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All replies
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Helpful answers
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Aug 27, 2014 8:09 AM in response to Jerry Palmroosby caspar35,You work for a 'large international concern' that hands out expensive consumer items to people when you have no knowledge of their address, email or any other contacts AND you do not ask your IT Department's advice on securing these items?
Can I come and work for you, please, I need a new car?
Another opportunity for the Nigerian Prince, I feel.
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Aug 27, 2014 8:16 AM in response to Jerry Palmroosby robdrage,If you in fact are in IT for a large International Concern, then you would know that large Companies have access to the Business resources of Apple and that there are other mechanisms in place for how businesses deal with Apple Devices.
Try contacting your IT department members that are in control of the Apple devices and have them contact Apple for resolution of your issue.
Apple will not do it for you but only for the appropriate designated parties.
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Aug 27, 2014 8:41 AM in response to Hotshotssnipeby Briansyddall,Get your money back if you got from a shop or Ebay
you cannot use this ipad with out Apple id
maybe lost/ stolen.
bsydd uk
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Aug 27, 2014 8:44 AM in response to caspar35by Klaidas 175,In my case bought an ipad with the box brand new same serial was working perfectly afer a while that ipad was blocked so i believe that people are very happy to get ipads with insurance they sell it and claim for another one. And now i am a thief as i said in one of my posts that it was blocked when it was already my property. g
Is this ipad reported stolen ? Have no clue and if its not reported stolen so there should be no problem for apple to give me access to my ipad and if its not reported stolen it is legaly mine in any case even if i found stole bought there should be no difference and i will go till the end
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Aug 27, 2014 8:52 AM in response to Klaidas 175by wegras,Well it isn't going to happen so next time buy from a genuine source where you are not going to get ripped off
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Aug 27, 2014 8:55 AM in response to Klaidas 175by gail from maine,Not sure what you are describing. If you purchased the device and it was a sealed, new device, then it wouldn't get blocked out of the blue. A used i-Device that the previous owner is still linked to via Find My iPhone will only "block" you when you attempt to restore it, at which point the iOS 7 software will show you the Activation Lock message.
As far as it being "reported stolen", there is no way to enforce this concept. And it is not Apple's job to be policing devices to determine if they are stolen or not.
It's quite simple. If you purchase a used device, follow the instructions that Apple provides to ascertain whether the device has been properly staged for resale. If it has not, and a previous owner has not dis-engaged their Find My iPhone from the device, then the lock will be in place, and only that previous owner will be able to cause it to be removed. With stolen devices, they can pass through many hands before they land with an end purchaser. So, you have no idea whether or not you have purchased a stolen device. Just make sure that any time you purchase a used i-Device, you follow the instructions below:
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
- Turn the device on and slide to unlock.
- If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
- Begin the device setup process.
- After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.
Cheers,
GB
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Aug 27, 2014 8:58 AM in response to wegrasby Klaidas 175,So that means if there is no apple id on that phone i can say that ipad is mine till i put that id in?uu
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Aug 27, 2014 9:02 AM in response to Klaidas 175by Csound1,You can do whatever you want, it won't affect the reality.
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Aug 27, 2014 9:08 AM in response to gail from maineby Klaidas 175,So if that ipad was never reported stolen how can it be blocked in apple servers ? I can not use the device that i purshased? It did not say before i tried to reset the ipad? So apple can easly do what ever they want remotely? As an apple user i should be able to use the device. How can u use my recourses to block my device
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Aug 27, 2014 9:11 AM in response to Klaidas 175by Philly_Phan,Klaidas 175 wrote:
So if that ipad was never reported stolen how can it be blocked in apple servers ? I can not use the device that i purshased? It did not say before i tried to reset the ipad? So apple can easly do what ever they want remotely? As an apple user i should be able to use the device. How can u use my recourses to block my device
If, as you stated previously, you purchased the iPad brand new, your best recourse is the seller. Take it back.
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Aug 27, 2014 9:18 AM in response to Klaidas 175by Csound1,Klaidas 175 wrote:
So if that ipad was never reported stolen how can it be blocked in apple servers ? I can not use the device that i purshased? It did not say before i tried to reset the ipad? So apple can easly do what ever they want remotely?
Apple did not lock the iPad, the previous user/owner did. Your beef is with him/her. If you purchased it without bothering to check whether you can use it who exactly is responsible for that decision if not you?
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Aug 27, 2014 9:22 AM in response to Klaidas 175by gail from maine,Klaidas 175 wrote:
So if that ipad was never reported stolen how can it be blocked in apple servers ?
It is blocked by the Activation Servers because the device is still linked to a previous owner via the Find My iPhone app.
Klaidas 175 wrote:
I can not use the device that i purshased? It did not say before i tried to reset the ipad?
Correct. And correct as the instructions I provided above have indicated. Until someone attempts to restore the device, the Activation Lock will not be evident.
Klaidas 175 wrote:
So apple can easly do what ever they want remotely? As an apple user i should be able to use the device. How can u use my recourses to block my device
Apple isn't doing "whatever they want" - Apple isn't doing anything except enforcing the Activation Lock that was enabled by the previous owner. The previous owner linked the device to their Apple ID via Find My iPhone, and did not unlink it. Whether that was done involuntarily (i.e., the device was stolen), or because the previous owner failed to remove the device from their Find My iPhone account is unknown. Again, I have provided you with instructions to protect yourself in the future when purchasing second-hand devices. I am not clear as to whether you felt that you had purchased this as a new device, but as Philly_Phan has stated, if you were told it was new, return it to the seller. For that matter, regardless of what you were told, you should return it to the seller.
Here is an article on Activation Lock and how it works:
Here is an article on how to remove the previous owner from the device (it requires the previous owner to participate):
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
That's how it works.
Cheers,
GB
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Aug 27, 2014 10:40 AM in response to robdrageby Jerry Palmroos,Robdrage:
You're right - and thanks for being un-snarky. However, going up the finance "food-chain" to locate who negotiates our contract with Apple is going to take time, and will require many layers of management involvement to get Apple to relent. All for one single freakin' phone.
I definitely see both sides of the issue, but unless the original owner has requested the phone to be bricked, this is completely unneccesary. Assuming every single used phone (with a new user who doesn't have the original password) has been stolen is logically incorrect and pathetic. iOS allows remote bricking for cases of theft - that should be the only reason a phone should be rendered worthless.Truly truly, the individual(s) who thought up this scheme at Apple should be ashamed of themselves.
We can all agree on this: The "Attack the person with the issue" trolls are just as useless as this "feature". -
Aug 27, 2014 10:45 AM in response to Jerry Palmroosby Csound1,The Activation Lock (AKA Kill Switch) has already been passed into law, Samsung and all other major manufacturers have announced support for it (and some product is already shipping). Apple were just the first (as usual).
Get used to checking whether the phone you buy is unlocked. Welcome to the future.
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Aug 27, 2014 10:59 AM in response to Jerry Palmroosby pete deville,You clearly don't understand the security model required to successfully deter thefts. The "unless the original owner requested it to be bricked" is a worse than useless starting point. Folks like you shouldn't be required to understand all this stuff but what you should have is a competent IT department that you can walk into - throw them your issued phone, and nicely request a replacement ASAP. This should take all of 10 minutes. Your problem lies with YOUR company and not with Apple.