Mr Sunshine

Q: mail crashes repeatedly in mavericks on 2013 mba

I just installed Mavericks on a 2103 MBA. All went smoothly except for Mail. Mail crashes repeatedly on opening. Any one else having the same issue?

MacBook Air, OS X Mavericks (10.9), 2013 model

Posted on Oct 22, 2013 2:09 PM

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Q: mail crashes repeatedly in mavericks on 2013 mba

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  • by simplicityAgent,Helpful

    simplicityAgent simplicityAgent Oct 22, 2013 2:18 PM in response to Mr Sunshine
    Level 1 (10 points)
    Oct 22, 2013 2:18 PM in response to Mr Sunshine

    Yes, I'm getting the same thing, it seems to happen when Mail goes to actually view the message. I'm getting this in the crash report:

     

    Application Specific Information:

    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -redComponent not valid for the NSColor NSDeviceCMYKColorSpace 0 0.872328 0.263703 0 1; need to first convert colorspace.'

    abort() called

    terminating with uncaught exception of type NSException

  • by Mr Sunshine,

    Mr Sunshine Mr Sunshine Oct 22, 2013 2:32 PM in response to Mr Sunshine
    Level 1 (4 points)
    iTunes
    Oct 22, 2013 2:32 PM in response to Mr Sunshine

    here's my error message ... looks similar to yours ...

     

    Process:         Mail [410]

    Path:            /Applications/Mail.app/Contents/MacOS/Mail

    Identifier:      com.apple.mail

    Version:         7.0 (1816)

    Build Info:      Mail-1816000000000000~1

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [157]

    Responsible:     Mail [410]

    User ID:         501

     

     

    Date/Time:       2013-10-22 14:31:00.080 -0700

    OS Version:      Mac OS X 10.9 (13A603)

    Report Version:  11

    Anonymous UUID:  3F464AFF-68D5-51B0-74AD-82F7C3174060

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_CRASH (SIGABRT)

    Exception Codes: 0x0000000000000000, 0x0000000000000000

     

     

    Application Specific Information:

    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -redComponent not valid for the NSColor NSDeviceCMYKColorSpace 1 0 0.697289 0.296687 1; need to first convert colorspace.'

    abort() called

    terminating with uncaught exception of type NSException

  • by Mac_Addict_JKS,

    Mac_Addict_JKS Mac_Addict_JKS Oct 22, 2013 2:43 PM in response to Mr Sunshine
    Level 1 (0 points)
    Oct 22, 2013 2:43 PM in response to Mr Sunshine

    When I installed on my Macbook Air I had no problems, but on my iMac I can't get it to open for more than 1 second.  This is the error:

     

    Application Specific Information:

    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** setObjectForKey: key cannot be nil'

    abort() called

    terminating with uncaught exception of type NSException

     

     

    I have reinstalled Mavericks twice and still can't get it to work.

  • by simplicityAgent,Helpful

    simplicityAgent simplicityAgent Oct 22, 2013 2:49 PM in response to Mac_Addict_JKS
    Level 1 (10 points)
    Oct 22, 2013 2:49 PM in response to Mac_Addict_JKS

    I noticed that if I login as a guest user and connect my iCloud mail account to Mail app that it doesn't crash. So it has to be something about a preference somewhere.

  • by Mr Sunshine,

    Mr Sunshine Mr Sunshine Oct 22, 2013 2:50 PM in response to simplicityAgent
    Level 1 (4 points)
    iTunes
    Oct 22, 2013 2:50 PM in response to simplicityAgent

    What system do you have? I'm on a call with Apple Support and the tech says he has never heard of this ... :-(

  • by Mr Sunshine,

    Mr Sunshine Mr Sunshine Oct 22, 2013 3:02 PM in response to Mr Sunshine
    Level 1 (4 points)
    iTunes
    Oct 22, 2013 3:02 PM in response to Mr Sunshine

    I verified what simplicityAgent says.

     

    Got disconnected on my call with Apple. That's never happened before. :-(

     

    I did try to test the plist theory, but moving teh plist to teh desktop made no difference.

  • by J.K. ROFLing,Solvedanswer

    J.K. ROFLing J.K. ROFLing Oct 22, 2013 3:12 PM in response to Mr Sunshine
    Level 4 (1,220 points)
    Oct 22, 2013 3:12 PM in response to Mr Sunshine

    Mr Sunshine,

     

    You can try this...

     

    Go into Terminal and type in the following: 

     

    defaults delete com.apple.mail ColorQuoterColorList

     

    Good luck.

     

    Message was edited by: J.K. ROFLing

  • by Mr Sunshine,

    Mr Sunshine Mr Sunshine Oct 22, 2013 3:15 PM in response to J.K. ROFLing
    Level 1 (4 points)
    iTunes
    Oct 22, 2013 3:15 PM in response to J.K. ROFLing

    Ok that did the trick. What is this change and will it affect any thing else?

     

    Thanks so much J.K.

  • by simplicityAgent,

    simplicityAgent simplicityAgent Oct 22, 2013 3:20 PM in response to J.K. ROFLing
    Level 1 (10 points)
    Oct 22, 2013 3:20 PM in response to J.K. ROFLing

    Yeah, fixed my problem as well. Fantastic. I guess that's what I get for having custom quote colors? :-/

  • by Mac_Addict_JKS,

    Mac_Addict_JKS Mac_Addict_JKS Oct 22, 2013 3:32 PM in response to J.K. ROFLing
    Level 1 (0 points)
    Oct 22, 2013 3:32 PM in response to J.K. ROFLing

    It didn't work for me - received this message:

     

    Domain (com.apple.mail) not found.

    Defaults have not been changed.

     

     

    Any clue on what I could do?

  • by Wichwetyl83,

    Wichwetyl83 Wichwetyl83 Oct 22, 2013 3:39 PM in response to Mr Sunshine
    Level 1 (4 points)
    Video
    Oct 22, 2013 3:39 PM in response to Mr Sunshine

    Lovely thanks J. K.

  • by simlid,

    simlid simlid Oct 22, 2013 3:56 PM in response to J.K. ROFLing
    Level 1 (15 points)
    Desktops
    Oct 22, 2013 3:56 PM in response to J.K. ROFLing

    I tried this but keep getting the following error in terminal on my MBP, can you help as my mail is crashing as well, thanks:

     

    Domain (com.apple.mail) not found

  • by BigRiggy,

    BigRiggy BigRiggy Oct 22, 2013 3:56 PM in response to Mac_Addict_JKS
    Level 1 (0 points)
    Oct 22, 2013 3:56 PM in response to Mac_Addict_JKS

    Same here, I'm getting the same message in Terminal.

  • by Mac_Addict_JKS,

    Mac_Addict_JKS Mac_Addict_JKS Oct 22, 2013 4:26 PM in response to Mac_Addict_JKS
    Level 1 (0 points)
    Oct 22, 2013 4:26 PM in response to Mac_Addict_JKS

    I was able to get my Mail to stay open by opening the file "InternetAccounts.prefPane" using System Preferences, then deleting all of my email accounts setup information. 

     

    Once I got it open, I just had to resetup all my email accounts.

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