Q: How can I bypass the previous owners password on my iPad?

Whoever else wishes to back up the security protocol of apple,

I wish to challenge your view and not you as a person.  If you are insulted by a disagreement then I apologize, but I refuse to simply accept your reasoning without supporting logic.  If you can't back it up, then quit like Csound.  But if anyone has an answer why proof of purchase is the standard and not proof of ownership I would be delighted to hear it.  But please, don't give me conclusory statements and refuse to provide reasoning.  Thanks

Proof of purchase is required because the only point at which a legitimate sale of an iPhone is documented is when it is originally purchased. If you have "proof of ownership" (meaning a sales slip from Craigslist, for example), there is absolutely no way for anyone to know if that device has legitimately passed from the original owner to the person who is ultimately selling it on Craigslist to you.

Unlike automobiles which have a registered ownership trail, iPhones do not. The number of stolen iPhones on the market is massive, and there is simply no way to distinguish one that has legitimately passed to the final owner, and one that was stolen.

If the sale is legitimate, then there is no reason, why the person who put the lock on the phone wouldn't be able to be contacted so they can remove it (unless they are dead, in which case, an exception can be made by Apple if the Death Certificate can be produced).

So, bottom line, without the proof of purchase, you have no way to prove that the phone that is locked by the original owner is not a stolen phone.

GB

How did you pay for the device?  Where did you buy it?

Credit card?  Contact the credit card company.  Ask for receipt.

Gall from Maine,

I see the importance of the security protocol.  However, if the iPad is properly registered, it will be locked when purchased on craigslist and unable to be accessed.  Therefore, if it is registered to someones account, it was already unlocked at the time of sale.  Apple states only proof of purchase and not proof of ownership.  This automatically destroys the used sale value for anyone wishing to purchase an apple product that was owned previously.  Also, this policy destroys the chance of ever being able to unlock the iPad if you won it in a raffle, given it for christmas or purchase it with cash and do not save the receipt (as I have). 

I'm curious how you define legitimate sale.  When an individual buys a product, they buy a "bundle of sticks" known as rights that go with it.  Imagine one stick is the right to use, another is the right to exclude, the third is the right to destroy and the fourth is the right to transfer.  When an individual chooses to transfer a product, they can pick how much it is worth, how much to sell it for and to who to sell it to.  Just because an individual chooses to sell off of amazon or eBay their used products doesn't mean it is illegitimate.  Also, this "proof of purchase" only protects the original owner.  Does craigslist sometimes sell stolen goods? yes but I offer to you that the same thing can and does happen on eBay and amazon. 

The reason that apple has the iCloud lock is to stop theft.  There is no reason that if they see it registered to an account that transferred names that they should require proof of purchase to unlock.  They admitted that they could see that I've owned the iPad for 4 years.  Registered it and everything.

rccharles: No such luck, I was working as a bartender at the time and used cash tip money to buy it at best buy and other items over the summer. 

Why don't you tell Apple that their method is no good, maybe they will listen to you. I prefer it as it is and will tell them now.

IF it is properly registered?

wccorbett wrote:

 

Gall from Maine,

 

I see the importance of the security protocol.  However, if the iPad is properly registered, it will be locked when purchased on craigslist and unable to be accessed.  Therefore, if it is registered to someones account, it was already unlocked at the time of sale.  Apple states only proof of purchase and not proof of ownership.  This automatically destroys the used sale value for anyone wishing to purchase an apple product that was owned previously.  Also, this policy destroys the chance of ever being able to unlock the iPad if you won it in a raffle, given it for christmas or purchase it with cash and do not save the receipt (as I have). 

 

I'm curious how you define legitimate sale.  When an individual buys a product, they buy a "bundle of sticks" known as rights that go with it.  Imagine one stick is the right to use, another is the right to exclude, the third is the right to destroy and the fourth is the right to transfer.  When an individual chooses to transfer a product, they can pick how much it is worth, how much to sell it for and to who to sell it to.  Just because an individual chooses to sell off of amazon or eBay their used products doesn't mean it is illegitimate.  Also, this "proof of purchase" only protects the original owner.  Does craigslist sometimes sell stolen goods? yes but I offer to you that the same thing can and does happen on eBay and amazon.

 

The reason that apple has the iCloud lock is to stop theft.  There is no reason that if they see it registered to an account that transferred names that they should require proof of purchase to unlock.  They admitted that they could see that I've owned the iPad for 4 years.  Registered it and everything.

 

rccharles: No such luck, I was working as a bartender at the time and used cash tip money to buy it at best buy and other items over the summer.

Actually all this policy does is shift the responsibility of the person organizing the raffle or gifting the device to make sure activation lock is removed beforehand so the device is in a suitable state for giving away or selling.   As the seller or giver of personal property in a private party transaction, people are responsible for ensuring their property is in an appropriate state for the transaction.  As long as they do that, then raffles, gifts or sales will not be an issue.

Also, in the USA at least, most consumer laws, rights and protections do not apply in private party sales or trades.

Who can I go to though?  I tried apple support, I tried the genius bar.  Both see that the account used to be under my name before it was closed and transferred to my new account.  Both have said I cannot do anything without a proof of purchase.  I'm fine if you wish to require proof of purchase for those who purchase it locked from someone but this situation is different.  There was no transfer of ownership between the cordent1 account and the new account.  The only change was the account name and email. The issue is not IF it was properly registered.  It is properly registered to my old account.  It would and still doesn't recognize that it doesn't exist anymore.  I think its a hardware problem that causes it to not be able to connect to apple but they refuse to look at it. 

Exactly Michael Black.

But, lets say I won this item in a raffle (you can see my situation on page 55 of the discussion) I have no means of recourse now.  After one has owned the product for 4 years (purchasing it legitimately and receiving it unlocked) and now had an issue with it, it makes no difference to apple whether you own it, it is only if you were the original purchaser with proof of purchase

No, tt matters whether you can prove that you own it.

Csound,

I owned the account cordent1.  They can see that.  For 4 years I lived in harmony with my iPad, iPhone and macbook.  But then the system stopped registering on my iPad.  If you have an iPad registered to your account you do not have to bring in proof of purchase.  The only difference between that and my situation is that apple suggested and helped me change my account.  Every action that I have done has been at their suggestion.  The fact is that now, after all these changes noted on the support ticket, they still refuse to help me with my product.

You can put your account on any iPad, doesn't prove that you own it '(and wouldn't hold up in court, which is the standard needed here)

Actually Csound,

Courts look to the preponderance of the evidence: http://legal-dictionary.thefreedictionary.com/preponderance+of+the+evidence.  One could see that an individual who possessed and used an iPad that was registered to his account for 4 years, more likely than not, owned the iPad.  More so than one who simply had a receipt, something that is commonly thrown away. 

Also, the security prevention protocol means that you can't put any account on any iPad.  It must be unlocked first.  Therefore if it is locked to an account that is not yours, it is most likely not yours.  I shouldn't have to take this to court.  Apple should be reasonable. (full situation on page 55). 

Then why are you here, why not inform Apple of their error

Apple.com/Feedback

How would you offer I do that Csound? 

Contact support?  (Already have)

Go to the Genius Bar? (Already have)

They've refused to do anything without proof of purchase

You can and should do as you please, if you think that bombarding other Apple users with your complaint will do it, keep it up. I do not agree with you at all, so I am out now.