Q: How can I bypass the previous owners password on my iPad?

amgemmell wrote:

 

not to be rude but what if the previous owner is my deceased uncle.... good luck contacting him.

As has been said several times already in this thread, take the device to an Apple Store, with the death certificate and proof of ownership, i.e your uncle's purchase receipt and/or a will stating the device is now yours, and the Apple Store will unlock it for you.

well he bought it years ago and his house has been whipped out and we probably don't have the reciept.  Does that matter?

Yes it matters. It is really unfortunate, but unless you have both the original receipt and the death certificate, it is highly unlikely that Apple will remove the lock.

Sorry,

GB

zero sympathy eh? that's a bit bigoted

moovin.com wrote:

 

zero sympathy eh? that's a bit bigoted

You are replying to a post from well over two years ago. The current discussion has well moved on since then, be it that the answer is still a constant.

Cheers

Pete

moovin.com wrote:

 

zero sympathy eh? that's a bit bigoted

No, bigoted would be if they had zero sympathy because of your race, religion, gender or inclusion in some other class. In this case, zero sympathy is just zero sympathy. Not everyone in the world is going to like you or sympathize with your problems. Nor are they required to do so.

moovin.com wrote:

zero sympathy eh? that's a bit bigoted

I don't think that word means what you think it means...

I understand why Apple implemented a security feature like this, but it is really a ridiculous thing to force on corporate-owned devices without also giving them a way to be assigned to two accounts, or having a feature implemented such as a way for a company-owned iCloud account to override the assigned user's iCloud account in order to re-assign a device.  A wipe sent from the MDM server does not even get rid of the previous user's address!  As a home user of Apple products, I can appreciate this.  As an IT analyst at a large corporation, I have bailed from my Apple-defender role and am joining the rest of the IT department in cheering that the corporation decided to go with Windows tablets.  Tracking down former employees to ask them to release a device is a pretty ridiculous thing to expect of a company with 7,000+ tablets.  Most users do not know to release their iPad from their iCloud account before turning it in.  Tracking down someone who has been laid off or fired could get awkward quick.  Thankfully I haven't had to deal with that one yet!

I hate having to admit to all of my Microsoft-worshipping coworkers that they are right about Apple products in a Corporate setting.  I am not making any changes at the house over this, but I will never again try to get the company on Apple devices!

So, you don't have the original purchase receipt for the device? Why not?

GB

This is a large corporation with many divisions in many countries, and it simply doesn't work that way in corporations this size.  The person managing the devices is not the same person as the one who ordered them.  Unless you have lived the pain of the level of bureaucracy present in large enterprise settings you wouldn't understand how much easier it is for me to find the person I assigned this device to than it is to figure out who handled the PO.

Hqow about using Apple's available MDM business deployment tools and simply never allow your individual employees to enable activation lock in the first place. With 7,000 devices, surely you educated yourself about iDevices in an enterprise business deployment?.

Every business I've worked for that purchases equipment for employees makes sure that IT has the necessary knowledge and resources to ensure the devices are rolled out to employees with assurances in place that the company always retains admin control over the device - be it an Apple device, Android, Windows or Linux.

I debated on whether or not to spend my time replying to rude people; hopefully I don't regret this later.  There are a lot of situations that people do not think about when they reply to posts on this board.  My original post was in reply to one person who seemed to understand that.  I am not going to go into a great amount of detail about my company on a support board, so I don't really expect people to understand everything that goes into a decision like this.

There are many valid reasons to not use Apple's MDM solution, especially when you need a solution that works on other platforms.  The devices getting tied to the iCloud account is the one admin thing out of our control that only happens with Apple, which is a small percentage of our assets, even smaller now that we are getting rid of all of them and going with Windows tablets.

This has gotten way off-topic.

If you choose to not use a unified solution (many, many worldwide corporations have done so) then you can always provide Apple with valid purchase documentation and they will clear the device. If your corporation is not able to track this information I would hate to see the results of your annual audits and I hope I own no stock in your company.

I'm guessing that Activation Lock is not the primary reason your corporation is switching to the Surface. In its fourth iteration it is now powerful enough to run most Windows applications (although still not all) and if your corporation is a Windows ship people will feel more comfortable using the same interface  and file management system (which is not user accessible on the iPad). It will be a higher security risk and add to that workload for your IT staff and thefts of the devices will be higher than the iPad but someone with knowledge in your company made the decision to accept that trade off. Since you won't be suing iPads any longer there is no reason for you to continue to participate in this thread.

In this case I have chosen that word more for it's connotations of intolerance. I think we need to be more open minded about how people can get into these situations and not put people down because they might be less aware or less organised than ourselves. The job of forums such as these (as I see it), is not to raise our own status, it is to help others.

If they have no documentation that would show that they own the device there is really nothing anybody here, including you, can do to help them. Sympathy really won't help.