Ricklaus

Q: Facetime Camera Not Working.

After installing OSX Mavericks, The facetime camera stopped working. I tried everything, reseted PRAM, changed the time and no sucess. Only appears "No camera Available, to use Facetime Install a new camera." Something like that.

MacBook Pro, OS X Mavericks (10.9), Macbook Pro 13" Early 2011

Posted on Oct 23, 2013 10:00 AM

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Q: Facetime Camera Not Working.

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  • by danboyk,

    danboyk danboyk Nov 6, 2013 10:33 AM in response to Ricklaus
    Level 1 (0 points)
    Nov 6, 2013 10:33 AM in response to Ricklaus

    Well,  I tried the Safe Boot...no luck.

     

    I launced FaceTime which just remained blacked and Photo Booth which stayed black but gave a spinning loading symbol.  The green light does come on so the camera does activate.

     

    When I restarted and launched FaceTime I got the same issue as before!

     

    Could I have let loose a cable when changing out the drives?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 6, 2013 12:18 PM in response to danboyk
    Level 9 (73,239 points)
    Applications
    Nov 6, 2013 12:18 PM in response to danboyk

    Hi,

     

    It seems that people are having more success with using the Keychain reset.

     

     

     

     

    3Sigcopy2.png
    8:17 pm      Wednesday; November 6, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by mandana1981,

    mandana1981 mandana1981 Nov 15, 2013 10:43 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 15, 2013 10:43 PM in response to Ralph Johns (UK)

    I restart my system, even in safe boot, several times, also tried Opt+CMD+R+P. Unfortunately, no luck yet. any other suggestion? What is the source of this problem?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 17, 2013 11:14 AM in response to mandana1981
    Level 9 (73,239 points)
    Applications
    Nov 17, 2013 11:14 AM in response to mandana1981

    Hi,

     

    There has been a problem in the past where some laptops suddenly lose access to the camera.

     

    This is normally wear and tear of the cable as it passes through the hinge or in some cases the cable itself being too "tight" and pulling the camera fixings until it becomes loose.

     

     

     

     

     

     

    3Sigcopy2.png
    7:14 pm      Sunday; November 17, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by mandana1981,

    mandana1981 mandana1981 Nov 23, 2013 3:25 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 23, 2013 3:25 AM in response to Ralph Johns (UK)

    Any suggestion for solving this problem?

  • by EZ Jim,

    EZ Jim EZ Jim Nov 23, 2013 8:15 AM in response to Ricklaus
    Level 7 (22,547 points)
    Nov 23, 2013 8:15 AM in response to Ricklaus

    Ricklaus wrote: After installing OSX Mavericks, The facetime camera stopped working. I tried everything...

     

    You may have had a bad download or install on your OS X 10.9 Upgrade.  Reinstall OS X Mavericks.

     

    Immediately following the restart that completes the reinstall, use the Disk Utility in your Mac's Finder > Go Utilities folder to repair permissions.  Then check your camera's function again.  Test more than one Apple camera app in more than one user account.

     


     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.9

  • by Ricklaus,

    Ricklaus Ricklaus Nov 23, 2013 9:07 AM in response to EZ Jim
    Level 1 (0 points)
    Nov 23, 2013 9:07 AM in response to EZ Jim

    Already tried that. I installed the mavericks 5 times, nothing helped until now. The green light doesnt turn on. If somebody make a facetime call to my macbook, the app start to run, but appears a mensage saying that i dont have a Facetime cam. I tried to upgrade mavericks from lion, then from mountain lion, then i made a clean install, an none of this healped. My Battery just lost potencial and now i think that the right side of the top of the display is getting really hot. :/

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 23, 2013 1:35 PM in response to mandana1981
    Level 9 (73,239 points)
    Applications
    Nov 23, 2013 1:35 PM in response to mandana1981

    Hi,

     

    In the instances I was talking about repairs were needed.

     

    In some models it was the cabling going through the hinge that got worn via regular opening and closing the lid.

    In others, the cable pulls off the camera end in "normal" use of again opening and closing the lid.

     

    Sites like iFixIt list several models that the home user can attempt to fix themselves.

    One example

     

    Obviously Apple have the Apple Stores and the Apple Authorised Service Providers that one could use.

     

    3Sigcopy2.png
    9:35 pm      Saturday; November 23, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by EZ Jim,

    EZ Jim EZ Jim Nov 24, 2013 7:41 AM in response to Ricklaus
    Level 7 (22,547 points)
    Nov 24, 2013 7:41 AM in response to Ricklaus

    Ricklaus wrote:

     

    Already tried that. I installed the mavericks 5 times, nothing helped until now....

     

    If you now have found something that helps, please tell us what it is.  Otherwise:

     

    • If FaceTime is your only problem camera app,

      see FaceTime for Mac: Troubleshooting FaceTime.

     

    • If more than one  camera app is giving trouble,

      test more than one app in more than one user account

      per http://support.apple.com/kb/HT2090.

     

    Ricklaus wrote: ... none of this healped. My Battery just lost potencial and now i think that the right side of the top of the display is getting really hot. :/

     

    If all these problems continue or worsen, you likely have hardware problems.  Contact Apple or an Apple-Authorized Service Provider for help.

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.9

  • by COBRAws,

    COBRAws COBRAws Dec 30, 2013 10:42 AM in response to Ricklaus
    Level 1 (0 points)
    Dec 30, 2013 10:42 AM in response to Ricklaus

    After upgrading to Mavericks, my MBP's Facetime camera was no longer available on ANY software using the camera: Skype, Facetime, etc.

     

    I read a lot of forums and apple's knowledgebase and the only thing that worked was reseting the keychain. You may do this following the steps found here: http://support.apple.com/kb/ts1544

     

    Note: You may need to re-login with all 3rd party installed services (Google Music, Chrome, etc).

  • by noula,

    noula noula Jan 5, 2014 2:21 PM in response to COBRAws
    Level 1 (8 points)
    Jan 5, 2014 2:21 PM in response to COBRAws

    I have this problem with a new MacBook Air which came with Mountain Lion, after I upgraded to Mavericks. The camera is now longer available in Skype. Though the camera works with the FaceTime Application, the screen remains black in Skype.

  • by noula,

    noula noula Jan 5, 2014 2:26 PM in response to noula
    Level 1 (8 points)
    Jan 5, 2014 2:26 PM in response to noula

    I found the answer on Skype Support:

     

    • The problem you’re experiencing might be the result of upgrading your operating system to Mac OS X v10.9 Maverick. This operating system doesn’t support Skype...

     

    So the only solution available will be downgrading back to Mountain Lion. Best,

  • by a_mac_from_space,

    a_mac_from_space a_mac_from_space Mar 24, 2014 5:54 AM in response to Ricklaus
    Level 1 (0 points)
    Mar 24, 2014 5:54 AM in response to Ricklaus

    Hi - I have this issue too.

     

    I found that it was the AirDisplay driver being installed. You'll probably find that you have a software screen extender or monitor driver app installed, something like AirDisplay or AirParrot etc. These don't work under Mavericks at the moment. If you uninstall these, your iSight camera will start working again.

     

    I've been in contact with the support people at Avatron (AirDisplay) and they tell me that this is an Apple issue which they think will be fixed by Apple in the next OS release.

     

    Until then, you can either use your extended display or your iSight camera, but not both!

     

    After you uninstall the screen driver software, you may need to run Skype (if you use it) to get things working again (this saves doing some sudo touch stuff in the terminal to rebless the extensions folder)

     

    Hope this helps...

  • by noula,

    noula noula Mar 24, 2014 10:05 AM in response to Ricklaus
    Level 1 (8 points)
    Mar 24, 2014 10:05 AM in response to Ricklaus

    My latest results with MBA and Mavericks 10.9.2 and Skype 6.14 (the latest update) installed: It should be sufficient to go to System Preferences/Displays and set the available options obligatorily to "Optimize for: Built-In Display". Your FaceTime Camera in Skype should turn on immediately without any necessity to restart.

     

    Either the Mavericks 10.9.2 update (I installed on Feb. 28) or the Digital Camera Raw Compatibility Update 5.04 (I installed on March 24) did the trick. Thanks.

  • by vmedishetty,

    vmedishetty vmedishetty Mar 29, 2014 12:35 PM in response to Ricklaus
    Level 1 (0 points)
    Mar 29, 2014 12:35 PM in response to Ricklaus

    Hi I am having the exact same issue since i have installed Maverics.

    Can any one plese respond if they are able to resolve.

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