Mr Sunshine

Q: mail crashes repeatedly in mavericks on 2013 mba

I just installed Mavericks on a 2103 MBA. All went smoothly except for Mail. Mail crashes repeatedly on opening. Any one else having the same issue?

MacBook Air, OS X Mavericks (10.9), 2013 model

Posted on Oct 22, 2013 2:09 PM

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Q: mail crashes repeatedly in mavericks on 2013 mba

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  • by taintworkin,

    taintworkin taintworkin Oct 26, 2013 10:38 PM in response to srelan
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    Oct 26, 2013 10:38 PM in response to srelan

    was it the same email account you used or a brand new one? If it was new, then I would suggest wiping the machine and reimaging if you have not already. If you have, then IMO there is an issue with the existing email account or an email within it. I have many times seen an corrupt email bring down Outlook and Mail.app

     

    If not then I suggest trying a new email account ,maybe even creating a non apple account first to see if the app/home preferences or machine is stable.Then re introduce the email account to see if it starts to crash again. If so then its highly likey a bad email and permentently deleting any non fully trusted emails would be the next step.

  • by srelan,

    srelan srelan Oct 26, 2013 11:50 PM in response to taintworkin
    Level 1 (6 points)
    Oct 26, 2013 11:50 PM in response to taintworkin

    no, was an existing email account.  And I thought about what you said about a corrupt email, but there are 3 existing IMAP accounts, all work perfectly fine with two other MacBooks with 10.8 still on them.  Seriously doubtful all 3 different email accounts tried would have a corrupt email inluded in each AND the other Macs still communicating via IMAP with those accounts fine.

     

    And also, wiping Mail, folders and prefs and resetting it from scratch takes it very long time to open and maxes out the CPU (on a very recent iMac) and still crashes.

  • by taintworkin,

    taintworkin taintworkin Oct 27, 2013 10:41 AM in response to srelan
    Level 1 (0 points)
    Oct 27, 2013 10:41 AM in response to srelan

    It sounds to me like your OS has issues and frankly at this point (as a system admin of 200 Macs) I would backup only the relevent files (leaving behind the prefernece files etc.) and nuke and pave the OS. Make sure your OS partition has at least 100 GB for disk i/o and swapping needs.

     

    I always split my drive into 2 partitions and keep what I call Working Files (also used for FCP X, Adobe CS 6 scratch disks that must be kept seperately to avoid OS performance bottlenecks.) I also keep all my files here instead of the desktop or documents folder.

     

    Good Luck.

  • by skiteke,

    skiteke skiteke Oct 28, 2013 7:09 AM in response to Mr Sunshine
    Level 1 (0 points)
    Oct 28, 2013 7:09 AM in response to Mr Sunshine

    This worked for me! Thanks

  • by crossbytje,

    crossbytje crossbytje Oct 28, 2013 7:11 AM in response to Mr Sunshine
    Level 1 (0 points)
    Oct 28, 2013 7:11 AM in response to Mr Sunshine

    My mail isn't ‘crashing', but as soon as I click on a 'link' to show more quoted text in an email, the reading screen freezes. Nothing unfolds. I can still select another message from the list above, but the bottom part keeps on displaying the previous message. Only the reading window blocks, the rest still works, I can select other mailboxes etc. but I can't open any other message, until I minimize the window, or close it, and reopen it. So not even closing the application, just the window...

     

    I suppose the colorquotercolorlist should do the trick, but I also get the Domain (com.apple.mail) not found error...

     

    Any suggestions?

  • by pagemakers4,

    pagemakers4 pagemakers4 Oct 29, 2013 4:17 AM in response to crossbytje
    Level 1 (29 points)
    Video
    Oct 29, 2013 4:17 AM in response to crossbytje

    I have 2 folders in my trash. I can search either with no problem however when I search the combined trash folder Mail crashes.


    I have deleted all trash messages and the problem still exists.

  • by bekanntorg,

    bekanntorg bekanntorg Oct 29, 2013 9:01 AM in response to pagemakers4
    Level 1 (10 points)
    Oct 29, 2013 9:01 AM in response to pagemakers4

    For me the only working "solution" is to deactivate all mal accounts in system preferences and then restart. Start Mail, should work (and looks very clean).

    The activate some accounts, Mail should still work. :-)

    Next time, same procedure ...

  • by VeeJayNYNY,

    VeeJayNYNY VeeJayNYNY Oct 29, 2013 1:34 PM in response to simlid
    Level 1 (0 points)
    Oct 29, 2013 1:34 PM in response to simlid

    simlid,

    You are a god among men! Thank you! For me, the first issue was isolating which e-mail account was causing the problems, which I was able to do by closing Mai, then going to SYSTEM PREFERENCES>INTERNET ACCOUNTS.

    From there, I took the logical approach of disabling all of my mail accounts, and opening Mail. From there, I would enable one e-mail account, shut down Mail, enable another email account in INTERNET ACCOUNTS, the re-open Mail. I repeated this until I finallygot to the account causing the problems. From there, I followed your instructions of going to:

    ~/LIBRARY>MAIL>V2

    but then, once there, rather than deleting everything in the folder, I deleted only the folders associated with the offending email account. I also had to delete the account from INTERNET ACCOUNTS

    From there, I re-opened Mail, and re-added the deleted account. So far, so good.

    Then I closed Mail, followed by the oment of truth... re-opening Mail...

    HUZZAH!

     

    It's up and running as if there were never an issue!

     

    Thank you, simlid!!!

  • by MasterGrape,

    MasterGrape MasterGrape Oct 30, 2013 2:55 PM in response to Mac_Addict_JKS
    Level 1 (0 points)
    Oct 30, 2013 2:55 PM in response to Mac_Addict_JKS

    Thanks Mac_Addict_IKS. The terminal command didn't work. Had to remove/recreate each account. Now works fine.

  • by kgurnow,

    kgurnow kgurnow Oct 30, 2013 3:31 PM in response to Mr Sunshine
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    Oct 30, 2013 3:31 PM in response to Mr Sunshine

    After going through the checklist of potential fixes on this thread for Mail crashing in Mavericks, I waived the white flag and decided to download Thunderbird. Nothing seemed to work for me. Pretty annoying.

  • by Davrx,

    Davrx Davrx Oct 30, 2013 3:52 PM in response to Mr Sunshine
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    Oct 30, 2013 3:52 PM in response to Mr Sunshine

    I can't even get the terminal to come up to try the command, it's one of the many applications that no longer work for me under Mavericks.  So far nothing working.  Hoping Apple will send a software fix out for this.  Last time I upgrade software so soon after its introduction. 

  • by jrperth,

    jrperth jrperth Oct 30, 2013 10:24 PM in response to Mr Sunshine
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    Oct 30, 2013 10:24 PM in response to Mr Sunshine

    It looks like we've got lots of root causes munged into this thread (and I've certainly had no problems with Terminal) but I was seeing similar symtoms; extreme slowness of: startup, message list rendering, message rendering, mailbox switching.

     

    Console pointed out that I had a partially downloaded message:

     

    (Warning) Import: import uti:com.apple.mail.emlx plugin:/Library/Spotlight/Mail.mdimporter uuid:142C071E-A837-11D8-A224-0003930A8D8C 1816 exceeded cpu use limits (12) after 15998 milliseconds sizing:0 - find suspect file using: sudo mdutil -t 1161127

     

    I moved that file out, since when Mail has been much snappier. There are reports of more to fix. I still have problems with:

     

    No separator between the header and body in message <_MCMemoryMessage: 0x7ffea35666c0>

     

    and:

     

    (Normal) Import: Using too many resources after 1344 files (wired: 0 resident: 18956 swapped: 0 regions: 2072), hit usage threshold importing...

     

    and:

     

    -[ICBSyncOperation mergeLocalChanges:]: Account not found during local discovery, however was not found in list of deleted accounts, will not delete

     

    but Mail is usable now.

  • by paolo emanuele,

    paolo emanuele paolo emanuele Oct 31, 2013 9:50 AM in response to barthrh.1
    Level 1 (0 points)
    Oct 31, 2013 9:50 AM in response to barthrh.1

    Thank you so much barthrh.1! I was getting crazy with Mail, then I did ur procedure deleting everything (obviously I had a backup ) and I created from zero a new account. Now it works!!!!!!!! GREAT!!!! Many thx form Italy!

     

    Paolo

  • by 3megistus,

    3megistus 3megistus Oct 31, 2013 2:59 PM in response to Mr Sunshine
    Level 1 (0 points)
    Oct 31, 2013 2:59 PM in response to Mr Sunshine

    Got it!!

    For me it was an incompatibility issue with older iWork documents (Pages & Numbers): Remove them from iCloud folder, or open/save them in the new iWork apps (on Mac or iPhone/iPad)

    You can also check them in the iCloud folder on your Mac, and see which of them didn't sync... (they do have an greyed-out iCloud-sync-progression-bar.

    After that, iCloud sync is flying again, and so is my iCloud mail account :-))

     

    Niels

  • by 3megistus,

    3megistus 3megistus Oct 31, 2013 3:43 PM in response to 3megistus
    Level 1 (0 points)
    Oct 31, 2013 3:43 PM in response to 3megistus

    BTW iCloud folder is the same as:

    ~/Library/Mobile Documents/

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