MarkElliott1010

Q: Exchange servers and Mavericks Mail

It loads it when you open the Mail app, but then no new messages will appear in the Exchange inbox while app is open - fetch new mail and the Activity Window show "Synchronizing Inbox" and jsut sits there and waits.. Close the app and reopen - New Mail appears.  Another  bug?

Mac mini (Mid 2011), OS X Mavericks (10.9)

Posted on Oct 23, 2013 7:42 AM

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Q: Exchange servers and Mavericks Mail

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  • by way too much i stuff,

    way too much i stuff way too much i stuff Nov 23, 2013 8:55 AM in response to musicservice
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    Nov 23, 2013 8:55 AM in response to musicservice

    Exchange represents over 50% of corporate email accounts globally, and 15% of these are hosted. These are BIG numbers and Apple will eventually respond to the issue. I'm not an IT guy but I suspect there is some gamesmanship between MSFT and Apple behind the scenes trying to determine who is at fault.

     

    In my little startup world (I am a VC on the west coast), Apple has something like 90% market share. These are very influential users, many of whom would still be running exchange-based email.

     

    My pathetic work around is as follows: for Exchange email I'm running Outlook 365 (which doesn't like icloud email). And for icloud email I'm running Mail (which no longer likes Exchange email). And I keep my iphone by my side because it receives everything first.

     

    Be articulate and respectful. If you come across as a whiny crank, you will be ignored and hurt your cause.

     

    <Edited By Host>

  • by ibrennan,

    ibrennan ibrennan Nov 23, 2013 9:55 AM in response to way too much i stuff
    Level 1 (0 points)
    Nov 23, 2013 9:55 AM in response to way too much i stuff

    Wow, I have been locked in a data center for the past 24 hours on a network upgrade for a client, I have certainly missed a lot from this thread.  So sad to see Apple is taking the time to remove messages on here, tells us they are fully aware of this issue... why would they not just provide us with a realistic update directly on here??  I'm extermly dissapointed by Apple on this one.

     

    I for one am looking forward to Office 2014 for Mac, they will most likely release it in Q2 2014.  Office 2011 runs terribly.  If Microsoft is smart they will put the necessarry improvements in Outlook 2014 and the rest of Office, then again Microsoft isn't very smart...

  • by randyKates,

    randyKates randyKates Nov 23, 2013 2:49 PM in response to way too much i stuff
    Level 1 (0 points)
    Nov 23, 2013 2:49 PM in response to way too much i stuff

    Good Post. Great information.

  • by Gadderz,

    Gadderz Gadderz Nov 23, 2013 4:15 PM in response to way too much i stuff
    Level 1 (0 points)
    Nov 23, 2013 4:15 PM in response to way too much i stuff

    I agree with 'way too much i stuff' - be articulate and respectful. Clearly Apple are aware that this is a major issue since they are regularly editing the postings. There has already been a Mail update to address Gmail issues, so let's give Apple the benefit of the doubt. The engineering department has clearly been busy - judging from the very recent updates to Numbers, Pages and Keynote. And no I don't work for Apple!

     

    Maybe there is a small team of software engineers working around the clock in a small room somewhere, but just haven't told the support team they are working on it.

     

    For me, having spent several hours getting Boot Camp to work with  Win 8.1 on late 2013 Macbook (another frustration but fortunately with a happy ending) I'm satisfied for the present. The lesson I would suggest Apple needs to learn from this is that good communication is a vital.

  • by arturfromwest lafayette,

    arturfromwest lafayette arturfromwest lafayette Nov 24, 2013 1:35 PM in response to Gadderz
    Level 1 (0 points)
    Nov 24, 2013 1:35 PM in response to Gadderz

    For me Outlook for Mac 2011 does the job. I do like Apple Mail much better, but for now Outlook at least is a functioning alternative.

  • by ibrennan,

    ibrennan ibrennan Nov 25, 2013 12:18 PM in response to ibrennan
    Level 1 (0 points)
    Nov 25, 2013 12:18 PM in response to ibrennan

    Is it just me, or is Mail just getting progressively worse every day this problem exists?  On Mavericks release day the problem happened once or twice a day... then it started happening more times per day, eventually every 20 minutes.

     

    Now I'm at the point where Mail doesn't function at all, even after quitting and reopening. 

     

    Seriously Apple... ***, I'm ready to just run on full boot camp at this point.

  • by peter_watt,

    peter_watt peter_watt Nov 25, 2013 12:32 PM in response to arturfromwest lafayette
    Level 3 (910 points)
    Nov 25, 2013 12:32 PM in response to arturfromwest lafayette

    Arthur wrote - "For me Outlook for Mac 2011 does the job. I do like Apple Mail much better, but for now Outlook at least is a functioning alternative."

     

    Thats a lot of bucks to spend on a workaround. They ought to fix what they broke.  Office for Mac which we have has some wierd thing called Entourage. Will that work on Exchange?

     

    I persuaded my son to upgrade to Mavericks on his office Mac and Macbook Pro,  as my experience with Mavericks was great.

    The difference being I use MS webmail, but he uses corporate MS Exchange.

    He can't work effectively any more, and being self employed that's a big thing to happen to him. I feel guilty. Shoulda kept my big mouth shut.

  • by ibrennan,

    ibrennan ibrennan Nov 25, 2013 12:42 PM in response to peter_watt
    Level 1 (0 points)
    Nov 25, 2013 12:42 PM in response to peter_watt

    Entourage is the old name for Outlook for Mac, it was used on the 2008 version of MS office for Mac.  The 2011 version is simply called Outlook, but yes Entourage will work. 

     

    That said, both Entourage and Outlook 2011 aren't very good in my opinion. 

  • by pnoble,

    pnoble pnoble Nov 25, 2013 1:00 PM in response to MarkElliott1010
    Level 1 (0 points)
    Nov 25, 2013 1:00 PM in response to MarkElliott1010

    My experience: syncing delay seems random and quite variable but not slowing further over time.  I'm in the camp of those very comfortable with Mail and not wanting to use Outlook 11 though I have it also. I just keep my iPad beside my MBA to monitor inbound email. Entourage, BTW, was, in my humble view, a total POS and an entirely different application and code base to Windows Outlook. Outlook 11 is certainly a significant improvement and functionally similar to the last Windows version.

     

    I'm astonished that Apple hasn't thought fit to communicate with us on what is a very serious issue affecting a larger population than even the significant number of message posters and viewers would suggest, I imagine, since this affects corporate users who rely on their iT staff to resolve such issues.

  • by Phil V,

    Phil V Phil V Nov 26, 2013 9:13 PM in response to MarkElliott1010
    Level 1 (0 points)
    Nov 26, 2013 9:13 PM in response to MarkElliott1010

    Not having new email without having to quit and restart mail in Mavericks is pretty poor form.

     

    I've tried ticking check every minute, deleting accounts from the settings->internet accounts, removing the mailbox from ~/Library/Mail/V2 and removing all references to the account in keychain and still to no avail.

     

    Looking at my console I get the same errors as http://discussions.apple.com/message/23665250#23665250 .. so I suspect whenever that is answered my issues will be too.

     

    ... sometimes it feels like 'early adopters' these days are more 'beta testers' than 'early adopters'.

  • by gjboz,

    gjboz gjboz Nov 26, 2013 9:37 PM in response to MarkElliott1010
    Level 1 (0 points)
    Nov 26, 2013 9:37 PM in response to MarkElliott1010

    I am beginning to suspect that Apple has changed where its SW is being written.

    Quality in design and execution has suffered in the recent releases of Mavericks and ios7.

     

    Certainly I also find Safari now ios7.0.x very cumbersome in design.

    Apps have different keyboards showing... etc

    Things are just not consistent anymore.

     

    On Mavericks, to expect business users to wait over a month for a basic Mail fix for something as fundamental as Exchange access is frankly shocking

  • by Richard M. Paige,

    Richard M. Paige Richard M. Paige Nov 27, 2013 4:54 AM in response to ibrennan
    Level 1 (11 points)
    Nov 27, 2013 4:54 AM in response to ibrennan

    I believe that TouchDown for mac supports push mail.

  • by peter_watt,

    peter_watt peter_watt Nov 28, 2013 2:52 AM in response to pnoble
    Level 3 (910 points)
    Nov 28, 2013 2:52 AM in response to pnoble

    Pnoble said

    " I'm astonished that Apple hasn't thought fit to communicate with us on what is a very serious issue affecting a larger population than even the significant number of message posters and viewers would suggest, I imagine, since this affects corporate users who rely on their iT staff to resolve such issues."

     

    The people this is affecting are, by and large, busy people in business.

    People who (say) don't like the background color for the dock have more time to whinge about it such trivialities.

     

    This IS a serious problem for Apple and its corporate customers and I hope they are addressing it seriously.

  • by karim2u,

    karim2u karim2u Nov 28, 2013 9:42 AM in response to Phil V
    Level 1 (0 points)
    Nov 28, 2013 9:42 AM in response to Phil V

    have you tried rebuilding your mail box? (Click on mailbox then Rebuild), i tried everything you did but rebuilding my mailbox was the only thing that worked

  • by Geoffree3,

    Geoffree3 Geoffree3 Nov 28, 2013 2:42 PM in response to MarkElliott1010
    Level 1 (0 points)
    Nov 28, 2013 2:42 PM in response to MarkElliott1010

    Synchronizing accounts (Mailbox menu item) seems to kick my Mail to retrieve from the server. I have used an Applescript which does this automatically every 5 mins  (change the '5' after 'return' for a different time interval). If you want to try this ....

     

    Open AppleScriptEditor (in Applications). Paste in this code and add account name(s).

     

    on idle

      tell application "Mail"

      synchronize with account "add account name here"

      synchronize with account "add another account name here"

      end tell

      return 5 * 60

    end idle

     

    Then File > Export. Set file format to Application and tick the option 'Stay open after run handler'.  Then double click the .app to start. Will keep going until you quit it.

    Hope it helps.

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