Q: my iPhone 5 doesn't play music new snap adapter on my BMW has anyone else had this problem

However, it does not work if you have Technology package with iDrive. Perhaps other configurations as well. Let's face it - BMW EE/SW guys are inept. This product is over one year late, and does not work.

Which is why I always steer clear of iDrive and save the money

Would this also work for my 2006 330i?

Ask your Dealer and have your VIN handy

I just bought the iPhone 5/5s snap-in adapter 84212351308 today for my 2013 335 xDrive sedan with Technology Package.  I waited months for this thing to become available in the USA.  I have the iPhone 5 with latest iOS7 and just updated my BMW software to the latest version.

As others have described, I can control music playback, I see album artwork, I see the music playback progress bar.... but NO AUDIO.  You gotta be kidding me BMW!!  I'm bummed.

I had a friend demo his Ford Sync system in a new Explorer SUV.  Yeah, Ford Sync gets bad press but honestly, it was a joy to operate compared to BMW's convoluted and unreliable nightmare interace.  And it works with my iPhone 5. 

Same here - I have a 2013 328i with Technology Package and every option possible. After waiting for 6 months, I just bought the Snap-in Adapter for the iPhone 5 (not cheap if I may add) and everything works EXCEPT AUDIO. I have tried every setting possible and it won't work. BMW really needs to address this..

Just picked up my new adapter today, (84 21 351 308) for my 2011 X3 today and had the same audio problems mentioned above.  I did find a cumbersome fix that allows audio playback.  Each time the iphone is inserted into the cradle, there is an incompatibility message that says that the iphones USB audio is not supported by this device (not an excat quote) and that the Bluetooh audio has been turned off/disabled for this deivce.  If you use the iDrive selector and select your iphone, then select the settings for the iphone, you will find a setting to select "bluetooth for audio".  Select it.  (check the box). 

Then go back to the Multimedia screen and under the external devices menu you will now see a bluetooth option.  Select it and you can now hear the audio of what you had previously selected from the original external device, iPhone menu.  The bad news - each time you want to select a new playlist, you have to select that playlist from the iPhone external device menu, then switch to the bluetooth audio menu to hear it.  And yes, you have to do this each time you start you car.   But for long trips, once you set it up, it will work.

I have the exact same problem brand new iphone 5 adapter with iphone 5S will not play music it will recognize music and show album art, also it will not recognize ANY video, phone seems to work though.

As other have mentioned this is either a problem with OS7, the hardware adapter, the updated media and phone software.  Or the cars software.  Help from BMW would be nice.  The dealership has no idea about any of this stuff. 

This is a BMW problem. Consider that this adapter is over one year late, and upon delivery does not work. Really speaks to the fact that while BMW builds a magnificant mechanical device, when it comes to integration of electronics into the system they are totally inept. What a joke.

According to my dealer this adapter does not work with any version of IOS7, and they do not have a clue as to when they will get a fix. However, if you look at an earlier posts it is expected that there will be yet another part number for this adapter (309) that will address the issue. Perhaps due out in Jan., 2014. I sent that information to my dealer and they were thankful for the information. I think they get nothing from BMW. This board has better information than BMW. What does that tell you.

According to my dealer this adapter does not work with any version of IOS7, and they do not have a clue as to when they will get a fix.

Complete rubbish it works perfectly with a 13 X1 with out iDrive using a 5 running iOS 7.0.3

The issue is iDrive ,I do not have idrive and the adapter functions perfectly

swiitch to iPod2 on Proffessional radio and car controls the iPhone totally for sound

Per BMW CUSTOMER SERVICE on November 12, 2013:

Thank you for contacting BMW of North America, LLC regarding the iPhone 5 Snap-In Adapter.

The Connect Version Snap-In Adapter that is currently available works exclusively with the newest version of our iDrive system.  The Music and Media Version Snap-In Adapters for the iPhone 5 will be available in early 2014.

The BMW Customer Relations and Services Department is available Monday through Friday from 9:00 a.m. to 9:00 p.m., ET.  You can reach us at 1-800-831-1117

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I returned my Connect Version Snap-In Adapter today for a refund.

What's confusing is that the shopbmwusa website is misleading and will show that the Connect Version Snap In Adapter for iPhone 5/5s (pn 84212351308) is compatible with some cars based on inputing vehicle year, model, type, etc.  The BMW dealer parts person also found that it is supposed to be compatible with my car. 

A different parts person, using my VIN, looked up some very obscure details for me today when I returned the part for refund.  In his dealer computer system (not available to the public) he found very specific option codes (that my car does not have) which are required for the Connect Version.

I was told to wait until Q1CY2014 for the "Music/Media" version according to my dealer.

Bottom line: Don't trust everything you read on the BMW website.

What  you mentiioned will work, you are just overriding BMW's override.

BMW will turn off your phone's bluetooth music support when he phone is detected in the cradle. When you switch back, you get the bluetooth interface back.

Hit that Media/CD button ... you'll see your iPhone listed under "bluetooth".

BTW: I have the same problem too. All the controls and no audio.

I think it's the same Lightning connector BMW gets from Apple, it's just tha the pins for audio was not connected? I think I'll wait as well. Our '12 X5 with "everything" does not work with iPhone 5S iOS 7.0.4.

Hello every body

If you have CIC navigator (pre March/2013), you will need the Music/Media (84212351309), on sale on Q1 2014.

If you have NBT navigator (from March/2013), you will need the Connect (84212351308), the Media/Music adapter would work also

So before buying the adapter every body should know if he have CIC or NBT, the reason, is that the NBT uses Digital Audio and the CIC not.

Yes.Apparently Apple need to produce a patch on their ios7 to allow the sound to play.

The display screen shows the music just can't activate the sound.

Hopefully Apple will resolve very soon.

Don't count on it .It is up to BMW to ensure their system works with Apple not the other way

have yoiu not bothered to read the other posts