with HP?


    Hang in sometimes *****. 

  • Ramjet7 Level 1 Level 1

    I know this is frustrating, I've been there several times myself.


    I suggest you again uninstall every thing that Apple suggests and in the order they recommend The order is important. Here is Apple's link, it does work and it is very straight forward.


    Good luck