Anyone else get locked out of their computer after turning on find my Mac?

Yes, I am having the same issue on my iMac.

I have contacted customer service several times, and the only options they give are to use a time capsule to boot your machine to a prior date (which I dont have) or to bring the computer into an apple store and have them unlock it.

This has to be some sort of glitch/bug with the OS install, and a pretty bad one considering it renders the computer useless. now I will have to make the 80mi trip to the nearest apple store to (HOPEFULLY) have my computer fixed.

Be sure to report your issue to the development team at apple.com/feedback hopefully they will address the problem soon.

Yes I have this to, I was setting it up and int just completely locked down my computer... Not sure how I can even restore it as everything I do requires a password or pass ode I don't have

From the OS X Mavericks forum:

akira44 wrote:

You might face the same problem as a friend of mine... A while back he wanted to try the new locking feature of iOS7 and tried to lock his computer. At the time the feature was not supported by mac OS and it did nothing. He forgot about it. Trying to install Mavericks made this request active... and bricked his macbook pro rétina as he could not remember the code he used 😟

This is indeed possible in my case. Later akira44 reported that their friend went to the apple store, and one of the techs recoded the firmware and it was good to go, so it looks like that may be the best option.

I have had the same problem and was wondering if any body has had this problem fixed??

I am so gutted it has erased everything and bricked itself if any body has any ideas I would be really greatfull

You will have to take it to an Apple Store or an authorised Apple Service Centre, together with proof of purchase.

I don't have the proof of purchase anymore I bought it 2 or 3 years ago :-(

I Am having exactly the same problem. After installing the Maverick update yesterday, the computer needed restarting. When it came back on it asked me to "enter your system lock PIN code to unlock this Mac" don't have a clue what there talking about. I've tried every password.

Called apple, their telling me to take it to an authorised apple shop to have it unlocked, free of charge apparently, however I am skeptical.

i brought my computer second hand from a computer shop. Don't know where the hand written receipt is.

am disappointed with Apple, they need to sort it out and stop upsetting customers.

I too have this problem after I downloaded mavericks. I spent 2 hours on the phone, then 3 hours in an apple store the following day only for a "genius" to tell me the computer was most likely stolen and now the person wants it back. Even though I've had the computer over a year, have the box, receipts, and accessories from the original owner. He couldn't even wipe the hard drive and reset it. Now I have a brick sitting on my desk and have to ask to use a friends computer for homework.

Just put Mavericks on my computer it restarted and now says Enter your system lock pin code to unlock this mac after talking to customer service ive been told i have to go to my local apple store ... Ive been the orignal owner of the computer ..however i am skeptical as well for i dont have the receipt either. If anyone has actulay gone to the apple store with this problom would like to know what your outcomes were as well.

I just had the issue fixed for me, apple don't see it as a widespread issue after talking with the but if you are under warranty you won't have to pay, I luckily had the receipt to show it was mine but if you don't have it you might have had the receipt emailed to you if you bought it at an apple store.

My iMac was out of warranty so I had to pay £72 to get it fixed, it involved them taking the hard drive out to get a key and then the service provider contacted apple to finally unlock it. I'm not 100% sure they had to remove the hard drive but they did at the authorised shop I got it sorted at! thankfully they don't need to erase the hard drives data.

As i said earlier, I brought my Mac second hand. I managed to find the reciept. Booked an appointment with apple store in Bromley and they corrected the problem free of charge and my Mac is out of warranty. However, I had to wait in the store for a couple hours for the computer to finalise the Maverick install. I just explained to them that the problem occurred after updated to Macerick and they were really helpful.

I'm having the same issue. Bought the 27" iMac second hand and it locked itself after I upgraded to Marverick yesterday. I didn't even turn on the "Find My Mac" feature. Called Apple and spoke to senior specialist. He advised to use "cmd+R" when starting the Mac to wipe the harddrive, but even that require the passcode. So the only option left is a trip to Apple store and ask their support to wipe the hardrive, which is the least preferred option because not all the files were backed up and I will be ended up losing some of the them 😟.

I believe this is a bug so hope to voice it here. Unfortunatley I don't think we will be compensated by Apple as the first bunch of victims 😟 .

When is this passcode originally created? when you buy a mac, when do you make the passcode? i dont remember ever doing this?

I've been in recent contact with Apple regarding this situation.

The representative for my case has been very helpful in explaining what he can, regarding the situation. Though, according to him, he does not have full access to the information from the engineers who have looked into the issue.

As best we understand, a lock sequence was initiated for my iMac in September of 2012, but did not take effect until "Find My Mac" was enabled after installing Mavericks.

Coincedently, iOS 6 was released in September of 2012...

I'd go so far as to speculate that devices registered in icloud under the iphone user's account may have been able to have a lock command initiated by the user, without the input of a passcode. I have yet to confirm this with apple, though.

Appledrop, Yes, this appears to be a bug, and likely there will be no compensation other then (hopefully) getting our computers back up and running sometime in the near future. I have an appt on wednesday to have my iMac fixed, so I will update with how that goes as soon as possible.

I have been told that for security purposes, the ONLY people authorized to do this are at the apple stores, so you MUST take your computer in to have it "fixed".

Complaining here wont bring much light on the subject unless a massive number of comsumers are ranting about it. your best bet is to email an apple representative, or submit a feedback form at http://www.apple.com/feedback/ as engineers do look at these.

I was just told my Apple in Australia that I have to put in another mother board because they can not unlock it without the original Pin Code. I have the receipt to show I am the original owner. Did anyone else get this response?