Q: mail crashes repeatedly in mavericks on 2013 mba

Mail for me doesnt open, cpu 100% and this is the message I get which is different.

:-((

Thanks for this simlid, I'm going to try your steps and see if it helps.  I think the issue may be iCloud, as I am not having this issue with the other account on the same computer that is not using iCloud.

I don't have time to do all those steps now. Here is my crash info:

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** setObjectForKey: key cannot be nil'

abort() called

terminating with uncaught exception of type NSException

I really don't want to redo all of my mail accounts... AGAIN. I'm hoping that Apple will have a hotfix for this ASAP since many people are having problems, and so many people already have a vendetta against Mail. I was so happy with Mavericks until this happened. Thanks for the diligent bug fixing! You people are just amazing.

this is my story…

I have absolutely no idea what's going on.

Can someone help me please?

Glad it worked for you Mr Sunshine and thanks for the courtersy of the points, it is appreciated.

For those of you where that terminal string didn't work, sorry about the delay to reply, I was away from my coumputer and unable to respond.

I am not sure exactly what may be the problem. But if it didn't work, the symptoms may be similar, but the cause is probably different. If you can post a crash/error log on here, we can take a look at it and if I can't figure it out, someone else may be able to.

After Mavericks upgrade I get the same Mail Upgrade Screen every time I open the program:

Hitting Continue button causes it to open but any ideas?

So I was having the same problem. However, I noticed that Mail would only close when I had all inboxes selected. If I just had one of the three inboxes selected seperately it would not crash. But one of the inboxes selected by itself would cause the app to crash. So I went into accounts and deleted this account that seemed to be causing the crash and then recreated it. Everything seems to be working fine now and I lost none of the mail in that account as it reloaded everything from the server. The "defaults delete com.apple.mail ColorQuoterColorList" fix also didn't seem to work for me.

J.K. ROFLing wrote:

 

Mr Sunshine,

 

You can try this...

 

Go into Terminal and type in the following: 

 

defaults delete com.apple.mail ColorQuoterColorList

 

Good luck.

 

Message was edited by: J.K. ROFLing

Awesome ! Thank you so much. I couldn't find anything online about this, I searched in the community and this was the 4th thread I read this morning, this works !

This is working....thank you

J.K. ROFLing wrote:

 

Mr Sunshine,

 

You can try this...

 

Go into Terminal and type in the following: 

 

defaults delete com.apple.mail ColorQuoterColorList

 

Good luck.

 

Message was edited by: J.K. ROFLing

I have the same problem with also some graphic errors (I only made the e-mail white, the other colors are as you can see)

ok here is my crash-log (I don't know exactly what you need from the crash-log, so this is the first part)

Process:         Mail [4579]

Path:            /Applications/Mail.app/Contents/MacOS/Mail

Identifier:      com.apple.mail

Version:         7.0 (1816)

Build Info:      Mail-1816000000000000~1

Code Type:       X86-64 (Native)

Parent Process:  launchd [218]

Responsible:     Mail [4579]

User ID:         502

 

Date/Time:       2013-10-23 15:01:39.539 +0200

OS Version:      Mac OS X 10.9 (13A603)

Report Version:  11

Anonymous UUID:  EF58E893-E0EF-BF20-E92E-3BFA1B394E2E

 

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

 

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** setObjectForKey: key cannot be nil'

abort() called

terminating with uncaught exception of type NSException

 

Application Specific Backtrace 1:

0   CoreFoundation                      0x00007fff8da4d41c __exceptionPreprocess + 172

1   libobjc.A.dylib                     0x00007fff90857e75 objc_exception_throw + 43

2   CoreFoundation                      0x00007fff8d94862e -[__NSDictionaryM setObject:forKey:] + 1102

3   Mail                                0x00000001025a44c3 Mail + 103619

4   Mail                                0x00000001025a3de3 Mail + 101859

5   AppKit                              0x00007fff8b9ea934 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 77

6   AppKit                              0x00007fff8b9e9c67 -[NSTableRowData _addViewToRowView:atColumn:row:] + 305

7   AppKit                              0x00007fff8b9e999a -[NSTableRowData _addViewsToRowView:atRow:] + 191

8   AppKit                              0x00007fff8b9e6a8e -[NSTableRowData _addRowViewForVisibleRow:withPriorView:] + 421

9   AppKit                              0x00007fff8b9e680c -[NSTableRowData _addRowViewForVisibleRow:withPriorRowIndex:inDictionary:withRowAnimation:] + 278

10  AppKit                              0x00007fff8b9e58d6 -[NSTableRowData _unsafeUpdateVisibleRowEntries] + 1640

11  AppKit                              0x00007fff8b9e516c -[NSTableRowData updateVisibleRowViews] + 230

12  AppKit                              0x00007fff8ba86a9d -[NSTableView viewWillDraw] + 165

13  AppKit                              0x00007fff8ba869e3 -[NSOutlineView viewWillDraw] + 172

14  AppKit                              0x00007fff8ba90041 -[NSView(NSInternal) _sendViewWillDrawAndRecurse:] + 332

15  AppKit                              0x00007fff8ba8fcdf -[NSView(NSLayerKitGlue) _layoutSublayersOfLayer:] + 147

16  QuartzCore                          0x00007fff96d24e91 -[CALayer layoutSublayers] + 214

17  AppKit                              0x00007fff8ba8fc3b _NSBackingLayerLayoutSublayers + 160

18  QuartzCore                          0x00007fff96d24a65 _ZN2CA5Layer16layout_if_neededEPNS_11TransactionE + 363

19  AppKit                              0x00007fff8bb1607e -[NSView _pullInTilesByDrawingAndAddingSubviews] + 83

20  AppKit                              0x00007fff8bb16012 -[NSView _pullInExtraTilesForOverdraw] + 87

21  AppKit                              0x00007fff8bb15f7e -[NSView _doIdlePrefetch] + 59

22  AppKit                              0x00007fff8bb448cc -[_NSScrollingConcurrentMainThreadSynchronizer _doIdlePrefetch] + 88

23  AppKit                              0x00007fff8bb43467 -[_NSScrollingConcurrentMainThreadSynchronizer _synchronize:completionHandler:] + 48

24  AppKit                              0x00007fff8bb433ef __80-[_NSScrollingConcurrentMainThreadSynchronizer initWithSharedData:constantData:]_block_invoke + 140

25  libdispatch.dylib                   0x00007fff98eb82ad _dispatch_client_callout + 8

26  libdispatch.dylib                   0x00007fff98eba8a1 _dispatch_source_invoke + 413

27  libdispatch.dylib                   0x00007fff98ebfeaa _dispatch_main_queue_callback_4CF + 244

28  CoreFoundation                      0x00007fff8d9b4839 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

29  CoreFoundation                      0x00007fff8d96fb14 __CFRunLoopRun + 1636

30  CoreFoundation                      0x00007fff8d96f275 CFRunLoopRunSpecific + 309

31  HIToolbox                           0x00007fff95017f0d RunCurrentEventLoopInMode + 226

32  HIToolbox                           0x00007fff95017cb7 ReceiveNextEventCommon + 479

33  HIToolbox                           0x00007fff95017abc _BlockUntilNextEventMatchingListInModeWithFilter + 65

34  AppKit                              0x00007fff8b93028e _DPSNextEvent + 1434

35  AppKit                              0x00007fff8b92f8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

36  AppKit                              0x00007fff8b9239cc -[NSApplication run] + 553

37  AppKit                              0x00007fff8b90e803 NSApplicationMain + 940

38  libdyld.dylib                       0x00007fff95d035fd start + 1

39  ???                                 0x0000000000000001 0x0 + 1

This has solved my mail issue:. It is up and running now.

Try to repair disk permissions first.

If your mail is also on a server and provided that you have a backup of your rules, signatures, etc, you can try the following:

go to ~/Library/Mail

Delete all contents of the Mail folder. Don't delete the Mail folder.

Go to ~/Library/Preferences

Delete the file com.apple.mail.plist

The above actions will delete all local mail and reset the app completely! If you don't have a backup of your mail don't follow these actions!

Similar issue with 10.9 and Mail 7.0:

I can Get mail and Send mail.  But if I try to read an email, or even preview it from the main screen, Mail crashes with an error message.  I have reported this to Apple.

The terminal command deleting the ColorQuoterColorList flle did not help me.

CORRECTION A FEW MINUTES LATER:

I have not done anything else to my System, but now Mail is working normally.  I can read and preview emails, and send, receive and still also working normally.

Apparently the Terminal command given above may take a bit of time, or a relaunch of Mail to take effect.

Good luck all.  YMMV.

Message was edited by: Laptop guy

Nothing is working for me either... My crash log seems to be showing a different problem though.

Any ideas?

Sorry, i didn't get how to enter Terminal? where is it?

Similar problem - here's my crash log. Terminal won't open either!

A massive problem for Dumbos like me! Any help appreciated.

Steve

Process:         Mail [1307]

Path:            /Applications/Mail.app/Contents/MacOS/Mail

Identifier:      com.apple.mail

Version:         7.0 (1816)

Build Info:      Mail-1816000000000000~1

Code Type:       X86-64 (Native)

Parent Process:  launchd [192]

Responsible:     Mail [1307]

User ID:         501

Date/Time:       2013-10-23 18:37:14.614 +0100

OS Version:      Mac OS X 10.9 (13A603)

Report Version:  11

Anonymous UUID:  4817E96C-0A5D-DB73-44E4-4725D8130D5C

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: '-[NSViewController loadView] could not load the "MessageView" nib.'

abort() called

terminating with uncaught exception of type NSException