Andres Hidalgo

Q: Impossible to activate iMessage and Facetime in Mavericks

've just instaled Maverick upgrade and now iMessage and Facetime try to connect with my Apple ID but iMessage is not responding and Facetime finally returns a connection error.

 

I tried to find someone with the same issue, but I couldn't find any. I would appreciate any help.

 

Best regards,

 

Andres

Posted on Oct 23, 2013 3:56 AM

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Q: Impossible to activate iMessage and Facetime in Mavericks

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  • by BobBalfe,

    BobBalfe BobBalfe Nov 26, 2013 6:14 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Nov 26, 2013 6:14 AM in response to Andres Hidalgo

    So i went into the Keychain Access and I removed all of my certificates and this worked for me. I tried almost every other thing and nothing worked. Now, I have to re-enter most of my passwords but at least iMessage on my Mac is working again.

  • by Paulo Carrasco,

    Paulo Carrasco Paulo Carrasco Nov 26, 2013 6:33 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Nov 26, 2013 6:33 AM in response to Andres Hidalgo

    Solved it with a clean install. Don't do a full Time Machine restore. Install and recover only data and clean install all your apps.

  • by mack76,

    mack76 mack76 Nov 26, 2013 7:36 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Nov 26, 2013 7:36 AM in response to Andres Hidalgo

    I had exactly the same problem but i followed the resolution of changing back to my ho,e time zone, as im not there at this moment, and once I did both iMessanger and FaceTime worked straight away. So for me the working solution was to un tick automatic time zone and keep on Home Time not destination time. Hope this makes sense and helps..

  • by Artem U.,

    Artem U. Artem U. Dec 5, 2013 5:59 PM in response to Andres Hidalgo
    Level 1 (4 points)
    Mac OS X
    Dec 5, 2013 5:59 PM in response to Andres Hidalgo

    Resetting Keychain & reboot solved that issue for me.

    For those who missed that link:

    http://support.apple.com/kb/ts1544

  • by offdwall,

    offdwall offdwall Dec 9, 2013 6:27 PM in response to VisualPro
    Level 1 (0 points)
    Dec 9, 2013 6:27 PM in response to VisualPro

    VisualPro wrote:

     

    Here is the fix that worked for me.  Use at your owe risk.  I do not recommend you do this unless you are somewhat tech savvy....  Otherwise, go to the apple store and get a tech to get the serial number back into the bios of the mac.

     

    You need to find your serial number on the bottom of your mac or if older mbp remove battery and it is inside the battery housing.

     

    Use this program to write the serial number to the board.

     

    http://rogersm.net/icloud-problems-mountain-lion-serial-number

     

    FYI you don't need to use a CD you can use a USB and on bootup hold the option key down and you can boot from the USB stick.

     

     

     

    THANK YOU!

     

    This was exactly what was wrong with my 15-inch, Mid 2010 MBP. Shortly after I purchased this laptop new, the motherboard had to be replaced. After that, I never could see the SN via software. Afer upgrading to Mavericks, iMessage would no longer work in Messages.

     

    I downloaded the SN tool, burned it to a USB sitck, booted from that and set the SN to the real SN on the bottom of the laptop.

     

    iMessage works again! and System Profiler reports the correct SN.

  • by frazerja,

    frazerja frazerja Dec 27, 2013 10:43 AM in response to chattphotos
    Level 1 (0 points)
    Dec 27, 2013 10:43 AM in response to chattphotos

    this worked!! thank you!

  • by T Bone68,

    T Bone68 T Bone68 Dec 29, 2013 10:26 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Dec 29, 2013 10:26 AM in response to Ralph Johns (UK)

    Thanks Ralph!! 

    This fixed it! 

    I had same issue with iMessage and Facetime BUT this was brand new imac out of box with Mavericks and just seemed to be associated with only 1 of the user profiles that was installed on the new imac.  It was definitely a profile issue for me. I was experiencing the same issues as in this chain but it was not an upgraded imac; had the correct serial# displayed (better have been since it was brand new out of the box); and correct timezone was setup during initial setup/power up. It was obvioulsy not a network or system wide issue since these apps would work fine with another profile/user that was setup on same machine.

     

    Thanks again!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Dec 29, 2013 10:35 AM in response to T Bone68
    Level 9 (73,217 points)
    Applications
    Dec 29, 2013 10:35 AM in response to T Bone68

    You are welcome.

     

    christmas.gif

     

     

    3Sigcopy2.png
    6:35 pm      Sunday; December 29, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Tahuilán,

    Tahuilán Tahuilán Dec 31, 2013 5:30 PM in response to pundennis
    Level 1 (0 points)
    Dec 31, 2013 5:30 PM in response to pundennis

    Hi guys,  pundennis : I changed timezone on System Preferences and I also changed  date and hour  set up automatically and it worked! I could sing in iMeesage and Facetime.

  • by 1Levite,

    1Levite 1Levite Jan 3, 2014 12:41 PM in response to Andres Hidalgo
    Level 1 (0 points)
    Jan 3, 2014 12:41 PM in response to Andres Hidalgo

    After reading much of this thread and cringing at the thought of a Mavericks re-install, the Solution for me was time AND timezone.

     

    MBA running Mavericks, would not recognize/accept AppleID in iMessage

     

    As suggested by others, went to Settings, Date & Time

     

    Saw that timezone AND the time was not correct, so changed both to Auto.  I don't know if it made a difference, but in the Clock tab, I also unchecked/reckecked AM/PM to try to force an update.

     

    I returned to iMessage and all works.  Thanks to all who provided solutions!

  • by Tahuilán,

    Tahuilán Tahuilán Jan 3, 2014 8:10 PM in response to 1Levite
    Level 1 (0 points)
    Jan 3, 2014 8:10 PM in response to 1Levite

    I forgot to add in my last post: sign out of (iMessage/Facetime) of all your devices, like others pc/macbook, iPod, iPad, iPhone, etc... Finally I could use iMessage and Facetime doing all fo these things.

     

     

    Try it too.

  • by cyclops1,

    cyclops1 cyclops1 Jan 6, 2014 11:00 AM in response to Tahuilán
    Level 1 (0 points)
    Jan 6, 2014 11:00 AM in response to Tahuilán

    worked for me too!

  • by AmoebaMan23,

    AmoebaMan23 AmoebaMan23 Jan 8, 2014 9:46 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Jan 8, 2014 9:46 AM in response to Andres Hidalgo

    Same problem with MacBook Air.  The Keychain reset fixed it.

  • by Produxin,

    Produxin Produxin Mar 2, 2014 8:49 AM in response to steveSuro
    Level 1 (0 points)
    Mar 2, 2014 8:49 AM in response to steveSuro

    finally i solved my problem in your way!!! deleted all the stuffs related to apple in keychain....

     

    i've done all the other solutions and they just didn't work. so glad imess and ft are back!!!

  • by sumakpacha,

    sumakpacha sumakpacha May 6, 2014 1:22 PM in response to Photobyjonson
    Level 1 (4 points)
    May 6, 2014 1:22 PM in response to Photobyjonson

    Fixing my time zone solved the problem for me!

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