Q: How can I bypass the previous owners password on my iPad?

nathanfromearth wrote:

 

my dad forgot EVERYTHING

he forgot what his email is

In all this time you never sent an email to your Dad

Tsk Tsk

nathanfromearth wrote:

 

my dad forgot EVERYTHING

 

I m stuck

Well, here are some Apple Support documents that might help. If nothing does, then go to Apple Support.

Apple ID Support

http://www.apple.com/support/appleid/

Apple ID: Changing your Password

http://support.apple.com/kb/ht5624

Find Your Apple ID

https://iforgot.apple.com/appleid

Reset Your Apple ID Password

https://iforgot.apple.com/password/verify/appleid

only to his icloud account but not to the one that was connected to icloud

nathanfromearth wrote:

 

only to his icloud account but not to the one that was connected to icloud

That's the same thing!

nathanfromearth wrote:

 

only to his icloud account but not to the one that was connected to icloud

If it is an iCloud account it is connected to iCloud. You're pretty hard to understand, is there a piece missing from this tale?

I got the icloud email but not the yahoo email that was connect to that icloud email.

If it is an iCloud account it is connected to iCloud. You're pretty hard to understand, is there a piece missing from this tale?

Hope this is the piece missing from this tale

icloud is LOCKED

this is what we see.. Now which email did apple send it to.

nobody remembers.

We do not know which email my dad icloud is attached to

Then contact Apple Support to get the Security Questions reset so you can answer them and change the password. The email was sent to the Rescue email address, but if you don't remember what address that is, then you need to contact Apple Support directly:

ACCOUNT SECURITY CONTACT NUMBERS

Cheers,

GB

I have this exact issue that I am trying to fix for my Uncle.

My uncle is 72 and has cancer. While he was in hospital last week with pneumonia he tried to set up his new iPad... not a good idea given the drugs he was on!

So he has set it up with an Apple ID that he now can't remember. He got confused and instead of entering his long-standing Apple ID he created a new one and now can't remember the password, the recovery email he setup is non-existant (he typed me.net instead of me.com) and I can't get to the security questions because his D.O.B. is not recognised.

So this is a genuine error from an old ill man, and there is no way around it as far as I can see. I've tried placing the iPad into DFU mode and restoring it, but as others have said as soon as it contacts Apple it locks itself to the incorrect Apple ID. I can't contact the previous owner because there isn't one - the mistake was made by my Uncle and the iPad is brand new, bought directly from Apple.

I think my last resort is to just return the iPad under the 14 day no quibble return policy and then buy a replacement, but this is definitely a major issue. What if you have purchased an iPad/iPhone from a family who are selling the possessions of a deceased relative? It seems very strange that there is absolutely no way whatsoever to get this issue resolved by phoning Apple or some other tool/utility. To say "you need to contact the previous owner" is not only useless in my situation, but also a major PITA for anyone who has bought a device from a person who doesn't understand that you have to sign out of Find my iPhone completely before selling it.

Any help or advice appreciated, ideally I would like to get this fixed ASAP.

Regards,

Jamie

Hi Jamie the best option is to take ipad to Apple Store with proof of purchase And if you can write a note then get your uncle to sign it Also take proof of his address. Ring Apple Store to make an Appointment before you go. When ipad is Reset make a note of Apple ID & Password you keep it safe for him. Cheers Brian

They won't reset it for you, only for the original owner (with proof of purchase)

So take it back for replacement. Set it up for your uncle and keep a record of the ID/Password used.

Hi Brian,

Thanks for your reply. I might just do this as I would be curious to see if they are actually able to disassociate the iPad from the phantom Apple ID. From all the literature I have read, Apple are basically saying there is no way to do it apart from contacting the old Apple ID user logging in and removing the device from their account.

Since the "old" Apple ID in this case belongs to nobody, I'd be interested to know if it is technically possible to do this... that will then prove that there is another way, just Apple don't allow it.

I think the lock is a good idea, but there are genuine cases where some intervention from Apple is needed (my case being a perfect example), so there has to be a way!

I'll let you know what happens either way.

Regards,

Jamie

Jamie Kelly wrote:

 

I think my last resort is to just return the iPad under the 14 day no quibble return policy and then buy a replacement...

I'd do that in a heartbeat.

Jamie Kelly wrote:

 

What if you have purchased an iPad/iPhone from a family who are selling the possessions of a deceased relative? It seems very strange that there is absolutely no way whatsoever to get this issue resolved by phoning Apple or some other tool/utility. To say "you need to contact the previous owner" is not only useless in my situation, but also a major PITA for anyone who has bought a device from a person who doesn't understand that you have to sign out of Find my iPhone completely before selling it.

There's no question that it's a real PITA in some circumstances but the solution is to weaken what is undeniably an excellent security system.  I wish that there was some mechanism that would enable me to make my car useless to a thief.

Unfortunately if you search this site a bit you will find a glittering array of stories from people trying to unlock iPads and iPhones. Some are so laughable (I bought it from a man who died of Ebola) that they are clearly fake, but there is a large number about which it is not possible to assess the veracity of the tale (no offence intended). For this to work as a security measure (as it clearly is) there can be no simple way around it. Apple (quite rightly) will require proof before they will do so, you are not the owner so that stops there.

Get it replaced before it is too late.

Csound1 wrote:

 

Unfortunately if you search this site a bit you will find a glittering array of stories from people trying to unlock iPads and iPhones. Some are so laughable (I bought it from a man who died of Ebola) that they are clearly fake, but there is a large number about which it is not possible to assess the veracity of the tale (no offence intended). For this to work as a security measure (as it clearly is) there can be no simple way around it. Apple (quite rightly) will require proof before they will do so, you are not the owner so that stops there.

 

Get it replaced before it is too late.

My favorite is "I found it laying on the street and all that I want to do is locate the rightful owner."