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Impossible to activate iMessage and Facetime in Mavericks

've just instaled Maverick upgrade and now iMessage and Facetime try to connect with my Apple ID but iMessage is not responding and Facetime finally returns a connection error.


I tried to find someone with the same issue, but I couldn't find any. I would appreciate any help.


Best regards,


Andres

Posted on Oct 23, 2013 3:56 AM

Reply
144 replies

Oct 24, 2013 7:20 PM in response to Andres Hidalgo

Updated to Mavericks as well from Mountain Lion....


I have spent most of this afternoon working on the signin issue with facetime and iMessage with Apple support. We have tried many of the recommendations like reset NVPRAM, making sure your time zone / time is correct on mac, create new user, removing NetworkInterfaces.plist, removing iCloud account and turning it on again, safemode, reinstall Mavericks over top again, changing apple ID password, deleting key chain enteries, etc.... the list goes on. Nothing has helped. FYI my account works fine on my other macs, just not my MBP. Weird.


I would be interested if anyone can look at their system.log and get a snippet of the log when you try to log in. Mine looks like this:


10-24-2013 8:09:47.232 PM FaceTime[587]: Retrieving server bag 1, 0x600000014990, 0, 0

10-24-2013 8:09:51.917 PM com.apple.SecurityServer[14]: Session 100029 created

10-24-2013 8:09:51.980 PM apsd[108]: Certificate doesn't match host

10-24-2013 8:09:51.980 PM apsd[108]: Stored identifier doesn't match host

10-24-2013 8:09:51.981 PM apsd[108]: Stored identifier doesn't match host

10-24-2013 8:09:51.981 PM apsd[108]: Certificate doesn't match host

10-24-2013 8:09:51.987 PM apsd[108]: Certificate doesn't match host

10-24-2013 8:09:54.740 PM FaceTime[587]: Retrieving server bag 1, 0x600000014990, 1, 0

10-24-2013 8:10:51.978 PM apsd[108]: Certificate doesn't match host

10-24-2013 8:10:51.978 PM apsd[108]: Stored identifier doesn't match host

10-24-2013 8:10:51.978 PM apsd[108]: Stored identifier doesn't match host

10-24-2013 8:10:51.978 PM apsd[108]: Certificate doesn't match host

10-24-2013 8:10:51.980 PM apsd[108]: Certificate doesn't match host

10-24-2013 8:10:51.982 PM apsd[108]: Certificate doesn't match host

10-24-2013 8:10:52.035 PM identityservicesd[454]: [Warning] Tried to disable an account we don't know about, ignoring...


My next step is to backup my data and do a clean install.... I am hoping there is a fix before I pull the pin and do this.

Oct 24, 2013 7:28 PM in response to Andres Hidalgo

iMessage system.log looks like this when trying to connect:


10-24-2013 8:26:24.466 PM icbaccountsd[648]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

10-24-2013 8:26:24.545 PM icbaccountsd[648]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

10-24-2013 8:26:24.614 PM icbaccountsd[648]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

10-24-2013 8:26:36.750 PM icbaccountsd[648]: __17-[ICBServer sync]_block_invoke: Client triggered, however either the checkbox is disabled or there are not enough peers, exiting...

10-24-2013 8:26:54.591 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

10-24-2013 8:26:54.704 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

10-24-2013 8:26:54.765 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

10-24-2013 8:26:54.825 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

10-24-2013 8:26:54.883 PM icbaccountsd[651]: icbaccountsd removing 8274b895594f3fdbad3fe4d8243365bbdb27dd from device list

10-24-2013 8:27:05.315 PM com.apple.SecurityServer[14]: Killing auth hosts

10-24-2013 8:27:05.317 PM com.apple.SecurityServer[14]: Session 100029 destroyed

10-24-2013 8:27:05.327 PM com.apple.SecurityServer[14]: Session 100032 created

10-24-2013 8:27:07.027 PM icbaccountsd[651]: __17-[ICBServer sync]_block_invoke: Client triggered, however either the checkbox is disabled or there are not enough peers, exiting...

Impossible to activate iMessage and Facetime in Mavericks

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