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Q: Mavericks Mail App and Gmail folders

I have installed Mavericks on my MBA.  Now in the mail app, when I drag messages from the inbox to a gmail folder, they leave the inbox.  But if I click off of the inbox and then click back on it - they reappear in the inbox. 

 

Anyone else having this problem?

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 22, 2013 8:20 PM

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Q: Mavericks Mail App and Gmail folders

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  • by Doug Lerner2,

    Doug Lerner2 Doug Lerner2 Nov 1, 2013 4:19 AM in response to WebmasterVisitAland
    Level 4 (1,079 points)
    Desktops
    Nov 1, 2013 4:19 AM in response to WebmasterVisitAland

    I couldn't agree more. There isn't a single new feature in Mavericks I'm using. And I lost reliable email. What a train wreck.

     

    doug

  • by fer9,

    fer9 fer9 Nov 1, 2013 12:52 PM in response to jonny-green
    Level 1 (0 points)
    Nov 1, 2013 12:52 PM in response to jonny-green

    Hello,

     

    In my case, after updating to Mavericks the folder [Goolge Mail] is still present. That folder contains Starred and Important as in Mountain Lion.

     

    However, those categories are now unsync with Gmail. Does someone knows how to fix it?

     

    Regards.

  • by Phil Chappell,

    Phil Chappell Phil Chappell Nov 3, 2013 2:35 PM in response to neilstaite
    Level 2 (424 points)
    Mac OS X
    Nov 3, 2013 2:35 PM in response to neilstaite

    Simple solution for me was to switch to Thunderbird. Wish I'd done that years ago - a far better Mail app than osx Mail

  • by Yerman,

    Yerman Yerman Nov 4, 2013 4:47 AM in response to connollybob
    Level 1 (4 points)
    Mac OS X
    Nov 4, 2013 4:47 AM in response to connollybob

    For people having problems of the Trash folder filling up with copies of messages as you type them...

     

    I think this is because Drafts are being stored on Gmail and you are getting snapshots of your message as you type it.

     

    Try this...

     

    Go to Gmail > Settings > Labels

    Click the Labels tab

    Next to Drafts under System Labels click "Show if unread" and uncheck "Show in Imap"

    Save settings

     

    Go back into mail

    Preferences > Accounts > Select Account > Chose Mailbox Behaviors > uncheck "Store draft messages on the server"

  • by Tilliebird,

    Tilliebird Tilliebird Nov 5, 2013 11:26 AM in response to neilstaite
    Level 1 (0 points)
    Nov 5, 2013 11:26 AM in response to neilstaite

    I know there are a billion replies and I have not had time to go through all of them but the only thing that has worked for me so far is to delete the message, go to the trash folder, and move it from there to whatever folder you want to store it in. That is the only way that it hasn't popped back into my inbox. (I also tried the suggestion about hitting "rebuild" under the "Mailbox" heading - so far that has not fixed the problem for me...) I will amend my response if I find that someone else's suggestion works better.

  • by virtualAThome,

    virtualAThome virtualAThome Nov 5, 2013 2:23 PM in response to neilstaite
    Level 1 (0 points)
    Nov 5, 2013 2:23 PM in response to neilstaite

    I posted couple of days ago that everything works fine after a while, but unfortunately this is not true. I don't have a single mail in mail inbox, but when I open Mail.app I have 29 unread and 15 read messages. No matter how long the app was open, it doesn't synchronise with my gmail account.

  • by K Neely,

    K Neely K Neely Nov 5, 2013 9:37 PM in response to neilstaite
    Level 1 (0 points)
    Nov 5, 2013 9:37 PM in response to neilstaite

    I am having this problem too and I've spent a total of four hours on the phone with Apple Care. No solution, and no one was aware of the problem. I suggested it was a Mavericks issue but they didn't think so. I just emailed this thread to a senior advisor and hopefully this issue can get the attention it deserves.

     

    Like others, I've been filing my mail from my phone.

     

    I am having similar issues with my calendar. I cannot move or delete gmail calender items in ical. They pop right back up. Is anyone else having this issue?

  • by syberknight,

    syberknight syberknight Nov 5, 2013 10:13 PM in response to neilstaite
    Level 2 (193 points)
    Mac App Store
    Nov 5, 2013 10:13 PM in response to neilstaite

    Hi All,

    I just posted a lengthy post @ https://discussions.apple.com/thread/5530714

    hopefully it may be helpful in solving these issues.

    .peace.:.jason.

  • by Dean Suhr,

    Dean Suhr Dean Suhr Nov 6, 2013 8:39 AM in response to syberknight
    Level 1 (15 points)
    Nov 6, 2013 8:39 AM in response to syberknight

    I have several hundred folders across 4 gmail accounts and well over 500k messages.  I'm hopeful this works, and will watch for what others see as results.  But I don't have the patience or time to make these changes.  Maybe a quick prayer to the software gods that this problem will be fixed (or the transition automated) in a soon to be released Mail update.  For now I have ALL mail enabled and a week later things are still stop and start with regard to synchronization. Drag/move to a new folder and delete seem to work. Search always pulls up Archive as the message destination.

  • by uladz,

    uladz uladz Nov 6, 2013 9:00 AM in response to KiltedTim
    Level 1 (0 points)
    Nov 6, 2013 9:00 AM in response to KiltedTim

    KiltedTim wrote:

     

    As I already pointed out, Google's handling of IMAP is non-standard. No folders actually exist in gmail, only labels. They "translate" labels to folders, but it's not the same thing.

    Google's handling of folder is non-standard but it does not contradict to IMAP specification. Multiple labels are translated to a message been copied to multiple folders. But that's not the point, Apple Mail in 10.8 was working with Google's IMAP while 10.9 does not and Goolgle did not change anything on their side. So how can you blame Google for this issue, I don't really get it.

  • by KiltedTim,

    KiltedTim KiltedTim Nov 6, 2013 9:02 AM in response to uladz
    Level 9 (56,447 points)
    Mac OS X
    Nov 6, 2013 9:02 AM in response to uladz

    Yes. It does contradict the IMAP standard. Under Google's system, messages can appear to be present in more than one folder at the same time. This is based on the unique message ID embedded in the headers. If the All mail folder isn't visible to the IMAP client, the message can not be moved out of the Inbox, causing it to re-appear.

  • by barkofdelight,

    barkofdelight barkofdelight Nov 6, 2013 9:59 AM in response to uladz
    Level 1 (25 points)
    Nov 6, 2013 9:59 AM in response to uladz

    I think both companies are to blame, but keep in mind that they both were trying to make things better.

     

    GMail is non-standard, and no regular IMAP mail client works 100% correctly with it. (See other posts in this discussion where people try other solutions. Nothing works perfectly, not even the non-free mail clients.) But GMail's changes are pretty good ideas. (Why should folders be exclusive? That's leftover from using a filesystem as a database. And there's no need to duplicate emails on disk, just have the folders contain message IDs.)

     

    Apple Mail worked pretty well pre-Mavericks, but only if you had the settings just right. With the release of Mavericks, Apple tried to improve GMail compatibility, but apparently they didn't test well enough.

     

    My guess is that Apple will have to do a lot of work to fully support GMail, and this might mean significant changes to the Mail program. What they tried to do was a simple fix, and GMail is just too different for that. (I suspect there is a developer or two at Apple who is now saying "I told you so" over this.) For example, that label on the right of the message which says which folder a message is in (e.g., when viewing by thread) will now have to list all the folders that the message is in. This is GUI change!

     

    Anyway, the rumor sites say that Apple is beta-testing a fix to this problem and plans on distributing it soon. We'll keep our fingers crossed.

     

    Bark!

  • by s.patrix,

    s.patrix s.patrix Nov 7, 2013 3:37 PM in response to neilstaite
    Level 1 (0 points)
    Nov 7, 2013 3:37 PM in response to neilstaite

    There is a new update from Apple,

    Testing it right now.

     

    http://support.apple.com/kb/HT6030

  • by rsriram,

    rsriram rsriram Nov 7, 2013 3:41 PM in response to s.patrix
    Level 1 (0 points)
    Nov 7, 2013 3:41 PM in response to s.patrix

    I have installed the update. My gmail 'sent' and 'chats' folders in Apple Mail are still empty. Both folders have 'Show in IMAP' ticked in gmail. Not sure if this issue is supposed to be fixed with this fix. anyone else having same/similar issue?

  • by s.patrix,

    s.patrix s.patrix Nov 7, 2013 4:18 PM in response to rsriram
    Level 1 (0 points)
    Nov 7, 2013 4:18 PM in response to rsriram

    I can see the sent folder and it works properly. (personally I don't use the "chats" one).

     

    Smart mailboxes are working better, but are not yet 100% functional.

     

    Still having issues moving messages (inbox tag is not removed)

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