Seagate wireless plus cannot see my airport network

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Seagate wireless plus cannot see my airport network

I've just bought a Seagate Wireless Plus external drive, but for some reason it won't detect my home network, which is established using an Airport Extreme (bought in 2012).

It can see my ADSL-routers standard wireless network, which I don't use, but not any of the Airport networks (2.4 GHz, 5.0 GHz, and Guest network).

I've tried manually entering the SSID and WPA/WPA2 passcode, but it won't connect.

Does anybody have an idea of what the problem could be?

Regards,

Sune

AirPort Extreme 802.11n (4th Gen), OS X Mountain Lion (10.8.5)

Posted on Oct 22, 2013 12:53 PM

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Answer 1

Bob Timmons

Level 10

185,138 points

Oct 22, 2013 1:17 PM in response to Mac Bear

You do not have the AirPort Extreme currently set up to "hide"' the network, do you? If yes, you will need to "unhide" the network, get the drive to join, then try to hide the network again.

If the network is not "hidden"......

Temporarily, turn off the wireless security on the AirPort Extreme to see if the drive can see and connect to the network that way.

If it will, then you know that you have a wireless security settings issue to work on. Try WPA2 Personal only, or if that is the current setting, try WPA/WPA2 Personal.

If the drive still cannot "see" the Apple networks with no security enabled, the drive may simply not be compatible with Apple. I do not know why this might be, since Apple uses 802.11 standard settings on their routers.

You might want to check with Seagate support to see if they have received reports from other users regarding difficulties with Apple wireless networks.

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Answer 2

Mac Bear Author

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Oct 22, 2013 2:09 PM in response to Bob Timmons

Thanks for your quick response.

My network isn't hidden, and I've now tried to temporarily turn off security as suggested, but with no luck. It still won't see the netwok.

I guess I'll have to turn to Seagate's support and see if there's a compatability issue.

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Answer 3

Oct 22, 2013 3:10 PM in response to Mac Bear

Try using a short name no spaces and pure alphanumeric.. but use no caps at all.

Different name for 2.4ghz and 5ghz with fixed channels.

Use G mode just to check.

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Answer 4

Mac Bear Author

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Oct 23, 2013 11:37 AM in response to LaPastenague

I found the problem: Fixed 2.4 GHz channel (was set to channel 13). After I chose Automatic, the network was visible to the Seagate - I guess it doesn't support fixed channels...

I did try to change the network name as suggested, but that didn't help either, and no need to downgrade to g-mode.

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Answer 5

Bob Timmons

Level 10

185,138 points

Oct 23, 2013 11:44 AM in response to Mac Bear

The Seagate likely supports fixed channels....but only 1-11. Channels 12 & 13 are used in most European countries.

If you want to use a fixed channel, try 11 or 6 to see if that will make the Seagate happy.

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