HELP: OS X could not be installed on your computer

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HELP: OS X could not be installed on your computer

"Install Failed

OS X could not be installed on your computer

The OS C upgrade couldn't be started because the disk Macintosh HD is damaged and can't be repaired. After your computer restarts, back up your data, erase your disk, and try installing again.

Click Restart to restart your computer and try installing again."

Please someone help,

I tried to install this on my MacBook Pro 13 inch (mid 2009) and this message has came up! I haven't backed anything up so does this mean I've lost everything? What should I do? Is it possible to cancel the whole installation and just go back the old software?

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 22, 2013 4:33 PM

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Answer 1

tklfc123 Author

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Oct 22, 2013 4:36 PM in response to tklfc123

I've tried restarting several times and the same message keeps appearing.

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Answer 2

KiltedTim

Level 10

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Oct 22, 2013 4:54 PM in response to tklfc123

Then why don't you try following the instructions you were given?

back up your data, erase your disk, and try installing again.

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Answer 3

tklfc123 Author

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Oct 22, 2013 5:05 PM in response to KiltedTim

Well if I knew how to do it I wouldn't be asking the question would I smart ***?

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Answer 4

TildeBee

Level 7

31,923 points

Oct 22, 2013 5:25 PM in response to tklfc123

Hi tklfc --

So, you have a 2009 MBP, right?

I'm not sure which version of OS you have on there, now.

10.9 failed, so what was running before?

Hopefully this will work:

Boot into the Recovery volume (hold down the Command + R keys and boot), OS X: About OS X Recovery, and repair the disk and permissions from there. Then reboot normally. (From "OT")

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Answer 5

TildeBee

Level 7

31,923 points

Oct 22, 2013 5:28 PM in response to KiltedTim

KT --

I don't see any instruction this OP was given.

Regardless, why not help the OP through it, rather than diss them.

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Answer 6

benpeke

Level 1

4 points

Oct 22, 2013 7:34 PM in response to KiltedTim

Is there any way to back up. I cannot boot into anything but recovery.

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Answer 7

KiltedTim

Level 10

228,750 points

Oct 23, 2013 4:25 AM in response to benpeke

You might have mentioned that... Do you have a friend with a Mac? If so, you can mount your machine on their machine in 'target disk mode' and pull your data off of it. If you don't have a friend with a Mac, make an appointment at the genius bar, they should be able to help you out there.

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Answer 8

Oct 23, 2013 4:31 AM in response to tklfc123

This happened to my same year MacBook Pro just now. I don't know much about repairing so I'm setting appointment with Apple. I have some backups but I did everything right. :(

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Answer 9

TildeBee

Level 7

31,923 points

Oct 23, 2013 8:42 AM in response to KiltedTim

You might have mentioned that.

KT -- I don't know how he could have. This is his first post in this thread. He is not the OP.

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