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All replies
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Helpful answers
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May 8, 2016 11:37 AM in response to Phil0124by AliciaRay,I do agree apple isn't responsible but I would appreciate if they had something in place (since they put this feature in place) to circumvent this sort of issue. Apple constantly changes things, which is 99.9% for the better. In this case, without realizing this new thing was put into effect, you wouldn't even think to check it necessarily. You have a valid point though.
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May 8, 2016 11:55 AM in response to AliciaRayby gail from maine,It has been around since iOS 7....three years.
And again, how would you suggest they circumvent it? How would they know that the device is not stolen? If you are not the original owner with a physical receipt showing the original purchase of the device, then Apple cannot help....
GB
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May 8, 2016 12:23 PM in response to AliciaRayby Michael Black,AliciaRay wrote:
Why were you even posting? If you're not part of the solution, you're part of the problem! I know this post is a few years old, but come on! I *legitimately* bought an iPod touch, which the previous owners gave me everything that came with it -including the receipt of purchase. It was NOT stolen. Even wiping it doesn't get rid of their icloud stuff, at least not using the restore method. I paid a lot of $$ (not as much as in a store -which is why people appreciate buying from other sellers), but as of now it's useless. I'm a law abiding citizen, and you insult everyone with your rude, misinformed, assumptions. Don't bother posting something if you aren't offering help. In my case, I've got no way to contact this person. Also, I've sold my old iPhone (you get more selling privately vs trading them in and stuff), so this could create problems for me when I upgrade my devices in the future. Thanks for wasting space.
That pervious owner can simple disable activation lock from any web browser and their iCloud account. Just as you are responsible for clearing activation from your iPhone before you sold it. If owners just took responsibility for the act of selling their private property in a useable state, there'd be no problem at all, for anyone involved.
Apple deliberately designed activation lock so those using it have complete control over it. People just refuse to accept that their control of the feature also makes them responsible for it. Not only do I think Apple has no obligation to chance that arrangement, I also would not want them to assume any role in that. I don't want the security for my devices to be handled by any third party. I want the tools built into the device and operating system and placed in my control, no one else's. And I certainly don't want any company deciding for me whether my missing device should be opened up for use by someone else just because some arbitrary period of time has elapsed, or I missed or chose not to respond to some nag email that I never asked to be sent in the first place.
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May 8, 2016 12:35 PM in response to Ralph9430by AliciaRay,I do agree apple isn't responsible but I would appreciate if they had something in place (since they put this feature in place) to circumvent this sort of issue. Apple constantly changes things, which is 99.9% for the better. In this case, without realizing this new thing was put into effect, you wouldn't even think to check it necessarily. You have a valid point though. It's an amazing feature, and when I encountered this issue, I was lucky enough to have the receipt and was able to get the issue fixed. The people who do steal devices are the ones who should shoulder the blame
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May 8, 2016 12:39 PM in response to Michael Blackby AliciaRay,And I agree. My issue was with someone basically calling everyone with this problem a thief. My daughter's iPod touch was stolen we got that update, and it sure would've been a possible way to recover it if no one could've gained access. When I bought a 2nd hand 1, it was locked but luckily I had the receipt From when they'd purchased it So it was fixable.
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May 8, 2016 8:13 PM in response to AliciaRayby gail from maine,No one was calling anyone a thief. What we were saying is that there is no way to determine if a device that has Activation Lock is stolen or not. Doesn't mean that you stole it. How about that the person you purchased it from stole it, and then duped you into purchasing it? How about if the person that sold the phone to the person who sold it to you stole it? Unlike a car, there is no "chain of custody" for an iPhone, so when you purchase a device 2nd hand, you oftentimes have no way to know how many hands it may have passed through before getting to you.
As you indicated, you had the original sales receipt. That is how Apple circumvents the problem, and it is the only way they have to do that. After the original sale, there is no registration or formal process to track each sale that a phone goes through.
So, no one is calling you or your daughter a thief. We are saying that without the original receipt, neither Apple (nor anyone else) has any way to know if a device was, at some point in the sales chain, stolen. And without being able to determine that, they are not going to unlock a device on someone's say so....
What you need to understand is that actual scam artists are very talented. That's why they are successful. They might pose as a respectable mother and daughter, or as an old, helpless, person, or as a neurosurgeon. How would anyone be able to determine if the person who is asking them to disable the Lock, is legitimate? Give them a lie detector test? Do a background check? There is simply no way to do that. So, the policy is, that if you have the original sales receipt, and you are the person on record who purchased it, you can get it unlocked (this is to help people who have Locked their devices, but cannot remember their password, and cannot retrieve it for some reason). You are fortunate that just having the receipt was enough for you to get the device unlocked, because that may not have happened for you at a different Apple Store. The policy normally is that you have the receipt, and identification showing that you are the original purchaser.
So, again, that is the way to circumvent the process. There is usually no way to circumvent the process for people who have purchased 2nd hand devices. You would have no way to prove that at some point the device wasn't stolen from someone else. If you know the person who sold it to you, and it was their device, then there are a multitude of ways for them to remove the lock. If you purchase it from a stranger, then you are no more capable of determining how many hands the device has gone through than any one else....
Cheers,
GB
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May 9, 2016 10:48 AM in response to gail from maineby rccharles,As you indicated, you had the original sales receipt. That is how Apple circumvents the problem, and it is the only way they have to do that. After the original sale, there is no registration or formal process to track each sale that a phone goes through.
Apple could do more for the person who looses their original receipt.
-- in the case of ipad purchased directly from apple, apple could look up who they sold it too.
-- in the case of having sold apple care, the could see who purchased the apple care
-- Apple could charge the price of the ipad to unlock. This might be useful to the person who never backed up the ipad.
R
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May 9, 2016 11:22 AM in response to lizdance40by britishgoose01,this is a reason I cannot stand apple or the dodgy icloud.
I have a macbook pro
I have an ipad air
I will never ever use icloud because the safety and security is a joke. People forget accounts, sometimes the accounts dont work or there are internal errors. If you are to use the icloud or get locked, and you want to sell it....the poor buyer is buying a locked ipad or phone, and under the icloud its a nightmare. They have no email to contact, they have no contact or query form, only an expensive phone number.
The security is a total joke, and there that obsessed with security, there stopping downgrading on firmwares and stuff like that, which is causing more and more people to jailbreak. Its only a matter of time before they bypass the new update. Apple...seem lost to me, you get linux, windows and so on, they dont have these issues, apple are idiots. They need to relax a bit with the security. If someone wants to steal a phone they will steal it, it they want to get access to it they will if there determined.
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May 9, 2016 12:54 PM in response to britishgoose01by rccharles,I do limit my use of iCloud for the reasons you mention. I use iCloud backup, that's all. Ever heard of apple me. iCloud could go the same way.
I do turn on activation lock. Might as well give the thief a hard time and help us all reduce thief of iDevice
I use linux everyday. I haven't found a linux distribution that works out of the box. There have always be glitches. I'm tired of solving them.
Robert
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May 10, 2016 12:16 PM in response to varjak pawby TDONZA,I was at a bankruptcy auction and saw iPad's were for sale. I contacted Apple support and asked if they were locked in anyway would apple help to to a factory restore because I don't know how they may be locked out. I was told as long as I have a receipt it would not be a problem. I bought a bunch of them and have a receipt from a bankruptcy auction. once they were charged went to Apple and they want the original receipt when they were purchased from Apple. I contacted Apple before making the purchase from a court ordered bankruptcy auction, got a receipt and they will not help with what I purchased legally.The Company that owned them is permanently out of business.
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May 10, 2016 12:21 PM in response to TDONZAby gail from maine,Sorry, but this is a user to user technical support forum. You are going to have to take up your issue with Apple directly. Use the Contact Us link below.
Best of luck,
GB
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May 17, 2016 9:32 AM in response to Hotshotssnipeby Toi3uon,IM so sad that I can't use the iPad I bought second hand with receipt of purchase from the previous owner.
tthe person who register the iPad to return it to the purchaser but would not unlock the device, I tried to contact both of them as I have their email address but no one bother to reply, my emails are probably send to their junk folder.
it ismy fault for not up to date with security update on Apple product. I bought used Apple product before as long as the product is not listed as stolen and I have the receipt of purchase of the previous owner and I'm good to go.
I Guess I'm switching to android because this is too much hassle.
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May 17, 2016 9:42 AM in response to Toi3uonby gail from maine,This is a user to user support forum. If you have a technical question then please ask it. Otherwise, enjoy your android....
GB
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May 28, 2016 7:04 AM in response to Ralph9430by kiseo,My father originally bought this Ipad, The screen broke and he got a new one. He gave me the broken one because it still works. Unfortunately, I now have to be rude and bother him about his log in information again. Last time I checked, he didn't remember it. I called support and they can not help me if he is not present. This would be fine except he lives states away. My family (especially my dad) Hates having to call support for no reason, and he doesn't have internet at home so now he has to go out of his way to reset his password.