Q: How can I bypass the previous owners password on my iPad?

check the osx 'dictionary' app

noted but whilst the discussion remains open i think all comments are open to debate. i just would like to have people try to refrain from casting aspersions, and concentrate on assistance.

No, not all of them are open to debate. If one finds an iPad, doesn't know who it belongs to and takes it to Apple to unlock it they will be wasting their time. That is not open to debate that is just a fact. If one inherits an iPad there is documentation they must present to Apple in order to get it reset. If they don't have it Apple will not reset it. Not open to debate. It isn't showing a lack of sympathy to someone informing them of this fact.

keyz88 wrote:

 

I debated on whether or not to spend my time replying to rude people; hopefully I don't regret this later.  There are a lot of situations that people do not think about when they reply to posts on this board.  My original post was in reply to one person who seemed to understand that.  I am not going to go into a great amount of detail about my company on a support board, so I don't really expect people to understand everything that goes into a decision like this.

There are many valid reasons to not use Apple's MDM solution, especially when you need a solution that works on other platforms.  The devices getting tied to the iCloud account is the one admin thing out of our control that only happens with Apple, which is a small percentage of our assets, even smaller now that we are getting rid of all of them and going with Windows tablets.

 

This has gotten way off-topic.

Sorry, but as someone who has actually worked for a large company and who has worked in IT (deploying Apple iOS and OS X, Android, Windows, Linux), that is a cop out answer.  If you have a company that deploys 7000 units of ANY IT platform, then you make sure to retain control of the units and then data on them or accessible by them.  Any excuse that you lost control of them is merely that, an excuse, and an indication of poor planning and deployment.

Your company approved those devices, to those people, without properly planning for that deployment.  That is on the company, not the product nor the company that made or sold the product.

Rationalize it any way you want, but it does not wash.  Any issues you have with individual COMPANY owned and issued or purchase-approved units and activation lock are a product of your own decisions or lack of planning.

I have had the same thing happen, company iPads I'm (legally) looking to sell them but the old employee's are still logged in so I can't do anything with them. I have 20 completely useless iPads.

So I feel your pain

Can I just add that bickering on this page about different scenarios and arguing about who is right or wrong is getting us nowhere.. so back to the original question, how do we get around this?

There must be another way

170696 wrote:

 

I have had the same thing happen, company iPads I'm (legally) looking to sell them but the old employee's are still logged in so I can't do anything with them. I have 20 completely useless iPads.

So I feel your pain

 

Can I just add that bickering on this page about different scenarios and arguing about who is right or wrong is getting us nowhere.. so back to the original question, how do we get around this?

There must be another way

No.

If there was another way, then activation lock would be useless.

If these are company purchased iPads then, as has been said many, many times in this thread, take the proof of original purchase of these items, some for of corporate ID, and go to Apple and have them reset.

moovin.com wrote:

 

In this case I have chosen that word more for it's connotations of intolerance. I think we need to be more open minded about how people can get into these situations and not put people down because they might be less aware or less organised than ourselves. The job of forums such as these (as I see it), is not to raise our own status, it is to help others.

The only way to "raise our own status" in these forums is to have an original poster give us points. People who hang out here simply to get points don't last very long.

And no, sympathy is not one of the requirements of posting in these forums. They're technical support forums. And, no, personally, I don't have much sympathy for people who buy phones from dubious sources and then complain they can't use them. People who legitimately own phones and are locked out of them have options with Apple. As has been repeatedly explained.

170696 wrote:

 

I have had the same thing happen, company iPads I'm (legally) looking to sell them but the old employee's are still logged in so I can't do anything with them. I have 20 completely useless iPads.

So I feel your pain

 

Can I just add that bickering on this page about different scenarios and arguing about who is right or wrong is getting us nowhere.. so back to the original question, how do we get around this?

There must be another way

Asked and answered innumerable times now in these forums.  NO, there is no other way than those presented already, many, many times.  You can ask the question as many times as you want to, but the answer will still be the same as it always has been.

It has been suggested that in a corporate situation Apple will unlock the devices but you would have to provide the paperwork to prove the company is the original owner. All you can do is ask them about it.

170696 wrote:

 

I have had the same thing happen, company iPads I'm (legally) looking to sell them but the old employee's are still logged in so I can't do anything with them. I have 20 completely useless iPads.

So I feel your pain

 

Can I just add that bickering on this page about different scenarios and arguing about who is right or wrong is getting us nowhere.. so back to the original question, how do we get around this?

There must be another way

Totally agree, it is better to just tell the truth about it. You can't unlock them without assistance from Apple.

170696 wrote:

 

how do we get around this?

There must be another way

It's not a Microsoft box.

R

I "legally and ethically" purchased an iPad 4 years ago and after updating to iCloud7 it would not recognize my updated email and cloud data.  I went to the store to have this corrected and they referred me to the phone help line.  The phone help line told me to reset the iPad.  After resetting the iPad, the iCloud would not let me activate unless I entered the password for the old iCloud account.  Since the old account no longer existed there could not be a password and the help line said "tough luck" unless I kept the original receipt from 4 years ago. 

At this point in time, Steve Jobs rolled over in his grave.  This company swears to "protect" its consumers, which essentially means creating a product that can be rendered useless by the slightest glitch in the system.  With the new "no-backdoor" policy mixed with the support I received for my iPad I do not trust this company and will not purchase another thing from them. 

A better system would be to have a registration in order to use.  Once an individual reports an item as stolen it goes onto the registration list.  Once on the list, if the item were to connect to the apple network, the device would automatically lock and report the account from which it accessed.  That way the user may be able to recover their property instead of screwing the rest of us over. 

Since the old account no longer existed

How does it "no longer exist"?

AppleIDs are not deleted.

Whatever the issue is, you have not clearly explained it. As Chris asked, what do you mean by "the old account no longer existed"? Also, not sure what you mean by iCloud 7 either? Do you mean iOS 7? If so, does that mean that you are not currently having the issue?

If you are the person who put the Activation Lock on the device by signing in your Apple ID and turning on my iPhone, then we can help you to follow the steps to be able to turn the lock off. But we need to know exactly what the situation is. Is the ID that is signed on a totally different Apple account than the one you currently are using, or did you simply change the User ID on your Apple account from the old email address to the current one?

If you want help, then provide us with information so we can help you.

Cheers,

GB