Exchange Account in Mail - lot's of email don't show up

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Level 1

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Exchange Account in Mail - lot's of email don't show up

Hi

I have some confusing experiences Mail with my exchange email account (hosted as an exchange account by the German hosting Provider 1&1) - which worked fine for a long time.

Recently I experienced the following effects:

Email don't show. They are not lost. If I use a web browser to access my account with the Outlook Web App, all email are there. Mail shows always the most recent emails (from about one month) but not more.

If I switch between different email accounts in Mail (I also manage imap accounts and my .me account in Mail) and then back to the exchange account all or most email don't show anymore. If I close and reopen Mail the most recent emails show up again.

It's not a matter of disk space (about 400 GB free), I did the usual stuff like disk repair and check permissions.

I'm thankful for any ideas.

Best

macangelo7

Apple Mail-OTHER, OS X Mountain Lion (10.8.5)

Posted on Oct 22, 2013 3:18 AM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Oct 22, 2013 12:35 PM in response to macangelo7

Quit Mail. Force quit if necessary.

Back up all data. That means you know you can restore the Mail database, no matter what happens.

Triple-click anywhere in the line below on this page to select it:

~/Library/Mail/V2/MailData/Envelope Index

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder

from the menu bar. Paste into the box that opens (command-V), then press return.

A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.

Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK.

Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.

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