ryannz

Q: Mail Upgrade message in Mavericks won't go away

Have upgraded from 10.8 to 10.9 Mavericks on my Macbook Pro, everything pretty much went fine, except for a problem with Mail.

 

Everytime I open it, I get the below screenshot, saying "Welcome to Mail. To use the new features in Mail, your Mail messages need to be downloaded to this computer...."

Welcome to Mail Mavericks Issue Upgrading.png

If I click continue, I get a "bing" sound and then my Mail opens up, but I get the same message each time I open Mail.

 

Annoying.

Mail, OS X Mavericks (10.9)

Posted on Oct 22, 2013 7:06 PM

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Q: Mail Upgrade message in Mavericks won't go away

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  • by philthy52,

    philthy52 philthy52 Nov 2, 2013 6:26 AM in response to ryannz
    Level 1 (0 points)
    Nov 2, 2013 6:26 AM in response to ryannz

    Thanks scarpialuik, [and for the patience to post an answer twice] Your action worked for me too. I had the self same problem. One small detail, in my case, at step 4 the message was still there. but after renabliing the accounts, that is at step 7, the problem disappeared.

  • by basa71,

    basa71 basa71 Nov 4, 2013 3:21 AM in response to scarpialuik
    Level 1 (0 points)
    Nov 4, 2013 3:21 AM in response to scarpialuik

    This helped for me!

     

    I managed to stop the message more simply, by:

     

    1. Open Mail

    2. In Prefs>Accounts>Account information uncheck the "Enable this account" on all accounts

    3. Quit Mail

    4. Reopen Mail (no message appears)

    5. Re-enable account in Prefs>Accounts>Account Information

    6. Quit Mail

    7. Re-open mail

     

    Everything works ok and no message appears.

     

    Hope it works for you too.

     

     

    thanks scarpialuik,

     

    Bas

  • by GRUser,

    GRUser GRUser Nov 4, 2013 6:08 AM in response to ryannz
    Level 1 (0 points)
    Nov 4, 2013 6:08 AM in response to ryannz

    It worked for me also by disabling all accounts but it needed a restart!

  • by Charles C Lloyd,

    Charles C Lloyd Charles C Lloyd Nov 4, 2013 6:15 AM in response to ryannz
    Level 1 (0 points)
    Nov 4, 2013 6:15 AM in response to ryannz

    Time heals all wounds, apparently, at least it seems to heal this wound.  I tried almost every poultice and potion offered in this thread to no avail.  Each time a new post would appear, I would try it again.  I got numb to the issue and whether my efforts worked, but sun of a gun, it seems to have finally stopped nagging me.  Who knows which attempt made any difference, or was there just some thing that was taking a long time?  I did some mailbox cleanup along the way so who knows.  I guess I'll just recommend those who keep getting nagged to be patient.

  • by Brentvn,

    Brentvn Brentvn Nov 5, 2013 5:15 PM in response to basa71
    Level 1 (0 points)
    Nov 5, 2013 5:15 PM in response to basa71

    Didn't work for me

  • by Steve Rogers,

    Steve Rogers Steve Rogers Nov 18, 2013 10:44 AM in response to Allan Crowson
    Level 1 (120 points)
    Mac OS X
    Nov 18, 2013 10:44 AM in response to Allan Crowson

    I thought it was only supposed to wait a fraction of a second to update things, not several minutes.

  • by Graham Perrin,

    Graham Perrin Graham Perrin Dec 14, 2013 4:36 PM in response to basa71
    Level 2 (259 points)
    Mac OS X
    Dec 14, 2013 4:36 PM in response to basa71

    1. Open Mail

    2. In Prefs>Accounts>Account information uncheck the "Enable this account" on all accounts

    3. Quit Mail

    4. Reopen Mail (no message appears)

     

    The message does reappear at step 4. So, not a workaround for me. But thanks.

  • by fseesink,

    fseesink fseesink Dec 19, 2013 11:32 AM in response to ryannz
    Level 1 (0 points)
    Dec 19, 2013 11:32 AM in response to ryannz

    For those still experiencing the persistent "Welcome to Mail" dialogue after trying the other approaches here, here's something that may help.  I tried the disable/re-enable accounts, rebooting, etc., all to no avail.  I was not ready to remove all my mail files, start fresh, and drop my local folders back in yet, but I was ok doing one last thing.

     

    In my Mail setup, I had several disabled accounts which I only activated once in a blue moon for testing/whatnot (e.g., my parents email setup to help them if they had trouble, etc.).  What I did was flat out deleted these (using the minus [-] button below the accounts in Preferences... | Accounts tab.  Granted, I had Mail.app flat out crash on me when I deleted the 2nd one (and I reported that), but when I fired up Mail again, no welcome message, and those accounts were gone.  Haven't had the welcome message since.

     

    I suspect Mail was seeing something in those accounts (since they were never active after the upgrade) indicating an old mail structure.  Maybe launching Mail after upgrading and doing the "Welcome to Mail" bit to upgrade your mailboxes checks ALL accounts but only upgrades active ones.  This would explain the behaviour I was seeing.

     

    Anyway, thought I'd throw that out there.  If you have disabled accounts, either delete them if you don't need them, or enable them and quit/start Mail to let it get at them.  Then disable them again.  Maybe that will help.

  • by r100,

    r100 r100 Dec 20, 2013 12:16 AM in response to fseesink
    Level 1 (35 points)
    Dec 20, 2013 12:16 AM in response to fseesink

    Thank's freesink, that worked. What I did was simply enabled the accounts which where in the list .. then disabled them again and all was fine.

     

    greets.

  • by daveinitiv,

    daveinitiv daveinitiv Jan 3, 2014 11:39 AM in response to fseesink
    Level 1 (0 points)
    Jan 3, 2014 11:39 AM in response to fseesink

    Yes, this did it for me.

    I was thinking about that direction bc I saw in the connectivity monitor that there was always some kind of hassle with the disabled accounts.

    Though I have a bootable backup with 10.8.x I decided now to get rid of that accounts and afterward the dialog has gone.

    Thanks for pointing that one out, fseesink

  • by Howard Brazee,

    Howard Brazee Howard Brazee Jan 11, 2014 7:06 PM in response to GRUser
    Level 1 (37 points)
    Applications
    Jan 11, 2014 7:06 PM in response to GRUser

    I needed a restart too.

  • by Howard Brazee,

    Howard Brazee Howard Brazee Jan 11, 2014 7:18 PM in response to Howard Brazee
    Level 1 (37 points)
    Applications
    Jan 11, 2014 7:18 PM in response to Howard Brazee

    Nope, I got all my e-mail again.   No luck still.

  • by Allen Watson1,

    Allen Watson1 Allen Watson1 Jan 17, 2014 1:04 PM in response to fseesink
    Level 1 (19 points)
    Jan 17, 2014 1:04 PM in response to fseesink

    Deleting two disabled accounts seems to have solved my problem, too. Quit and relaunched Mail, no "Welcome to Mail" screen! Yay!

  • by htmanning,

    htmanning htmanning Feb 18, 2014 1:06 AM in response to daveinitiv
    Level 1 (15 points)
    iCloud
    Feb 18, 2014 1:06 AM in response to daveinitiv

    None of these fixes worked for me.  Further, I can never quit mail.  I always have to force quit using option+command+esc. 

     

    Mavericks should not have been released.  I am using 10.9.1 and there are so many bugs.  I get weird hang ups, scrolling doesn't feel as efficient, and everything feels sluggish and heavy.  I keep upgrading hoping they have fixed the issues, but I end up downgrading back to ML. 

  • by Graham Perrin,

    Graham Perrin Graham Perrin Feb 18, 2014 2:09 AM in response to htmanning
    Level 2 (259 points)
    Mac OS X
    Feb 18, 2014 2:09 AM in response to htmanning

    … I can never quit …

     

    There's a separate bug report – not to be confused with the unexpected appaerance of the dialogue:

     

    • Mail Upgrade option to quit fails, force is required
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