Q: How can I bypass the previous owners password on my iPad?

Philly_Phan, that is hilarious in its ignorance and arrogance. When the previous employee was an executive, you may not have this option.

More specifically, I am currently trying to wipe a 2-month old IPad Air 2 from our CMIO. Today (Friday) was his last day. The device was purchased on his personal corporate expense card, not through our IT department. The company purchased the device, but today is the first time someone other than the executive has handled the device.

If this doesn't happen where you work, congratulations. Here, and elsewhere, it is not uncommon.

I just returned from an Apple Store.  IF you have proof that you (or your company) are (is) the legal owner, they WiLL remove the activation lock.  No fuss, no bother.

Did you try that?

our CMIO. Today

Write it off as the price you pay for good security. 

All the CMIO has to do is provide the appleid and password or drop the device from the apple id account.

Learn what to do before you sell or give away your iPhone, iPad, or iPod touch.

http://support.apple.com/en-lb/HT201351

Why would we write it off when we can provide proof of purchase & have it reset? Good security? That sounds more like lazy and wasteful. I would rather the device remains in-house as a known and properly managed device.

I also went to an Apple Store this afternoon and setup a ticket. When our purchasing agent(s) provide the invoice on Monday, Apple will release the device from his account. According to "Greg" it should take just a few minutes. That seems like a much more professional and responsible option, doesn't it?

jwinker846500 wrote:

 

I also went to an Apple Store this afternoon and setup a ticket. When our purchasing agent(s) provide the invoice on Monday, Apple will release the device from his account. According to "Greg" it should take just a few minutes. That seems like a much more professional and responsible option, doesn't it?

You're welcome.

And, for what should I thank you for? I was already at the Apple Store when you posted that. So....

jwinker846500 wrote:

 

And, for what should I thank you for? I was already at the Apple Store when you posted that. So....

Have a nice day.

I agree but it is very effective if an iPhone was ever stolen

We got ours Fixed. Long story, my mother in law who is in her 80s forgot her password and the answers to the security questions. We had Apple on the phone and Apple could see where and when the iPad was purchased (and who purchased it, her name!) , mother in law answered 1 of the 3 questions correctly but they would still not unlock the account.

finally we went back back to the store where the ipas was purchased (not an Apple Store), got a copy of the receipt and emailed to Apple. They then unlocked the device and all is well.

I understand the importance of security but Apple should really not prevent the customer from using his (very expensive) device if he forgets the security credentials. There should be a way to simply wipe the device and start from scratch. of course that would be beneficial to a thief but it's wrong to suspect that every report of a forgotten password is somehow related to a Crime.

If Apple wants to be taken seriously in the enterprise this needs to be fixed where there are 100s or 1000 of iPads issueed to employees events like this will be common place.

Your story really is not the same situation as others in this thread.

The fact that Apple could see when and where it was purchased and your mother-in-laws name is really not proof of anything. You apparently don't understand the importance of security, if it can easily be bypassed by a phone call then there is no security. Why set up security questions, rescue emails, etc. if they aren't going to be used. In your situation you used another means, providing a receipt and your problem was solved. You should take the time now to set up an rescue email for your mother-in-law.

Apple is taken seriously in the enterprise. But people in the enterprise who are smart do their research and use the tools available to them, namely Apple Configurator and/or Microsoft Exchange/Activsync and control what the iPad is used for and what can be done with the device. These companies are not writing here. They also have a business representative and if an officer of the company uses his company credit card to buy one then is cashiered they can quickly contact that person, show proof of the purchase (if a company cannot show proof of purchase by someone who used a company credit card or any other type of purchase they have much bigger problems than Activation Lock) and the device is cleared.

Activation Lock has dramatically reduced the theft of iDevices which is what it was designed to do.

Jason Vicinanza wrote:

 

We got ours Fixed. Long story, my mother in law who is in her 80s forgot her password and the answers to the security questions. We had Apple on the phone and Apple could see where and when the iPad was purchased (and who purchased it, her name!) , mother in law answered 1 of the 3 questions correctly but they would still not unlock the account.

finally we went back back to the store where the ipas was purchased (not an Apple Store), got a copy of the receipt and emailed to Apple. They then unlocked the device and all is well.

I understand the importance of security but Apple should really not prevent the customer from using his (very expensive) device if he forgets the security credentials. There should be a way to simply wipe the device and start from scratch. of course that would be beneficial to a thief but it's wrong to suspect that every report of a forgotten password is somehow related to a Crime.

If Apple wants to be taken seriously in the enterprise this needs to be fixed where there are 100s or 1000 of iPads issueed to employees events like this will be common place.

Using your convoluted logic, it should also be easy to drive a car without having the correct keys.

TTurn off iPad, open iTunes on another comp, plug in lead, hold home button and plug into iPad until you see connected to iTunes, now do factory restore

no10chris wrote:

 

TTurn off iPad, open iTunes on another comp, plug in lead, hold home button and plug into iPad until you see connected to iTunes, now do factory restore

You're responding to a question that was posted five months ago and the poster hasn't returned since then.  In addition, your response is completely incorrect.

TThat sounds like it's icloud locked, there are people that get past it but I've not looked into it or know anyone whose had it done, mail the seller and ask them to deactivate find my iPad, then hopefully if there genuine you will be ok

no10chris wrote:

 

TThat sounds like it's icloud locked, there are people that get past it but I've not looked into it or know anyone whose had it done, mail the seller and ask them to deactivate find my iPad, then hopefully if there genuine you will be ok

That's exactly the case as has been explained previously in this thread.  Unlocking requires knowledge of the previous owner's Apple ID and password.  Apple can unlock for the current owner if AND ONLY IF the owner has incontrovertible proof (i.e., proof that will stand up in court) that he/she is the legal owner.

In the absence of one of the above, the OP owns a really flat brick.