I have a university owned Macbook Air that I received last week. I cannot figure out how I can download the new iWorks suite as part of the Mac or iOS device free update.
MacBook Air, OS X Mavericks (10.9)
Congrats, David. Was the Macbook Air purchased (not given to you) after October 1? Should entitle you via App store to new apps free. On the other hand, I think - correct me if I'm wrong - if your current iWork apps came from the DVD not the Mac App store, the updates won't be free.
The MacBook Air was purchased by my university and assigned to me. We have a refresh program. I suspect that iWorks was installed via some OEM disk image file and not via the App Store. That being said, I did find the page uptodate.apple.com, which if I can get a copy of the invoice, will entitle me to an App Store download. Then again, our IT dept might have the image file soon too. First OSX that I have downloaded from the App store ever with Mavericks.
I have no idea how and why, but on my MacPro, which is not the new machine, I was allowed to download iWork to it, and then once it was in my App Store Purchase page, onto my MacBook Air. Very strange.
I have the same problem on the late 2013 iMac I purchased this month (October 2013) brand new. The App Store wants me to pay for it and I have no idea what to do about it except post this here. Same goes for Pages. I had already purchased Numbers so that is not an issue.
Did you purchase your iMac after October 1st?
Maybe this can help:
Just talked to Apple Support...
You need to "apply" for the up-to-date program.
The answer somewhere lies in the uptodate.apple.com program. Not sure why my purchase was unrecognized on the new MacBook Air, but was recognized on the MacPro. I also saw some chatter that if you create a new user and then open the App store, the purchase will be seen for that user and then will become available to your main user too.
Problem solved automagically. Just logged in this morning and opened the App Store app and at the top of the Purchases "tab" it reads, "You qualify for 3 apps." Those apps are Pages, Numbers, and Keynote. I don't think that was there yesterday after installing Mavericks but I do think that this was just a little slow in appearing. Keynote, for example, is now listed as "FREE" rather than for $19.99 as it was yesterday when searching on it in the App Store. I did nothing special, just went to the App Store after a good night's sleep. So anyone that had problems on launch day and legitimately bought a new Apple device after October 1st as I did should now be OK. I did not have to go anywhere or apply for anything. Thanks so much for your prompt help and I'm glad it turned out to be unnecessary.
How do I get a free iWork update with a Macbook Air I received last week?
