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screen sharing broken again after update to 3.7 without Mavericks upgrade

I did the standard updates tonight - which included a remote desktop update (to version 3.7 I think) - the ARDagent.app in the System -> LIbrary -> CoreServices -> Remote management folder.


After the update (I'm still running Mountain Lion) - screen sharing doesn't work with any of my other Macs in the house. It basically sits there and never connects - saying "connecting to...." - similiar to what it did a long time ago after the 3.6 updates from 3.5. Eventually it gives this error... "connection failed to ..." and "Please make sure that Screen Sharing (in the Sharing section of System Preferences) is enabled on the computer to which you are attempting to connect. Also make sure your network connection is working properly."


I have already tried to restore that folder from time machine to version 3.6.2, as well as restored the screensharing.app file to the older version, but to no avail. Have already rebooted all the machines, restarted my airport, network hubs, etc. Tried stopping and restarting sharing already as well. No go on any option. Was working just fine before the updates tonight.


Any one else have similar issues and know how to fix?


Thanks.

OS X Mountain Lion (10.8.5), Screen sharing not connecting

Posted on Oct 22, 2013 10:59 PM

Reply
106 replies

Nov 8, 2013 1:13 AM in response to kyu32

just looking at firewall ports used for ARD


http://support.apple.com/kb/TS1629



3283 TCP/UDP Net Assistant - net-assistant Apple Remote Desktop 2.0 or later (Reporting feature)
5900 TCP Virtual Network Computing (VNC)
(Unregistered Use)
- vnc-server Apple Remote Desktop 2.0 or later (Observe/Control feature)
Screen Sharing (Mac OS X 10.5 or later)
5988 TCP WBEM HTTP - wbem-http Apple Remote Desktop 2.x (seehttp://dmtf.org/standards/wbem)




With the firewall on I can telnet to 3283


for 5900 I just get trying


and for 5988 I get


connection refused

telnet: Unable to connect to remote host


So I wonder how we can open these ports manually?

Nov 16, 2013 3:07 PM in response to MightyDane

I had the same problem. I am running OSx 10.8.5 on all machines. Have not updated to mavericks yet. The simplest solution seems to be to diable screen sharing in preferences on the target machine, reboot it and then re-enable it on the target machine (click screen sharing under System Preferences\Sharing). Screen Sharing on my machine is Version 1.4 (471.5). The above is a simple work around and worked first time.

Nov 17, 2013 7:36 AM in response to wbraat

I have been having the same issues, after I updated remote services to 3.7, only way to mange remote Mac from Windows was by turning off Firewall. This had worked fine up to then.


Now that I have finally been able to update to Mavericks, it is all working fine again....but I would like to reboot and try again. Will post back here one way or another....

Nov 22, 2013 4:57 PM in response to macadmin78

I believe this behaviour been around for a very long time.


basically, if you set the Firewall and restart your Mac, the Firewall options list every system process involved rather than groups of services. the firewall also doesn't work properly. for example, file sharing can stop sharing.


the fix (for me) is to delete the Firewall preferences file, restart your Mac and turn the Firewall back on. then, never restart your Mac unless you need to. put it to Sleep instead.


the preference file is at:

/Library/Preferences/com.apple.alf.plist


you will need to authenticate to remove the file.


for convenience, I use the following AppleScript:

do shell script "sudo rm -f /Library/Preferences/com.apple.alf.plist" user name "gregory" password "golden syrup" with administrator privileges



I delete the pref file before *every* reboot and reactivate the Firewall after reboot.

Nov 22, 2013 5:01 PM in response to MightyDane

I believe this behaviour been around for a very long time.


basically, if you set the Firewall and restart your Mac, the Firewall options list every system process involved rather than groups of services. the firewall also doesn't work properly. for example, file sharing can stop sharing.


the fix (for me) is to delete the Firewall preferences file, restart your Mac and turn the Firewall back on. then, never restart your Mac unless you need to. put it to Sleep instead.


the preference file is at:

/Library/Preferences/com.apple.alf.plist


you will need to authenticate to remove the file.


for convenience, I use the following AppleScript:

<code>do shell script "sudo rm -f /Library/Preferences/com.apple.alf.plist" ¬

user name "my_admin_account" password "my_password" with administrator privileges</code>


I delete the pref file before *every* reboot, and re-configure the Firewall after the reboot.

Nov 23, 2013 7:03 AM in response to MightyDane

Hello. This works for me today to solve the problem about the error message "Please make sure that Screen Sharing (in the Sharing section of System Preferences) is enabled on the computer to which you are attempting to connect. Also make sure your network connection is working properly."


In the mac I want to control remotely:


  • Go to System Preferences
  • Sharing
  • Unselect File Sharing, Remote Login and Remote Management
  • Restart the computer
  • After restart, Select again the option in step 3.


Now I can access that computer from my Apple Remote Desktop.


Versions:


Apple Remote Desktop: 3.7

OS X: Mavericks.

screen sharing broken again after update to 3.7 without Mavericks upgrade

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