Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
I had a retail version of iWork 09 installed on my mac. Yesterday, after upgrading to OS X Mavericks, I updated to the new version of Numbers and I was charged $19.99. Any chance Apple will reimburse my account now that Numbers is free?
Numbers-OTHER, OS X Mavericks (10.9)
***For those that purchased iWork 09 not on the app store but as a retail disk copy you can get the update for iWork even though it may show $19.99 for all the apps:
You can reupdate to iWork 9.3 by going here http://support.apple.com/kb/DL1563
then after it is updated close the app store if opened then open it again and sign out then sign in and then all the iwork 2013 apps should show as update rather than $19.99 cost each. This worked for me. I bought iwork '09 on disk but it showed 19.99 each after I upgraded to Mavericks so followed the above steps and it worked. I am now updating all my iWork suite I bought on disk, NOT on the Mac app store and now I have a Mac app store set!
Apple sure has a problem that needs to be fixed otherwise iWork will eventually be free for everyone...
Someone at Apple forgot all of us old retail people before the Mac App store existed!
Ask Apple for a refund.
I sent Apple support a request. We'll see what happens.
Got a reply back from Apple today. They are refunding the $19.99.
I had to pay $19.99 for an upgrade to the new Numbers from iWork '09
