AppleDane
Level 1 (0 points)

Q: screen sharing broken again after update to 3.7 without Mavericks upgrade

I did the standard updates tonight - which included a remote desktop update (to version 3.7 I think) - the ARDagent.app in the System -> LIbrary -> CoreServices -> Remote management folder.

 

After the update (I'm still running Mountain Lion) - screen sharing doesn't work with any of my other Macs in the house.  It basically sits there and never connects - saying "connecting to...." - similiar to what it did a long time ago after the 3.6 updates from 3.5.  Eventually it gives this error... "connection failed to ..."  and "Please make sure that Screen Sharing (in the Sharing section of System Preferences) is enabled on the computer to which you are attempting to connect. Also make sure your network connection is working properly."

 

I have already tried to restore that folder from time machine to version 3.6.2, as well as restored the screensharing.app file to the older version, but to no avail.  Have already rebooted all the machines, restarted my airport, network hubs, etc.  Tried stopping and restarting sharing already as well.  No go on any option.  Was working just fine before the updates tonight.

 

Any one else have similar issues and know how to fix?

 

Thanks.

OS X Mountain Lion (10.8.5), Screen sharing not connecting

Posted on Nov 6, 2013 10:09 AM

by PeeDee768947385,Solvedanswer
PeeDee768947385 PeeDee768947385
Level 1 (14 points)
Mac OS X
A:

"Downgrading my client to 3.6.2 solved the issue."

 

Sorry dandeliondigitalI wasn't more explicit, but was following a range of suggestions earlier in this thread though I read so many on this problem I lost track. I'm running a headless mac mini server, OSX 10.8.5 on both the client iMac and the server.

 

First, I had to hook up a screen and keyboard to the mini. I then verified that it was the firewall bug discussed in this forum by screen sharing with the server firewall off. I then turned screen sharing off in preferences, and removed the "screenshared(?)" line entirely from the firewall using the minus button.

 

Then, on the server I moved the contents of the folder "/System/Library/CoreServices/RemoteManagement/" to the trash. I then searched up and downloaded the 3.6.2 version of this file: "RemoteDesktopClient.dmg". Running the install pkg inside that file reinstalled the earlier version.

 

Finally, I turned "Remote Management" on in the preferences pane (but I think "Screen Sharing" would do) and "Enable screen sharing" in the Server Settings pane.

 

Restarted the firewall in Preferences Security.

 

I probably restarted the server after each of these steps.

 

Still working for me today. Good luck.

Posted on Nov 2, 2013 3:53 PM

Close
AppleDane

Q: screen sharing broken again after update to 3.7 without Mavericks upgrade

  • All replies
  • Helpful answers

first Previous Page 5 of 8 last Next

  • by spinner2012,

    spinner2012 spinner2012 Nov 5, 2013 6:58 AM in response to Steve Maser
    Level 1 (0 points)
    Nov 5, 2013 6:58 AM in response to Steve Maser

    Steve, that worked!  I'm finally up-and-running -- thank you!

  • by kyu32,

    kyu32 kyu32 Nov 5, 2013 5:50 PM in response to kyu32
    Level 1 (0 points)
    Nov 5, 2013 5:50 PM in response to kyu32

    actually only worked until restart

  • by mviltan,

    mviltan mviltan Nov 8, 2013 1:13 AM in response to kyu32
    Level 1 (0 points)
    Nov 8, 2013 1:13 AM in response to kyu32

    just looking at firewall ports used for ARD

     

    http://support.apple.com/kb/TS1629

     

     

    3283TCP/UDPNet Assistant-net-assistantApple Remote Desktop 2.0 or later (Reporting feature)
    5900TCPVirtual Network Computing (VNC)
    (Unregistered Use)    		-vnc-serverApple Remote Desktop 2.0 or later (Observe/Control feature)
    Screen Sharing (Mac OS X 10.5 or later)
    5988TCPWBEM HTTP-wbem-httpApple Remote Desktop 2.x (seehttp://dmtf.org/standards/wbem)

     

     

     

    With the firewall on I can telnet to 3283

     

    for 5900 I just get trying

     

    and for 5988 I get

     

    connection refused

    telnet: Unable to connect to remote host

     

    So I wonder how we can open these ports manually?

  • by admdal,

    admdal admdal Nov 14, 2013 3:34 PM in response to Mad9000
    Level 1 (0 points)
    Nov 14, 2013 3:34 PM in response to Mad9000

    Thanks.

     

    This solved my problem.

  • by Robert J McInnes,

    Robert J McInnes Robert J McInnes Nov 15, 2013 1:01 AM in response to Mad9000
    Level 1 (18 points)
    Apple TV
    Nov 15, 2013 1:01 AM in response to Mad9000

    No, did not work for me...

    File Sharing works just fine, but Screen Sharing will not connect iMac to MacMini.

    Screen Shot 2013-11-15 at 16.57.21.png

    Screen Sharing and File Sharing both work MacMini to iMac.

  • by wbraat,

    wbraat wbraat Nov 16, 2013 3:07 PM in response to AppleDane
    Level 1 (0 points)
    Nov 16, 2013 3:07 PM in response to AppleDane

    I had the same problem.  I am running OSx 10.8.5 on all machines.  Have not updated to mavericks yet.   The simplest solution seems to be to diable screen sharing in preferences on the target machine, reboot it and then re-enable it on the target machine (click screen sharing under System Preferences\Sharing).    Screen Sharing on my machine is Version 1.4 (471.5).    The above is a simple work around and worked first time.

  • by Mandesk,

    Mandesk Mandesk Nov 17, 2013 7:36 AM in response to wbraat
    Level 1 (0 points)
    Nov 17, 2013 7:36 AM in response to wbraat

    I have been having the same issues, after I updated remote services to 3.7, only way to mange remote Mac from Windows was by turning off Firewall. This had worked fine up to then.

     

    Now that I have finally been able to update to Mavericks, it is all working fine again....but I would like to reboot and try again. Will post back here one way or another....

  • by Mandesk,

    Mandesk Mandesk Nov 17, 2013 7:37 AM in response to Mandesk
    Level 1 (0 points)
    Nov 17, 2013 7:37 AM in response to Mandesk

    Yes after a reboot the Connection from my Windows 8 Desktop via realVNC is still working, connecting to my Mid 2011 Mac Mini....

     

    Hope  this also works for you?

  • by mviltan,

    mviltan mviltan Nov 17, 2013 9:20 AM in response to Mandesk
    Level 1 (0 points)
    Nov 17, 2013 9:20 AM in response to Mandesk

    Yeah it works in mavericks till you so a software update.

     

    Apple have just seeded 10.9.1 to developers which fixes the issue.

     

    http://9to5mac.com/2013/11/04/apple-readies-ibooks-safari-remote-desktop-and-mai l-bug-fix-updates-for-mavericks/

  • by ravs78,

    ravs78 ravs78 Nov 17, 2013 10:44 AM in response to merced317
    Level 1 (8 points)
    iPhone
    Nov 17, 2013 10:44 AM in response to merced317

    Re,

     

    Thanks

    merced317

    Yes !!!!!

    I managed to turn firewall off, hence to connect ARD again !

  • by Ed Roberts,

    Ed Roberts Ed Roberts Nov 17, 2013 1:00 PM in response to nummernegen
    Level 1 (10 points)
    Nov 17, 2013 1:00 PM in response to nummernegen

    Same issue as everyone else and downgrading worked for me.

    Perfect guys, thanks.

  • by CPngN,

    CPngN CPngN Nov 19, 2013 2:45 PM in response to mviltan
    Level 1 (0 points)
    Mac OS X
    Nov 19, 2013 2:45 PM in response to mviltan

    Fantastic, but when are they going to patch Mountain Lion (which this thread is about, not Mavericks!)....?!

  • by mviltan,

    mviltan mviltan Nov 20, 2013 12:14 AM in response to CPngN
    Level 1 (0 points)
    Nov 20, 2013 12:14 AM in response to CPngN

    Some people in this thread mentioned 10.9 but u can always ignore my post and try peedee's fix?

  • by Gregory Rivers,

    Gregory Rivers Gregory Rivers Nov 22, 2013 4:57 PM in response to macadmin78
    Level 2 (450 points)
    Nov 22, 2013 4:57 PM in response to macadmin78

    I believe this behaviour been around for a very long time.

     

    basically, if you set the Firewall and restart your Mac, the Firewall options list every system process involved rather than groups of services. the firewall also doesn't work properly. for example, file sharing can stop sharing.

     

    the fix (for me) is to delete the Firewall preferences file, restart your Mac and turn the Firewall back on. then, never restart your Mac unless you need to. put it to Sleep instead.

     

    the preference file is at:

    /Library/Preferences/com.apple.alf.plist

     

    you will need to authenticate to remove the file.

     

    for convenience, I use the following AppleScript:

    do shell script "sudo rm -f /Library/Preferences/com.apple.alf.plist" user name "gregory" password "golden syrup" with administrator privileges

     

     

    I delete the pref file before *every* reboot and reactivate the Firewall after reboot.

  • by Gregory Rivers,

    Gregory Rivers Gregory Rivers Nov 22, 2013 5:01 PM in response to AppleDane
    Level 2 (450 points)
    Nov 22, 2013 5:01 PM in response to AppleDane

    I believe this behaviour been around for a very long time.

     

    basically, if you set the Firewall and restart your Mac, the Firewall options list every system process involved rather than groups of services. the firewall also doesn't work properly. for example, file sharing can stop sharing.

     

    the fix (for me) is to delete the Firewall preferences file, restart your Mac and turn the Firewall back on. then, never restart your Mac unless you need to. put it to Sleep instead.

     

    the preference file is at:

    /Library/Preferences/com.apple.alf.plist

     

    you will need to authenticate to remove the file.

     

    for convenience, I use the following AppleScript:

    <code>do shell script "sudo rm -f /Library/Preferences/com.apple.alf.plist" ¬

    user name "my_admin_account" password "my_password" with administrator privileges</code>

     

    I delete the pref file before *every* reboot, and re-configure the Firewall after the reboot.

first Previous Page 5 of 8 last Next