can't download katy perry's new album i already purchased
i can`t download katy perry`s new album that i already purchased. what should i do?
There are clouds at the end of the line of each song.
iPod nano, Windows 7
User profile for user:
sheila_m.
User level:
Community Specialist
Hello tochimoo,
I am sure you are eager to download and listen to the new Katy Perry album. If you click on the cloud next to the songs, it should start downloading the track. If the song does not download, I recommend the following steps.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.