iTunes 11 cut my subtitles while playing fullscreen

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iTunes 11 cut my subtitles while playing fullscreen

Hi everyone,

I updated to Mavericks today and got this problem.

While I playing a movie without full screen, my subtitles are fine but If I play movie a fullscreen, iTunes cut my subtitles from the end of the movie frame.

First Image : I'm playing a movie with Turkish subtitle on my desktop screen and subtitles are fine.

Second Image : When I played a movie in fullscreen subtitles was cut from the end of the movie frame. (for eg. look at "Henry"s "y" letter.)

I didn't have a that problem before upgrading to Mavericks.

By the way, this black transparent frame is also new with Mavericks but I couldn't find the way to remove them.

Thanks in advance.

(Sorry for my English)

MacBook Pro with Retina display, iOS 6.1.4

Posted on Oct 23, 2013 6:45 AM

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Answer 1

salihgonenli Author

Level 1

0 points

Oct 23, 2013 1:48 PM in response to salihgonenli

I solved problem by myself just now 🙂

Go to;

System Preferences -> Accesibility -> Captions -> Then plus + icon and create your own subtitle style. After that you will not have a cutting problem and transparent background.

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Answer 2

SMB-IL

Level 1

30 points

Oct 24, 2013 6:15 PM in response to salihgonenli

Wow, thanks for finding that!

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Answer 3

SMB-IL

Level 1

30 points

Oct 24, 2013 6:39 PM in response to salihgonenli

Well, it seems that didn't really work. You can set your own style, but unless you use a Small (or I assume, Extra Small) as the text size, the subtitle will cut off on a film with a smaller aspect ratio than 1.85:1. For example: Star Trek: Into Darkness (AR 2.35:1) cuts off the subtitle below the film frame if the text size is Medium. Before Mavericks installation, subtitles for 2.35:1 films used to appear below the film frame in the black area; now they are in the film frame and cut off if they are two lines and text size Medium.

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Answer 4

salihgonenli Author

Level 1

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Oct 25, 2013 5:06 AM in response to SMB-IL

Yes, you're right. At the first time, subtitles didn't cut off. Everything was fine. Then I wrote that solutions but today I restarted my MBP and iTunes still continueing to cut off unfortunately.

As well as you say, the only solution is with changing style to extra small text size.

I sent a feedback about this problem to iTunes Support Team. Hope they'll release a update soon.

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Answer 5

ahpiang

Level 1

0 points

Nov 7, 2013 6:33 AM in response to salihgonenli

I have this issues as well, has anyone found a solution to it? Tried changing every options in the accessibility settings and still having this issues.

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Answer 6

romlius

Level 1

40 points

Nov 27, 2013 7:33 AM in response to ahpiang

I had this issue aswell, and this is what worked for me.

In System Preferences - Energy Saver, uncheck "Automatic graphics switching".

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Answer 7

salihgonenli Author

Level 1

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Nov 27, 2013 7:39 AM in response to romlius

Yes, that's totally worked for me !

Thanks !

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Answer 8

ahpiang

Level 1

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Nov 27, 2013 2:54 PM in response to salihgonenli

Does not work for me... I am using a mac mini with intergrated gfx...

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Answer 9

TiDAL99

Level 1

0 points

Jan 21, 2014 5:35 PM in response to salihgonenli

I found a temporary answer for this problem. While in fullscreen you can pull the control panel in a corner, and stay with your mouse pointer on it, the subtitles appear correctly and you can watch the movie in fullscreen.

But i hope, there is an update comming to solve this problem.

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Answer 10

Quinaz

Level 1

4 points

Feb 9, 2014 10:56 AM in response to salihgonenli

Any solution?! This is annoying, I use a Mac mini as a media server, and the subtitles on bottom black bar on higher screen ratio movies, don't appear! Of course if I leave the mouse and menu, it works, but who wants to see a movie with a menu?! As Mac mini doesn't have the "Automatic graphic switching" option, that workaround isn't available.

If I watch a 16:9 movie (without top and bottom black bars) everything is OK... No subtitles cut!

Thank you.

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Answer 11

ahpiang

Level 1

0 points

Feb 9, 2014 3:23 PM in response to Quinaz

Currently 10.9.2 beta solves the issue.

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