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Q: Mavericks Mail App and Gmail folders

I have installed Mavericks on my MBA.  Now in the mail app, when I drag messages from the inbox to a gmail folder, they leave the inbox.  But if I click off of the inbox and then click back on it - they reappear in the inbox. 

 

Anyone else having this problem?

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 22, 2013 8:20 PM

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Q: Mavericks Mail App and Gmail folders

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  • by William Lloyd,

    William Lloyd William Lloyd Oct 22, 2013 8:23 PM in response to neilstaite
    Level 7 (21,238 points)
    Oct 22, 2013 8:23 PM in response to neilstaite

    Yes, this is a known issue.

     

    If you show "all mail" in Mail then the messages will transfer properly.  But if it's not hidden, it doesn't appear labels are properly applied and thus the "inbox" label is never removed from the messages.

  • by neilstaite,

    neilstaite neilstaite Oct 22, 2013 8:28 PM in response to neilstaite
    Level 1 (0 points)
    Oct 22, 2013 8:28 PM in response to neilstaite

    so I need to turn on show in IMAP for "all mail" in the labels area of gmail config?

  • by neilstaite,

    neilstaite neilstaite Oct 22, 2013 8:29 PM in response to William Lloyd
    Level 1 (0 points)
    Oct 22, 2013 8:29 PM in response to William Lloyd

    so I need to turn on show in IMAP for "all mail" in the labels area of gmail config?

  • by William Lloyd,

    William Lloyd William Lloyd Oct 22, 2013 8:30 PM in response to neilstaite
    Level 7 (21,238 points)
    Oct 22, 2013 8:30 PM in response to neilstaite

    Yes.

  • by neilstaite,

    neilstaite neilstaite Oct 22, 2013 8:38 PM in response to William Lloyd
    Level 1 (0 points)
    Oct 22, 2013 8:38 PM in response to William Lloyd

    this didn't work for some reason.

     

    my gmail folders are set up like:  [Gmail]/charity

  • by Scott Rose,

    Scott Rose Scott Rose Oct 22, 2013 9:35 PM in response to neilstaite
    Level 3 (899 points)
    Oct 22, 2013 9:35 PM in response to neilstaite

    This is one of the largest bugs in Mavericks’ Mail app, which affects Gmail accounts and Google Apps email accounts. This used to work just fine in previous versions of OS X, so it is a brand new problem in Mavericks:

     

    Mail can’t delete messages from the Inbox unless Google’s “All Mail” folder is visible in Apple Mail. If you try to delete a message from the inbox, the message only disappears temporarily, then reappears moments later. It seems like Apple Mail never removes the “Inbox” label from the deleted messages, so the messages just keep reappearing back in the Inbox over & over again.

     

    The workaround is not a desirable one: It requires the user to make Google's “All Mail” folder visible to IMAP clients (via Gmail's "Settings>Labels” page). However, this workaround is not desirable because of 2 bigger problems:

     

    (1) Making the “All Mail” folder visible in Apple Mail will suddenly make dozens of gigabytes of emails start taking up valuable hard drive space, because every single email that has ever been archived on Gmail/Google Apps will suddenly be written to the Mac’s hard drive. This can be a real problem on a machine with a small hard drive, such as the MacBook Air. Hiding the “All Mail” folder prevents these messages from taking up valuable hard drive space.  Not to mention that all of these messages are DUPLICATES OF MESSAGES THAT ALREADY APPEAR in other IMAP folders, so showing the "All Mail" folder in Mail is absolutely pointless.

     

    (2) Whenever the “All Mail” folder is visible, every new message that comes into the “inbox" also shows up as a new message in the “All Mail” folder as well, so new messages appear like they are coming in twice. Also, users are forced to mark their messages as “read" in two locations: the “Inbox" AND the “All Mail” folder.

     

    The ideal solution would be for Mail to operate how it used to operate: Users should be able to delete messages from the Inbox, without having the “All Mail” folder visible in Apple Mail.

     

     

    Please report this bug to Apple at http://www.apple.com/feedback and hopefully they will fix it in a software update soon!

  • by rusto,

    rusto rusto Oct 22, 2013 10:51 PM in response to Scott Rose
    Level 2 (220 points)
    Oct 22, 2013 10:51 PM in response to Scott Rose

    I'm running Gmail IMAP here w/out All Mail visible to Mail.app and am able to delete email without issue.

     

    However, I did have a problem with an incorrect mail count showing next to a Smart Mailbox in the side bar. I followed the instructions by Hackintosh (7th post this page: https://discussions.apple.com/thread/3780528?start=0&tstart=0) and that was cured.

     

    Could be I had the same Gmail IMAP problem as you but cured it without knowing I had the problem.

  • by Niko Nyman,

    Niko Nyman Niko Nyman Oct 23, 2013 12:12 AM in response to Scott Rose
    Level 2 (274 points)
    iCloud
    Oct 23, 2013 12:12 AM in response to Scott Rose

    Apparently if you endure through downloading copies of All Mail to your Mac, after the download you will only have one copy of each email, not multiple copies like in the previous version. More info here: http://tidbits.com/article/14219

  • by MarcMc,

    MarcMc MarcMc Oct 23, 2013 2:47 AM in response to neilstaite
    Level 1 (0 points)
    Oct 23, 2013 2:47 AM in response to neilstaite

    Same problem for me, though it seems to work fine for my normal gmail account, but not my apps for domains account. Weird.

  • by slaypnir,

    slaypnir slaypnir Oct 23, 2013 4:58 AM in response to Scott Rose
    Level 1 (4 points)
    Apple Music
    Oct 23, 2013 4:58 AM in response to Scott Rose

    Due to this article problem #1 isn't a problem because messages don't take double space in Maverics. They stored only in All mail folder physically and in others folders just logically.

    Problem #2 for me isn't a problem. There's no need to look into the archive and reed letters. No matter how many unread letters it shows.

     

    But, in the same article another greater problem was described - mail.app periodically renew information about labels and don't receive new emails during the procedure (several hours). That is very sad, but it can be fixed in newer updates.

  • by jeepboymn,

    jeepboymn jeepboymn Oct 23, 2013 5:27 AM in response to neilstaite
    Level 1 (0 points)
    Oct 23, 2013 5:27 AM in response to neilstaite

    I, too, am having this problem with a gmail account from Google Apps.  I filed a bug ticket this morning with Apple.  Hopefully a fix can come soon because this is terribly disruptive.  For the time being I'm using my iPad to file mail from my gmail account as the Mail client in iOS works just fine.

  • by Barney-15E,

    Barney-15E Barney-15E Oct 23, 2013 5:32 AM in response to Scott Rose
    Level 9 (50,893 points)
    Mac OS X
    Oct 23, 2013 5:32 AM in response to Scott Rose

    Scott Rose wrote:


    The ideal solution would be for Mail to operate how it used to operate: Users should be able to delete messages from the Inbox, without having the “All Mail” folder visible in Apple Mail.

    My Gmail still works this way. I don't have All Mail visible in IMAP and I can delete from the Inbox without issue.

     

    Are these straight Gmail accounts or are they some type of organizational account hosted on Gmail?

  • by JanRezab,

    JanRezab JanRezab Oct 23, 2013 7:20 AM in response to neilstaite
    Level 1 (0 points)
    Oct 23, 2013 7:20 AM in response to neilstaite

    I am having the same problem - basically all MOVED email stays in INBOX, not a desired IMAP behaviour.

     

    Could someone please fix this?

  • by jasondebiak,

    jasondebiak jasondebiak Oct 23, 2013 7:26 AM in response to JanRezab
    Level 1 (10 points)
    Oct 23, 2013 7:26 AM in response to JanRezab

    I'm having the same result. It makes for an impossible "Inbox Zero" scenario.

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