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Q: missing info tab in itunes 11.1.2  when iphone syncs

Hello!

 

After installing on my mac os x mavericks and updating itunes to 11.1.2, when i plugged in my iphone , the info tab is no longer exists. So i cant sync my contacts and mail accounts from iphone to macbook! Please help!

 

thanks!

iPhone 4, OS X Mavericks (10.9)

Posted on Oct 23, 2013 5:34 AM

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Q: missing info tab in itunes 11.1.2  when iphone syncs

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  • by bradford889,

    bradford889 bradford889 Mar 22, 2014 6:51 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Mar 22, 2014 6:51 AM in response to TJBUSMC1973

    Many of us have purchased Apple products, whether iPads or iPhones, with the assurance as shown in Apple advertising that you could seamlessly sync devices without resorting to iCloud. iCloud is a fairly recent development, if you are a long time Apple user.

     

    And up until Mavericks you did not need iCloud. If Apple was going to yank that reliable utility away they should have at least warned them or made it possible for users to retreat to a previous version. They did not. Users should have a choice to use iCloud, or not. Apple has eliminated that choice in their software and users, rightly so, feel cheated. TBade is absolutely correct in his comments.

     

    Now users have to go to extra steps with a test version of other software (SyncMate 5 Beta) to make up for Apple's mess.

     

    I encourage all Apple users to voice their comments to Apple at their Feedback page

    http://www.apple.com/feedback/

     

    Tell Apple they are destroying their credibility with users by eliminating iTunes Sync across devices.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Mar 22, 2014 7:16 AM in response to bradford889
    Level 5 (7,636 points)
    Mar 22, 2014 7:16 AM in response to bradford889

    bradford889 wrote:

     

    Many of us have purchased Apple products, whether iPads or iPhones, with the assurance as shown in Apple advertising that you could seamlessly sync devices without resorting to iCloud. iCloud is a fairly recent development, if you are a long time Apple user.

     

    And up until Mavericks you did not need iCloud. If Apple was going to yank that reliable utility away they should have at least warned them or made it possible for users to retreat to a previous version. They did not. Users should have a choice to use iCloud, or not. Apple has eliminated that choice in their software and users, rightly so, feel cheated. TBade is absolutely correct in his comments.

     

    Now users have to go to extra steps with a test version of other software (SyncMate 5 Beta) to make up for Apple's mess.

     

    I encourage all Apple users to voice their comments to Apple at their Feedback page

    http://www.apple.com/feedback/

     

    Tell Apple they are destroying their credibility with users by eliminating iTunes Sync across devices.

     

    Mac OS X: How to reinstall a prior version - Support - Apple

    Revert to a previous OS X version - Support - Apple

    Don't install a version of Mac OS X earlier than what came with your ...

     

     

    Also, read this article: http://appleinsider.com/articles/14/03/20/apple-restores-usb-itunes-contacts-cal endars-syncing-in-new-os-x-mavericks-1093-itunes-1116-betas

  • by TBade,

    TBade TBade Mar 22, 2014 10:22 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Mar 22, 2014 10:22 AM in response to TJBUSMC1973

    Egads you got that analogy quite wrong. It is really like going to McDonalds for a burger and fries and finding that they require you to eat them sitting naked in a park surrounded by thousands of very hungry and very bold squirrels. Sure, there is an option to take the food home to eat it, but if you select that option, they give you frozen fries and a buger that still needs to be cooked. You would then drive it over to burger king and then pay the kids there to cook it for you. Then you can sit and eat it there. Of course you could take it home to cook it, but it just wouldn't get that fried in a vat of everything else type taste.

     

    :-p

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Mar 22, 2014 10:38 AM in response to TBade
    Level 5 (7,636 points)
    Mar 22, 2014 10:38 AM in response to TBade

    How ludicrous. 

    The closest analogy would be if McDonald's stopped offering Big Macs [Syncing via iTunes on a Mavericks Mac], but still had Quarter Pounders [iCloud syncing].  You can still go someplace else to get something almost identical to a Big Mac (Burger King's Big King/[Third-party]).

     

    You can't use iTunes to directly sync your contacts & calendars, but you can use a third-party program to do so.

    You can still sync directly to your computer.  Apple has done nothing to prevent that.  They've just stopped offering that 'item' from their 'menu'.

  • by grxsbg,

    grxsbg grxsbg Apr 4, 2014 5:32 AM in response to nbrs
    Level 1 (0 points)
    Apr 4, 2014 5:32 AM in response to nbrs

    as my posting about my opinion concerning thois topic was removed, i try again:

    i'm deeply convinced, that nobody has the right to force people delivering their privacy to a company by cutting their service. apple may think they have a right to do so, i absolutely do not agree.

    i hope for an alternative that works or apple bringing back the usb-option to syncronize ical and adresses.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 4, 2014 6:53 AM in response to grxsbg
    Level 8 (38,305 points)
    Mac OS X
    Apr 4, 2014 6:53 AM in response to grxsbg

    If you had been following this issue rather than just diving in without looking you would know that Apple has announced that local sync will be restored in the next update to iTunes. Based on feedback sent to apple.com/feedback, not on whines in this user to user forum that Apple does not read.

  • by grxsbg,

    grxsbg grxsbg Apr 4, 2014 7:21 AM in response to nbrs
    Level 1 (0 points)
    Apr 4, 2014 7:21 AM in response to nbrs

    thank you! be sure i wrote to them. but i think that also the community can be aware of different views. who is ready to give the waitor his private telephone-list for being served with a drink?

    announcement is one thing. users right of privacy another. i'm likely ready to pay for good service - otherwise i wouldn't own a mac but private information delivery cannot be the prize for updates.

  • by Chris CA,

    Chris CA Chris CA Apr 4, 2014 7:54 AM in response to Lawrence Finch
    Level 9 (79,677 points)
    iTunes
    Apr 4, 2014 7:54 AM in response to Lawrence Finch

    Lawrence Finch wrote:

     

    If you had been following this issue rather than just diving in without looking you would know that Apple has announced that local sync will be restored in the next update to iTunes

    Have they announced this?

    and it was put back because of feedback?

    It wasn't because maybe they wanted/needed to remove Sync Services from 10.9 but didn't yet have iTunes ready?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 4, 2014 8:15 AM in response to Chris CA
    Level 8 (38,305 points)
    Mac OS X
    Apr 4, 2014 8:15 AM in response to Chris CA

    Good question Chris. I saw an announcement a couple of weeks ago, but I don't remember where. I hadn't thought about the removal of sync services, but it's logical.

  • by snozdop,

    snozdop snozdop Apr 4, 2014 8:22 AM in response to Lawrence Finch
    Level 5 (5,815 points)
    Apr 4, 2014 8:22 AM in response to Lawrence Finch

    I saw an announcement a couple of weeks ago

     

    It wasn't an official public announcement from Apple. It was from rumor sites that posted information from developers who broke their non-disclosure agreement preventing discussing beta software. Just because a feature appears in beta software doesn't mean it will ever be publicly released (e.g. iOS 7 panoramic wallpapers were in beta but not in final release).

  • by Chris CA,

    Chris CA Chris CA Apr 4, 2014 8:21 AM in response to Lawrence Finch
    Level 9 (79,677 points)
    iTunes
    Apr 4, 2014 8:21 AM in response to Lawrence Finch

    It's been on all the rumor sites but nothing (I have seen announced/posted) by Apple.

    Everything in Tunes 11.1.5 is still there to sync using Sync Services because the Info button is there using OS 10.8.

  • by snozdop,

    snozdop snozdop Apr 4, 2014 8:24 AM in response to Chris CA
    Level 5 (5,815 points)
    Apr 4, 2014 8:24 AM in response to Chris CA

    Mavericks still has SyncServices installed in /System/Library/Frameworks/SyncServices.framework - but whether that is loaded by the system, or has any actual functionality under Mavericks I don't know.

  • by Chris CA,

    Chris CA Chris CA Apr 4, 2014 8:29 AM in response to snozdop
    Level 9 (79,677 points)
    iTunes
    Apr 4, 2014 8:29 AM in response to snozdop

    snozdop wrote:

     

    Mavericks still has SyncServices installed

    Did you do a fresh install of Mavericks on an empty drive or did you upgrade to Mavericks? (bet you upgraded)

    There may be a Sync Services folder (when upgrading) with maybe one item but not all the frameworks are there.

    Fresh install there will not be a Sync Services folder.

  • by snozdop,

    snozdop snozdop Apr 4, 2014 8:42 AM in response to Chris CA
    Level 5 (5,815 points)
    Apr 4, 2014 8:42 AM in response to Chris CA

    Did you do a fresh install of Mavericks on an empty drive

     

    Yes. I started completely afresh - didn't even migrate any files over. That's why I was surprised to find it there. The framework itself was never in a SyncServices folder (that was in the users Application Support folder).

     

    Maybe its "inert" and just exists to prevent old apps from erroring or something... It's quite a bit smaller than the same file in previous versions of OS X though: 4.3 MB vs 8.4 MB and a different build number.

     

    The ~/Library/Application Support/SyncServices folder is gone in Mavericks though.

  • by Pavarotty,

    Pavarotty Pavarotty Apr 4, 2014 7:36 PM in response to nbrs
    Level 1 (0 points)
    Apr 4, 2014 7:36 PM in response to nbrs

    Open Contacts app on mac and go File/Export/Export vCard

    Then emai the vCard to yourself and opnen on iPhone or iPad and follow as prompted...

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