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Q: external mac keyboard not working with maverick on macbook air

I installed Mavericks 10.9 on a mid-2013 macbook air. The Apple external keyboard is no longer working from either usb port (external usb mouse does work, however, as does external firewire display). Reset PRAM and SMC to no effect.  External keyboard and external monitor (firewire) were connected at time of installing 10.9 (no idea if this interferred with the setup). Any suggestions on how to resolve appreciated.

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 23, 2013 6:44 AM

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Q: external mac keyboard not working with maverick on macbook air

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  • by tommycarstensen,

    tommycarstensen tommycarstensen Jan 26, 2015 2:31 PM in response to daddykooled
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    Jan 26, 2015 2:31 PM in response to daddykooled

    @daddykooled mine started working again after a few days. Try upgrading and rebooting.

  • by daddykooled,

    daddykooled daddykooled Jan 26, 2015 2:52 PM in response to tommycarstensen
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    Jan 26, 2015 2:52 PM in response to tommycarstensen

    Upgrading to what?  I am running the latest version of OS X.  And have tried rebooting countless times - both running on batter and plugged in to power.  Still no luck.

  • by croquelapomme,

    croquelapomme croquelapomme Feb 2, 2015 4:25 AM in response to daddykooled
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    Feb 2, 2015 4:25 AM in response to daddykooled

    Hello !

     

    Here is my discussion on a french forum : http://www.commentcamarche.net/forum/affich-31465013-clavier-mac-usb-filaire-ave c-pave-bug-entre-lui-et-mon-book-air#p31484439

     

    I used a hub to connect my external Apple keyboard on my Book Air under Yosemite ! But it took me a long time to solve that problem which prevents from working !

     

    Could someone signal that bug to Apple ? So that they correct and update ?

     

    Thanks !

  • by croquelapomme,

    croquelapomme croquelapomme Feb 2, 2015 4:43 AM in response to Mr Bassman22
    Level 1 (0 points)
    Feb 2, 2015 4:43 AM in response to Mr Bassman22

    Same thing. External usb Apple keyboard worked after I connected a camera on a USB port of the Book Air !

    Now I use a hub !

  • by croquelapomme,

    croquelapomme croquelapomme Feb 2, 2015 4:48 AM in response to croquelapomme
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    Feb 2, 2015 4:48 AM in response to croquelapomme

    By the way, I had also a problem with my clock which mentioned 15 mn ahead of time ; each time I started my Book Air.

    Now, this bug seems to have disappeared !

  • by daniel.mbp,

    daniel.mbp daniel.mbp Feb 3, 2015 10:59 AM in response to nrorg
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    Feb 3, 2015 10:59 AM in response to nrorg

    Had the same problem with my MacBook Pro that suddenly the Apple USB Keyboard stopped working.

    The use of the extension cable solved the problem.

  • by croquelapomme,

    croquelapomme croquelapomme Feb 3, 2015 11:44 AM in response to daniel.mbp
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    Feb 3, 2015 11:44 AM in response to daniel.mbp

    Yes. We are quite a few. A hub, as I said, does help identically.
    Again, it would be good to signal that software problem for correction by the Apple support. Being French, I do not know how to proceed.

    Regards.

  • by ShabbyAlonso,

    ShabbyAlonso ShabbyAlonso Feb 24, 2015 4:40 PM in response to nrorg
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    Feb 24, 2015 4:40 PM in response to nrorg

    Add me to the list. MB Air, late 2013, external display, Yosemite/10.10.2. This started happening whenever I would unplug my Air from the display; when I reconnected, external keyboard (plugged into display) wouldn't work. But switching USB ports after waiting 10 seconds, restarting, etc. would work. TOday nothing worked until I discovered this thread and tried the USB extension (non-apple). Plugging it into display STILL didn't work, but plugging directly into Air IS working (with USB extension only).

     

    Seriously, seriously frustrating. External keyboard is less than a year old. THis has been going on for over a year and Apple still isn't addressing it, TTBOMK. What the...?

  • by TeeJen,

    TeeJen TeeJen Mar 2, 2015 2:31 PM in response to nrorg
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    Mar 2, 2015 2:31 PM in response to nrorg

    Add me to the list. Makes no sense but external keyboard stopped working and then tried the USB extender and keyboard now works. As mentioned previously not sure why Apple has not chimed in here.

  • by liberatorguy,

    liberatorguy liberatorguy Mar 16, 2015 10:29 AM in response to TeeJen
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    Mar 16, 2015 10:29 AM in response to TeeJen

    Add me to the list too.

     

    I have tried all sorts of combinations without any success. And sometimes the keyboard just seems to work again.

     

    It does not appear to be a problem with the USB port - the Apple mouse running from the keyboard will work direct from the MacBook Air and so will a cheap Microsoft wired keyboard.


    The A 1243 keyboard is great when it is working but it is immensely frustrating that it suddenly stops for no obvious reason.  It is working at the moment thanks to a (non Apple) extension cable.


    When you pay this much for a keyboard it really should work with NO issues. Apple please get it sorted. The MacBook Air is a great piece of kit but the experience isn being spoiled by a problem interface to your own hardware.

  • by an3navarro,

    an3navarro an3navarro Mar 19, 2015 1:15 AM in response to nrorg
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    Mar 19, 2015 1:15 AM in response to nrorg

    Same problem here,

    In my case only the left USB is not working when I plug the Apple keyboard, I think is a power issue. Really mad at Apple, they do have a forum on their webpage but nobody from their team answer our questions / doubts. Is this the first class user support Apple claims to have?

     

    Absurd.  

  • by Pentasol,

    Pentasol Pentasol Mar 30, 2015 5:03 AM in response to an3navarro
    Level 1 (0 points)
    Mar 30, 2015 5:03 AM in response to an3navarro

    Same over here: Desktop Mac with Yosemite 10.10.2 and an original Apple A1243 keyboard.

    After each startup or restart, my Mac does not recognize the wired keyboard.

     

    Workarounds, which do not always work :-(

    - Swap the USB connector with another port. Wait for a few seconds. Sometimes it will recognize the keyboard suddenly.

    - The keyboard has a USB connector. Connect your Phone/iPad to the USB on the keyboard. Sometimes it will recognize the phone (and thereby the keyboard)

     

    I don't see Apple working on this. However this is a very frustrating situation. I takes 5 to 10 minutes to get it working after each startup. I have bought original Apple equipment to avoid this kind of problems. Next time go for a cheap keyboard from China?

  • by dan_corneanu_yodo_co_nz,

    dan_corneanu_yodo_co_nz dan_corneanu_yodo_co_nz May 15, 2015 4:12 AM in response to nrorg
    Level 1 (0 points)
    May 15, 2015 4:12 AM in response to nrorg

    Did anybody find an explanation why using an extension cord solves this problem most of the times?

    I am dying to find out.

  • by sennen_tr19,

    sennen_tr19 sennen_tr19 May 26, 2015 9:00 PM in response to nrorg
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    May 26, 2015 9:00 PM in response to nrorg

    Same issue for the first time here this morning on a Mac Pro 4, 1 running 10.6.8, for what it's worth. Extension USB cable did the trick.

  • by AFrehley,

    AFrehley AFrehley Jun 23, 2015 5:44 PM in response to sennen_tr19
    Level 1 (0 points)
    Jun 23, 2015 5:44 PM in response to sennen_tr19

    This happened with my personal Macbook at work, so I tried someone else's USB keyboard. It worked! Then I tried mine in their computer. It worked! ***? Oh well, we've swapped for now.

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