Andres Hidalgo

Q: Impossible to activate iMessage and Facetime in Mavericks

've just instaled Maverick upgrade and now iMessage and Facetime try to connect with my Apple ID but iMessage is not responding and Facetime finally returns a connection error.

 

I tried to find someone with the same issue, but I couldn't find any. I would appreciate any help.

 

Best regards,

 

Andres

Posted on Oct 23, 2013 3:56 AM

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Q: Impossible to activate iMessage and Facetime in Mavericks

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  • by VisualPro,

    VisualPro VisualPro Oct 24, 2013 7:28 PM in response to Andres Hidalgo
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    Oct 24, 2013 7:28 PM in response to Andres Hidalgo

    iMessage system.log looks like this when trying to connect:

     

    10-24-2013 8:26:24.466 PM icbaccountsd[648]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

    10-24-2013 8:26:24.545 PM icbaccountsd[648]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

    10-24-2013 8:26:24.614 PM icbaccountsd[648]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

    10-24-2013 8:26:36.750 PM icbaccountsd[648]: __17-[ICBServer sync]_block_invoke: Client triggered, however either the checkbox is disabled or there are not enough peers, exiting...

    10-24-2013 8:26:54.591 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

    10-24-2013 8:26:54.704 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

    10-24-2013 8:26:54.765 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

    10-24-2013 8:26:54.825 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

    10-24-2013 8:26:54.883 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

    10-24-2013 8:27:05.315 PM com.apple.SecurityServer[14]: Killing auth hosts

    10-24-2013 8:27:05.317 PM com.apple.SecurityServer[14]: Session 100029 destroyed

    10-24-2013 8:27:05.327 PM com.apple.SecurityServer[14]: Session 100032 created

    10-24-2013 8:27:07.027 PM icbaccountsd[651]: __17-[ICBServer sync]_block_invoke: Client triggered, however either the checkbox is disabled or there are not enough peers, exiting...

  • by jonnott,

    jonnott jonnott Oct 25, 2013 5:00 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 25, 2013 5:00 AM in response to Andres Hidalgo

    +1 same problem..

  • by mr_ngiau,

    mr_ngiau mr_ngiau Oct 25, 2013 7:11 AM in response to VisualPro
    Level 1 (0 points)
    Oct 25, 2013 7:11 AM in response to VisualPro

    I've tried all that u did, plus a clean installation..... Still no luck

  • by VisualPro,

    VisualPro VisualPro Oct 25, 2013 7:24 AM in response to mr_ngiau
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    Oct 25, 2013 7:24 AM in response to mr_ngiau

    Thanks... Maybe I'll hold off on the clean install then.  Problem seems to be bigger.  Does your system.log have similar errors when trying to log on?

  • by Albert_Einstein,

    Albert_Einstein Albert_Einstein Oct 25, 2013 7:39 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 25, 2013 7:39 AM in response to Andres Hidalgo

    Did two clean installs, no help. An other old iCloud log in works just fine. But my regular login doesn't. On my Macbook Air no prob. It seems that my iMac (late 2010) doesn't accept my iMessage setup for my regular iCloud login. My Mac accepts my wifes' login with no problem. It seems to be login dependend!! Wake up Apple, this is serious, really!

     

    Message was edited by: Albert_Einstein

  • by pundennis,

    pundennis pundennis Oct 25, 2013 8:05 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 25, 2013 8:05 AM in response to Andres Hidalgo

    Can anyone with same problem help to check whether missing the Serial key in "About this Mac"?

  • by BroadnPattison,

    BroadnPattison BroadnPattison Oct 25, 2013 8:05 AM in response to Andres Hidalgo
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    Oct 25, 2013 8:05 AM in response to Andres Hidalgo

    Same Issues....

  • by VisualPro,

    VisualPro VisualPro Oct 25, 2013 8:17 AM in response to pundennis
    Level 1 (0 points)
    Oct 25, 2013 8:17 AM in response to pundennis

    Yes my mac has the serial key missing because I had the motherboard changed 2 years ago.

  • by BroadnPattison,

    BroadnPattison BroadnPattison Oct 25, 2013 8:42 AM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 25, 2013 8:42 AM in response to Andres Hidalgo

    I found a solution, but only to half the problem. Im using an early 2009 MP. I dont need imessage necessarily on this MP, but i do use ichat. If you choose to 'skip' the imessage/icloud login it will open your ichat and log in. I guess we'll just need to wait for Apple to send out an update to access iMessage...

  • by VisualPro,

    VisualPro VisualPro Oct 25, 2013 8:54 AM in response to BroadnPattison
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    Oct 25, 2013 8:54 AM in response to BroadnPattison

    Yes... ichat, yahoo, aol services work.. this is a problem with your apple id not connecting with iMessage (icloud account).

  • by pundennis,

    pundennis pundennis Oct 25, 2013 10:13 AM in response to VisualPro
    Level 1 (0 points)
    Oct 25, 2013 10:13 AM in response to VisualPro

    My Mac serial Key is missing, Now asking Apple to flash it back, but need to wait, and i wil update u.
    because from some post in 10.8, someone mentioned that, cant login due to missing serial.

  • by VisualPro,

    VisualPro VisualPro Oct 25, 2013 12:06 PM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 25, 2013 12:06 PM in response to Andres Hidalgo

    Hello All,

     

    I did post a solution to this... however it appears Apple has taken it down.

    With that said... My problem was definately to do with the missing serial number due to the fact that I had my mother board replaced 2 years ago by Apple.  They never wrote the serial number back to the board. 

     

    Anyway,  There is software on the internet that will allow you to write the serial number back to the motherboard.... I am guessing the url of the program I used is why my post was removed.  Like I said in my original posting of the fix.... You should not do this if you don't know what you are doing... take your Mac into the Apple Store and have an Apple technician fix this for you.  Once it is done your iMessage and Facetime will work as mine does now.

     

    What pointed me in the correct direction is looking at the system.log file when you go to sign in to either of these to applications... they were basically saying your certificate is wrong, peer computer unknown and help from Apple online support helping me go through some of the things I didn't try to point me in the right direction.

     

    Hope this helps.

  • by Andres Hidalgo,

    Andres Hidalgo Andres Hidalgo Oct 25, 2013 12:27 PM in response to VisualPro
    Level 1 (0 points)
    Oct 25, 2013 12:27 PM in response to VisualPro

    Certainly my motherboard was replaced on 2008, and serial number is not available, really there is a thought surrounding me that is that you never will found an Apple engineer when you really need them, so the only solution seems to be to take my old iMac to the closes Apple store ... clearly a nuisance

  • by Paulo Carrasco,

    Paulo Carrasco Paulo Carrasco Oct 25, 2013 2:00 PM in response to VisualPro
    Level 1 (0 points)
    Oct 25, 2013 2:00 PM in response to VisualPro

    My problem is very similar, getting:

     

    25/10/13 21:56:12,674 apsd[66]: Failed to evaluate trust: No error. (0), result=5; retrying with revocation checking optional

    25/10/13 21:56:12,681 apsd[66]: failed to evaluate trust: No error. (0), result=5; retrying with system roots

    25/10/13 21:56:12,685 apsd[66]: Root certificate is not explicitly trusted

    25/10/13 21:56:12,686 apsd[66]: Untrusted peer, closing connection immediately

     

    And my Serial Number is intact.

  • by Albert_Einstein,

    Albert_Einstein Albert_Einstein Oct 25, 2013 2:00 PM in response to Andres Hidalgo
    Level 1 (0 points)
    Oct 25, 2013 2:00 PM in response to Andres Hidalgo

    I have one solution. Reinstalling on a seperate small disk and test FIRST the iMessage and Facetime: it worked.

    Then I erased the internal drive, reinstalled Mavericks agaion (Third time) and tested the iMessage FIRST! Worked. Now I reinstall alll the rest? Let's hope that not another new problem comes up. But this was finally my solution!!

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