mzea

Q: This Mac can't connect to iCloud because of a problem with [email]

Hello All,

 

I just upgraded my Macbook Pro to Mavericks.  Since doing so, I now have an error message when I attempt to retreive my email - "This Mac can't connect to iCloud because of a problem with... [email address]"

 

I have a gmail account for my appleID.

 

The email account that is showing problems is an @me.com email address.

 

The only other problem I noticed was that after the update, my me.com email address had a Facebook label in the account settings.  I tried disabling it and that did not change anything.  I next tried deleting the facebook account, nothing changed.  Still showing the same error message.

 

Any help would be greatly appreciated.

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9)

Posted on Oct 23, 2013 11:19 AM

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Q: This Mac can't connect to iCloud because of a problem with [email]

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  • by BimboBoy,

    BimboBoy BimboBoy Oct 24, 2015 4:39 PM in response to Christoffer Berg
    Level 1 (0 points)
    Oct 24, 2015 4:39 PM in response to Christoffer Berg

    That did it for me too! Thank you so much! That error message was getting on my nerves. :)

  • by shafez,

    shafez shafez Dec 19, 2015 5:53 AM in response to Christoffer Berg
    Level 1 (14 points)
    Dec 19, 2015 5:53 AM in response to Christoffer Berg

    Didn't work for me, Only for the day I do it and then next day back to the ugly message again

  • by chasan,

    chasan chasan Dec 25, 2015 7:47 PM in response to shafez
    Level 1 (10 points)
    Dec 25, 2015 7:47 PM in response to shafez

    Seems that I finally found a solution in my case that I didn't find mentioned anywhere: I went to appleid.apple.com, changed my Apple ID password, and then reverified it on every Apple device (iOS and OS X). After a few minutes everything seems to be working fine again, no more "This Mac can't connect to iCloud..." popups. Hope it helps someone else, it was a very frustrating problem.

     

    P.S. I think what trigger the problem in my case was that I logged out from iCloud on my Mac, and then logged in again but using my @icloud.com e-mail address instead of my Apple ID's primary email address (a @gmail.com e-mail address).

  • by chasan,

    chasan chasan Dec 25, 2015 9:42 PM in response to chasan
    Level 1 (10 points)
    Dec 25, 2015 9:42 PM in response to chasan

    Problem is back again, now on my Macbook and Macbook Pro

  • by Berzerk,

    Berzerk Berzerk Dec 27, 2015 3:54 AM in response to chasan
    Level 1 (0 points)
    Dec 27, 2015 3:54 AM in response to chasan

    What I did was opening Keychain. Then I did a search for icloud and found like 5 or so entries. I deleted all of them and then logged in back to icloud via system preferences icloud. So far this works fine and I could see how keychain was restoring the deleted entries. No idea if this is sustainable.

  • by Davvido,

    Davvido Davvido Dec 27, 2015 5:31 AM in response to Berzerk
    Level 1 (4 points)
    iPhone
    Dec 27, 2015 5:31 AM in response to Berzerk

    I have the same issue on my MacBook Air (OS X 10.11.2) and iPhone 6s (iOS 9.2). Both devices keep asking for password. I changed the password on Apple ID website, also I removed entries in Keychain and I still have this problem. Apple, what's going on with you... I remember times when I could use my Mac for a year without any issue, today it's like one issue for a week...

  • by chasan,

    chasan chasan Dec 27, 2015 8:25 AM in response to Davvido
    Level 1 (10 points)
    Dec 27, 2015 8:25 AM in response to Davvido

    I even did a clean install of OS X 10.11.2, and during the initial OS X setup I was able to login in iCloud but after a while I started to see again the "This Mac can't...." and worse, in iPhone and iPad mini (where I didn't make any changes) I started to see "Apple ID Verification. Enter the password for xxx@gmail.com in Settings" popup. So in Summary, I had to disable iCloud in my Mac (otherwise they're unusable, popup doesn't let me do anything at all) and iPhone/iPad are still in iCloud but  I get this popup once in a while.

     

    I also tried removing things in Keychain, but since a clean OS X install didn't work, I don't know if it's going to help.

     

    Worst christmas ever.

  • by chasan,

    chasan chasan Dec 28, 2015 11:57 PM in response to chasan
    Level 1 (10 points)
    Dec 28, 2015 11:57 PM in response to chasan

    Good news! I followed these instructions to solve the problem:

     

    https://discussions.apple.com/message/29517113#29517113

     

    Basically I manually unlocked the System Roots keychain using Keychain Access and then logged in iCloud using Internet Accounts preferences (not iCloud preferences, but I don't know if it makes any difference). I saw no error messages in iCloud preferences nor the "This Mac can't connect..."  pop up window. I'll wait a day at least to make sure this actually worked.

  • by morgsxj,

    morgsxj morgsxj Feb 21, 2016 9:17 PM in response to project7070
    Level 1 (0 points)
    Feb 21, 2016 9:17 PM in response to project7070

    THIS WORKED! I cannot thank you enough. I have spent all day trying to figure out how to get rid of it, and I am constantly on my computer for work so I kept having to enter it to view my E-Mail over and over and over again. Thank you so much!!!!

  • by Leif Arthur,

    Leif Arthur Leif Arthur Feb 22, 2016 3:32 PM in response to mzea
    Level 1 (4 points)
    Feb 22, 2016 3:32 PM in response to mzea

    This message has become a fact of life for me. It suddenly started happening on every Mac I use (2 running Mavericks and 1 running El Capitan) in every user account. The "delete and reinstall" has not worked at all. Right now, in the account I'm using, there are nine entries for my icloud password in the keychain, leading me to suspect that it is not about icloud, but that the keychain itself is broken. The keychain is a pretty important OS component, if an update has ruined it permanently are we stuck with it? Also, do we even need icloud? Maybe it is time to look for alternatives?

  • by chasan,

    chasan chasan Feb 22, 2016 6:30 PM in response to Leif Arthur
    Level 1 (10 points)
    Feb 22, 2016 6:30 PM in response to Leif Arthur

    Did you try following these instructions:

     

    Re: El Capitan - This Mac can't connect to iCloud because of a problem with "name@email.com" - is occurring frequently with my new installation of the OS

     

    They fixed the issue for me in December 2015. No more probkems since them in two machine running OS X El Capitan.

  • by Orville Scott,

    Orville Scott Orville Scott Mar 3, 2016 12:33 PM in response to mzea
    Level 1 (0 points)
    Mar 3, 2016 12:33 PM in response to mzea

    You said how we need to back everything up first. How would I back something up?

  • by MiniQuini,

    MiniQuini MiniQuini Mar 14, 2016 1:41 AM in response to project7070
    Level 1 (0 points)
    Mar 14, 2016 1:41 AM in response to project7070

    Fixed the issue for me as well! Thank you!

  • by shafez,

    shafez shafez Mar 22, 2016 4:10 AM in response to mzea
    Level 1 (14 points)
    Mar 22, 2016 4:10 AM in response to mzea

    it seems that the problem was with login with iCloud password as it is removed in the the 10.11.4 update and it just fixed my problem

  • by shafez,

    shafez shafez May 1, 2016 5:43 AM in response to shafez
    Level 1 (14 points)
    May 1, 2016 5:43 AM in response to shafez

    the problem was solved for me after logging in in iMessage and FaceTime , and none of the other solutions worked for me.

     

    Regards

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