Q: Exchange servers and Mavericks Mail

You have one of the problems. Several problems have been reported on this thread, sending problems, inbox subfolder problems, attachment problems, and the original post being very late incoming mail. Different discrete problems may have different fixes.. The common factor is upgrading to Mavericks The best way to work around serious problems is therefore to drop mavericks mail or reinstall your previous OS from Time Machine, with all the problems of reinstating your data after that date.

Outlook (Office) 2011 or later, or Airmail are two workarounds. The firmer is best and most expensive. The latter is a couple of bucks but has limitations particularly in local On My Mac folders.

The workaround is to use Office for MAC that includes Outlook.  Not a free workaround and even if it were free i would not like it.

Randy

  As you all know if you add your EXCHANGE account within the System Prefs you get a different result than addintg it within Mail.  For now I am have added the account thru Mail and as of a few hours my mail is flowing as normal as it had with Mountain Lion.  Well i do have a release that I'm not allowed to discuss but I do feel that we are making progress.  It will take a few days for all the mail to download and then i will be in a better position to say if this is working or not.

<Edited by Host>

this is NOT what i wrote.  It is being edited by Apple.  Ignore please as is is innacurate.

Randy,

You are part of a seed program and, correct me if I'm mistaken, you are not allowed to speak about beta/seed updates that you received. I'm part of the beta program and all I can say is stay tuned, Apple is working on these issues and it shows.  There's still a few issue that need resolution, but right now it's looking rosey!

So much for the Land of the Free. Thank you Randy for at least trying.

Hi,

just adding me to the list of the one that are seeing this issue as well.

I travel worldwide, working in training, support and consultancy, with extensive use of exchange emails with customers in private email lists, mostly adding attachments and these emails are stuck in my outbox. Sometimes they go out after a day, sometimes just like now nothing happens since two days. If there is an email with attachment stuck in my outbox, it is also blocking all my following emails: Stranded in Doha, support in US and UK is waiting for screenshots and log files, and nothing goes out. Will switch to Outlook and have to pay for this.

This is really ******* me off!!!

This happened sometimes before since mid of last year, but with Mavericks this really got worse!

thanks

-chris

I totally agree. I'm new to Apple. Just bought a Mac Pro 15" and I'm so regreting. Not being able to receive emails!, honestly for the amount money these things cost. Totaly unaceptable!

Yes, this is my second MacBookPro 17", fully equipped. I have a lot of customers working with imac 27 or mac pros, and since we support both OS X and Windows 7 they often ask me which one I would recommend for performance reasons. I work in TV and Film business, and customers often have 50+ clients connected to shared stprage and database servers. I really see them moving to windows.

I also always had issues with my Macs. I have spent thousands of EUR, but after 2 years, the logic board dies, or after one year the power supply is broken.

I still own a Sony Vajo SR1K from 2000, it still works, even once I was falling on it. Only had to exchange the battery.

I am no longer convinced of Mac hardware and software, I must say... The fact that Apple did not say anything for months about the mail issue doesn't really make it better. No patches at all, just one update on Mavericks. This is not what I call support.

One of my customers is a competitor of apple, and they release patches and updates every few weeks!

I am really thinking about getting a new Laptop, no OS, and install ubuntu with virtual machines... Too bad there is no exchange support for linux, but to be true... is that in any way different to OS X???

thanks

-chris

" So much for the Land of the Free. Thank you Randy for at least trying."

The beta software Randy refers came with an NDA forbidding discussion of it outside the developer forums, Randy agreed to it and promptly broke the agreement. That's what caused the removal of the post.

Personally I have a distaste for those who can't keep their word, nothing to do with the land of the free, more to do with ethical behavior, or the lack thereof.

I have been using Macs in a post production, audio recording, and an office environment going on 20 years now. Currently I have 8 newer Macs of all flavors ranging from Mac Minis to Macbook Pros to Mac Pros sitting in cubicle at work with zero issues. Failures over the past 20 years out of hundreds, maybe thousands of systems I've setup or supported have been minimal. A few logic boards in Macbook Pros have died. And there were some issues with the G5 logic boards on the quad processor systems. Bad batches of harddrives had been the most common failure mode, but those aren't made by Apple and the same failures occured on Windows machines using the same models of drives. Compared to the Windows machines I've supported, Apple is no worse and mostly better in terms of reliability. And when I do run Windows, I prefer running that OS on Apple hardware.

We have clients with a wide range of issues with Mail.app and Exchange. It's a shame because Exchange Online, for example, is such a great and popular service these days.

One fairly reliable workaround for us has been to set the email account type as IMAP instead of Exchange. Most Exchange servers will support IMAP connections and you get broadly the same end result, full sync of email, with the odd exception like being unable to do out-of-office replies from the Mail client (so what - just set it in webmail). If this is a major problem, you go on holiday too much :-)

The IMAP server address for Office 365 / Exchange Online is outlook.office365.com and your username should be your full email address. Settings will vary for in-house Exchange servers of all the various flavours.

If Mail.app can't help but auto-detect that you're on Exchange when setting up the email account from scratch, try to click Cancel before it has the chance, then click Continue. This bypasses auto-detect and allows you to specify IMAP as the account type.

You'll need to reassign your signature to the new IMAP account, and probably disable / delete the old Exchange account before setting up the replacement to avoid conflicts.

Csound1 wrote:

 

" So much for the Land of the Free. Thank you Randy for at least trying."

 

The beta software Randy refers came with an NDA forbidding discussion of it outside the developer forums, Randy agreed to it and promptly broke the agreement. That's what caused the removal of the post.

 

Personally I have a distaste for those who can't keep their word, nothing to do with the land of the free, more to do with ethical behavior, or the lack thereof.

Yes point taken.

jimbo2k wrote:

 

One fairly reliable workaround for us has been to set the email account type as IMAP instead of Exchange...

Thanks for the advise, but our mail server does not have imap activated. I was told imap is pretty much shut down by Microsoft in 2010 R2.

So no real help...

Cuttergott wrote:

 

Thanks for the advise, but our mail server does not have imap activated. I was told imap is pretty much shut down by Microsoft in 2010 R2.

It may be deactivated by default, but I am certain you can enable IMAP service on all Exchange email servers. Sounds like the kind of thing I might consider saying if I was looking after your server and either didn't know how to do it, or couldn't be bothered :-)

Exchange Online has an Exchange 2013 back-end I believe, and IMAP seems to work very well indeed as far as Mail.app is concerned.

Indeed a quick Google search throws up this beauty, explicitly detailing how to set up IMAP service on Exchange 2010 R2. I can't vouch for the quality of the IMAP server, maybe it's a pile of wotsit, but there it is:

http://technet.microsoft.com/en-us/library/bb124489(v=exchg.141).aspx

Switching users to IMAP has saved my company hours and hours and hours of clients phoning up and saying "uh, my email got stuck in the Outbox and now I have 26 backed up in the queue" or "I haven't had any email for 6 hours, whyyy". All Exchange problems.

Yes, the Exchange config should work. But IMAP works better right now. It's been the same through 10.7-10.9 from what I can remember.