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Q: Mavericks Mail App and Gmail folders

I have installed Mavericks on my MBA.  Now in the mail app, when I drag messages from the inbox to a gmail folder, they leave the inbox.  But if I click off of the inbox and then click back on it - they reappear in the inbox. 

 

Anyone else having this problem?

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 22, 2013 8:20 PM

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Q: Mavericks Mail App and Gmail folders

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  • by Csound1,

    Csound1 Csound1 Apr 30, 2014 10:44 AM in response to ElPapa
    Level 9 (50,953 points)
    Desktops
    Apr 30, 2014 10:44 AM in response to ElPapa

    Yes thanks, I already knew that,

  • by barkofdelight,

    barkofdelight barkofdelight Apr 30, 2014 10:53 AM in response to Jon Baumgartner
    Level 1 (25 points)
    Apr 30, 2014 10:53 AM in response to Jon Baumgartner

    Yes, Jon, you are right, blaming Google is not helpful. But there is some accuracy in it. Many people on these discussions (myself included) love to get into the technical details even though they aren't helpful. To wit:

     

    Although GMail appears to work "just fine" in 10.8 and with other mail clients, there has always been a big problem with duplicated downloads. This is because a single mail can be in any number of folders ("tags" as Google calls them) in GMail. A naive IMAP implementation doesn't know about this, and so mail with multiple tags gets downloaded multiple times.

     

    Now, I understand, for most users this isn't a big deal and they'd absolutely never notice this. But a power user of GMail might get quite upset. When you're talking about gigs of mail and multiple tags, this can eat up your disk space in no time.

     

    A similar problem occurs with searching. A single matching email can show up a multiple times, once for each folder.


    Another problem had to do with "archiving" vs. "deleting" vs. "removing from all folders". (I myself spent hours with users new to GMail trying to get that to work right.)

     

    So, Apple tried to support GMail in a more sophisticated way so that these problems would be fixed. And they apparently blew it. But the point is that these bugs got introduced because GMail didn't follow the standard in the first place. Understood, this isn't helpful, but I hope it is interesting.

     

    One more thing, you say that suggesting people abandon their email provider is not a reasonable response. I don't know about "reasonable", but it might qualify as "practical". I'm not saying this in support of Apple—they've dragged their feet way too long on these bugs—but rather as an actual, practical (if unfortunate) solution to the problem.

     

    More precisely, the suggestion is to set up forwarding in your GMail account to some other IMAP service. People who send to your GMail address will still reach you. (With some ISPs, you can even set it up so that replies from you appear to be from your GMail account, so the new address isn't shown.) People react to this suggestion as if this is some sort of huge burden but I myself haven't found it to be difficult nor disruptive.

     

    [In theory, all you need is a standard IMAP machine to sit in between your machine and the GMail server. Could this be solved with an IMAP proxy? Hmmmm... a question for another day I suppose.]

     

    Bark.

  • by baughnconsulting,

    baughnconsulting baughnconsulting Apr 30, 2014 11:26 AM in response to neilstaite
    Level 1 (4 points)
    Apr 30, 2014 11:26 AM in response to neilstaite

    Since OS X 10.5, with a Gmail IMAP account in Mail, items with multiple labels got downloaded to the corresponding folders and took up hard drive space as you would expect. So, if you had 3GB of mail, 1GB of it was labeled twice, and you didn't have the "All Mail" folder syncing, your Gmail would take up 4GB of hard drive space. In my case this was true and it was also true of Mavericks. Adding the "All Mail" folder prior to Mavericks would increase the amount of space used to 7GB.

     

    Currently in Mavericks, if I do have the "All Mail" folder syncing in Mail, once all syncing is done the total space used by the Gmail account shrinks back down to 3GB. This is accomplished by some feat of programming in the new version of Mail.

     

    My Gmail account is working perfectly but I have heard of multiple issues with some Mavericks users and Gmail. The worst I've heard of is Mail somehow using up all available RAM until the Mac just locks up completely. Clean installs don't clear this up in some cases...even with a fresh Gmail account. One such case is on a brand-new iMac, so there's no OS downgrading possible.

     

    If I think about the possible reasons for the problems that one person has and another doesn't I come up with these:

     

    1. Something is wonky with the interaction of software and hardware on the troubled Macs. We know that two identical Mac models don't necessarily contain the same exact hardware type.
    2. Google doesn't have a consistent system across all email users...internet routing, software, or something isn't the same depending on where your account is parked.
  • by Matt Barkdull,

    Matt Barkdull Matt Barkdull Apr 30, 2014 11:49 AM in response to baughnconsulting
    Level 1 (10 points)
    Apr 30, 2014 11:49 AM in response to baughnconsulting

    Excellent answer.

     

    A little bit of my experience lately.   Like many people, I have work address and a personal address.   My primary personal address had been a local ISP's server for many years, but things changed and they didn't allow access to even IMAP or POP3 from outside of their network.   The only way to check my mail from their accounts was to use their horid web interface.

     

    So I decided to set up a GMail account and forward everything over to it.    I've used Mail.App and Thunderbird and even Outlook and a few others and all of them had the same issues with duplicate emails.  Every email I got, I'd get one in the inbox and then one in the GMAIL box.  Since they were copies and not just the same message tagged (like on the web interface), to remove the message, I would need to delete both.

     

    The advantages of gmail were:   Less spam, send and receive from anywhere, and iOS devices worked decently with it.

     

    I got tired of the multple copies, sometimes more than one extra due to it being tagged as "important" or something like that.   So, I went back to my local ISP, who had upgraded their system to allow SSL and authentcated send/receive via SMTP/IMAP, probably due to the number of Android and iOS phones they were now selling.

     

    What did I lose?   Spam filtering on gmail is much better than just about any ISP can have and if you think about it, #1 search engine in the world should have the best spam filtering.

     

    Unfortunately, my work converted everyone over to gmail, so I'm stuck with it for work.   Not just for the email aspect as I could easily get around that, but also for the google apps.

     

    A good plan would be to forward everything to your iCloud account and use that as your primary.   Then all your Apple products are guaranteed to play nice. 

  • by ElPapa,

    ElPapa ElPapa Apr 30, 2014 12:25 PM in response to Matt Barkdull
    Level 1 (22 points)
    Desktops
    Apr 30, 2014 12:25 PM in response to Matt Barkdull

    I've actually given thought to just yanking gmail and going to another IMAP provider but man.. that's a LOT of email to pull over..

  • by Csound1,

    Csound1 Csound1 Apr 30, 2014 12:29 PM in response to ElPapa
    Level 9 (50,953 points)
    Desktops
    Apr 30, 2014 12:29 PM in response to ElPapa

    I would suggest that to avoid failures you should create a local folder in Mail and copy the emails there, then you can send them to the new account in manageable bunches.

  • by Tralfaz76,

    Tralfaz76 Tralfaz76 Apr 30, 2014 12:38 PM in response to Doug Lerner2
    Level 1 (5 points)
    Apr 30, 2014 12:38 PM in response to Doug Lerner2

    my apple mail on imac wasn't recognizing messages that were flagged or marked as read from gmail.com or from my iphone. i did something that makes no sense but it worked for me...

     

    * deleted the gmail account from imac mail

    * added the account back mail/ add account/ google

     

    at this point it still didn't work for me so i thought i would keep everything as-is BUT try adding the account again but do so manually rather than having mail use all the presets, like this...

     

    * mail/ add account/ add other mail account/ then put in email & password and proceed

     

    for some reason it didn't actually add the duplicate account but it DID correct the existing gmail account. it now recognizes flags and mail marked as read from other devices.

  • by maplavi,

    maplavi maplavi Apr 30, 2014 9:25 PM in response to Tralfaz76
    Level 1 (4 points)
    Apr 30, 2014 9:25 PM in response to Tralfaz76

    I'm having the same problemin Mavericks Mail. This is really confusing. At this point I really don't know whether or not the All mail mailbox should be marked to show in IMAP in the Gmail labels settings. Any help would be highly appreciated.

  • by Barney-15E,

    Barney-15E Barney-15E Apr 30, 2014 11:53 PM in response to maplavi
    Level 9 (50,468 points)
    Mac OS X
    Apr 30, 2014 11:53 PM in response to maplavi

    I have All Mail disabled and I don't have any problems.

    I have pretty much followed the advice at the following link due to my desire to delete email that I deleted.

    http://jeffschuette.com/2012/03/07/setting-up-apple-mail-to-rock-and-roll-with-g mail/

    I originally followed his original guidance, but since removed the Path Prefix as it is handled fine, now.

  • by Barney-15E,

    Barney-15E Barney-15E Apr 30, 2014 11:58 PM in response to ElPapa
    Level 9 (50,468 points)
    Mac OS X
    Apr 30, 2014 11:58 PM in response to ElPapa

    Still interested in the differences for you between iOS and OS X Mail.

     

    For me, iPhone doesn't show IMAP folders, but iPad does.  OS X Mail works fine.

  • by maplavi,

    maplavi maplavi May 1, 2014 7:18 AM in response to Barney-15E
    Level 1 (4 points)
    May 1, 2014 7:18 AM in response to Barney-15E

    Thanks for your reply! You're using Mavericks Mail right?

  • by ElPapa,

    ElPapa ElPapa May 1, 2014 8:17 AM in response to Barney-15E
    Level 1 (22 points)
    Desktops
    May 1, 2014 8:17 AM in response to Barney-15E

    Barney-15E wrote:

     

    Still interested in the differences for you between iOS and OS X Mail.

     

    For me, iPhone doesn't show IMAP folders, but iPad does.  OS X Mail works fine.

     

    Initialy the column you mentioned above worked for me - using the Mail app that came with 10.8

     

    http://jeffschuette.com/2012/03/07/setting-up-apple-mail-to-rock-and-roll-with-g mail/

     

    But with 10.9 the basic problem was that after some indeterminate amount of time (roughly within about 2-6 days) Mac Mail would simply stop syncing with GMail.  No errors from the console application or logs either.  I even removed the accounts and erased mail and started from scratch. I found these articles from Tidbits:

     

    http://tidbits.com/article/14547

    http://tidbits.com/article/14219

    http://tidbits.com/article/14287

     

    Tried the things they've suggested - and even wiped out and re-created my GMail account support in Mavericks and in all cases mail worked and then perhaps 3 days to a week later would stop.

     

    Airmail is OK.  However it's slow.. on startup *really* slow.  The beta shows promise in terms of being faster but I'm not holding my breath for it to improve much.  When the next Mavericks release comes out I might try GMail integration one more time.  Until then I've opted to use Mail for all of my OTHER accounts and use MailPlane for GMail.  It's hardly a consistent experience.. but it's practical and livable for the time being.

  • by Barney-15E,

    Barney-15E Barney-15E May 1, 2014 12:09 PM in response to maplavi
    Level 9 (50,468 points)
    Mac OS X
    May 1, 2014 12:09 PM in response to maplavi

    Yes, I'm using Mavericks and Mail. Why would I post it works on a Mavericks forum if I wasn't?

  • by maplavi,

    maplavi maplavi May 1, 2014 12:13 PM in response to Barney-15E
    Level 1 (4 points)
    May 1, 2014 12:13 PM in response to Barney-15E

    Just wanted to make sure. I unchecked the Show in IMAP option for All Mail and running tests. So fsr it's working. Thanks for your help.

  • by Barney-15E,

    Barney-15E Barney-15E May 1, 2014 12:15 PM in response to ElPapa
    Level 9 (50,468 points)
    Mac OS X
    May 1, 2014 12:15 PM in response to ElPapa

    I don't understand why it would work for a few days, and then stop working correctly. Sounds like something is getting corrupted, but figuring that out is likely not simple.

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